240 results found

1. Clearer communication on cancellation procedure

   I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could find the mailing address on the account, he referred me to help@aol.com, to find a video that could give me information on how to do that. Meanwhile, the account is cancelled, so how am I supposed to look anywhere deeply buried on the account?
   I felt that I was talking to a script, rather than a representative described as a specialist. Finally, after hearing the same lines several times, I became frustrated enough to feel like crying, so I thanked him and hung up. This session began smoothly enough - it looked like I would have one of the few easy/quick opportunities to cancel, but no. Your service COULD have been an example of making it easier for a widow to clear up the estate, but you aren't. Shame on you. No matter what "services" you might offer, it's not worth it. I will not be giving you any positive reviews.

   I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. He was under "privacy concerns," so he was unable to do that. When I asked how I could… more

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2. CUSTOMER SERVICE

   Your people show no concern only I will send to someone else, I can not help. Maybe hire people who can help

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3. Do your job. You did nothing to fix my computer and charged me.

   Train your technicians on the phone or chat how to solve the problems we have. Period was NO HELP AT ALL. Please cancel this membership and refund immediately. BOTH CHARGES

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4. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

   I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

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5. after 20+ years 'membership' I've paid you enough money; make it free for loyalist like me who have stuck with you through the hard times.

   After 20+ years of PAID membership...how about doing something nice for those loyal people that have stuck with you through the hard times. C'mon AOL, show us that you like us!

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6. Why am I not notified before an increase in payment?
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7. stop

   Stop sending free fake benefits e-mails, now i have to dipute the transaction with my bank. You said free benefits and I clicked it only to charged $10.71 for getting nothing in return... I only pay =$5.59 for AOL and nothing more. Free means free not charge for everthing.

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8. What is the point of getting $50 off restruant bill when the closest one is 20 miles away??? I want a meal not an adventure

   Get resturant that is close to me. Not over 3 cities away! What a joke

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9. Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond

   Have a human once in a while respond to a complaint --- AND inform whomever keeps emailing me that McAfee will/has expired Aren't they aware that its coverage comes with AOL>

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10. I don't like the new news format used in the recent aol download. I want to go back to the old format.

    Make it easy to go back to the old format. I want to go back to the old news format.

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11. your last and current update/change in menu, etc is NOT working for ME

    I do not like the dropdown menu givng words that I may be trying to type.why was that added, what purpose does it have, i try to just type and get words that I did not want or enter...can you take it off my account?????

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12. STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

    STOP POSTING THIS AND BUGGING ME AND STOPPING ME FROM REACHING A WEBSITE LIKE GOOGLE TRANSLATE!!

    93rd ranked

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13. Stop sending software & web offers to Canadians

    Email offers for Anti Virus, Anti Spam keep coming to Canadians who have an account .... Dumb ... while it doesn't say the offers are only good in the USA, when you try to sign up or purchase...only accepts US addresses .... typical arrogant, ignorant Americans thinking all emails addresses are located in the USA

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14. bring back my ability to use my address book to print mailing labels

    bring back my ability to use my address book for mailing labels as I had in the past for many years. It is basic and needed.

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15. Please do not interrupt with your offers

    Please do not interrupt with your offers; that ad delays what I am doing here.

    164th ranked

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16. My benifets. Stop it!!!

    stop

    164th ranked

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17. contact

    I need to talk with some one or chat How do I do that?
    Not easy to find the chat

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18. GET MY AOL GOLD WINDOWS BACK ON MY LAPTOP.
    58th ranked

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19. AOL MyMagazine is not allowing me to access my selected magazine

    getting message or error on aol mymagazine
    Your AOL MyMagazines benefit already appears to be active. If you did not activate this subscription or feel this is an error, please contact Aol customer service at help.Aol.com/contactus.

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20. Unable to obtain code for restaurant.com through AOL Member Benefits. This problem just started in 2023.

    Unable to obtain code for restaurant.com through AOL Member Benefits. This problem just started in 2023. Please fix.

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