TOS
You demand one acknowledge and accept your TOS upon receipt of criticism about the lack of integrity in your games, particularly pinochle. All the while you ignore the criticism making no changes or expressing any level of understanding about the frustration one has to deal with when the computer bots overbid their hand, when the dealer doesn't distribute the meld to all players evenly or without discrimination, when the computer bots renege. You don't want anyone expressing their frustration at having to deal with this type of manure in your product. Why? Are you Vladimir Putin or something? Or have his complex?
The meer mention of an issue be it within the chat in the game or any feedback results in you taking offense as opposed to responding, let alone seeking to resolve the issue adequately. Fix the issue and respond to the criticism!