AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
113 results found
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Permanently Deleted Emails
When permanently deleting email/spam, Permanently Delete IT! I'm tired of going into the recently deleted area and finding all the ones I had already permanently deleted BACK AGAIN!
Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.
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very sorry you removed the option to block mail from senders not in address book -WHY??
reinstate the option to block mail from senders not in address book - why did you remove it??
Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.
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Edit the Address Autocomplete Feature When Creating an Email
When adding addresses to a new e-mail (or forwarding one), a list of suggested addresses pops up. That list always contains email addresses that are old or people I do not wish to correspond with. How can I remove these unwanted email addresses and stop them from popping up when I send an email?
These are suggestions. The option is embedded in the application and its available for any type of application you are using. The feature its not only for AOL. Any other provider uses the same feature.
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while writing an email I tried to copy and 95% of the text I just wrote was GONE,HOW do I get it back??
i tried to copy what I just wrote in an email when what I just wrote was gone. HOW to I get it back???
If this happens again, press CTRL+Z keyboard combinations immediately. That will undo the latest change and bring back the accidentally deleted text.
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Emails with no @ ?
I keep getting emails no @ just letters no emails address can't aol just not accept them?
Please open Settings – Mail – General, there is an option “View email addresses” or “Sender’s name”
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Trouble Deleting Emails
Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.
In order to delete the email, make sure you are not double clicking it. Click only once and then select the delete option.
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PUTTING AOL MAIL IN SPAM FOLDER
WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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AOL Log in issue
Whenever we travel to Scotland, I am always having an issue with my
Password and a lot of changes is happening on my account last week of August. It's very inconvenient. Please get a fix on this as soon as possible for us to stay longer on AOLYour IP address is your location online and each session should start with the same few sets of numbers. Click any recent activity entry to view its IP address as well as the date and time it was collected. If one is drastically different from the others, remove it and change your password. Be aware that there are some legitimate reasons why your history can show unfamiliar locations, such as your mobile or AOL Gold software detecting the wrong location or Internet provider using a proxy server.
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Need to be able to see the FULL email address to determine if it is SPAM or not
The shortened email address is helpful but does not allow me to see if it is spam or not.
Also the actual email date is more helpful than "YESTERDAY" or the time today.
I would like to be able to copy addresses out of the email bar when I send them.In order to see the entire email, you can enlarge the From column, by dragging the line between the From and the Subject columns.
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delete or move multiple messages
using the shift delete keys are not functional. Your ASSumption is that the e-mails are consecutive within the in-box. a LARGE majority of the time e-mails to be deleted OR moved are scattered throughout e-mail. in the prior AOL version ( which I am told is no longer available) each e-mail had a box you could check so you could move or delete multiple e-mails at one time regardless of their location within new mail ( old mail etc.). Not having that functionality is a failure on AOL's part to properly vet and test the product. A patch needs to…
In order to select multiple non-consecutive emails, hold down the CTRL key on your keyboard while clicking on each email you want to select from your Inbox (or other mail folders). When you are done selecting the emails, release the CTRL key, then you can delete or move the emails selected.
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Removal of the automatic imbedding of attachments in sending email
I don't want attachments imbedded in email and it just started after November Windows update of 2019. Slows mail, especially when more than one attachment has to be sent for signatures
The image shows embedded only on the recipients end if the picture is Attached and not inserted.
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Autofill addressing prevents typing new addresses.
Addressing E-mail does not allow me to enter https://..... without automatically inserting the wrong address from stored addresses. I am trying to send a message to Microsoft billinginfo and cannot do it. Very frustrating. Please fix the bug.
The https:// prefix is a part of a web address, and is used only when accessing web-sites (is not used in email addresses). Please check the correct email address before sending the email.
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Please restore the headings! I need who the emails are from and who I sent them to printed out with the email.
Please restore the headings! I need a record of who I sent emails to and who emails are from!
Please follow these steps in order to print the email header:
1. Open the email.
2. Click on the ‘File’ menu on the top left.
3. Select ‘Print Preview’.
4. Check ‘Show headers and footers’ from the top left.
5. Click on the ‘Print’ button on the top left corner of the Print Preview window. -
When I log in to AOL from Microsoft Edge, it automatically shows my email without asking me to log in. How can I stop this???
I do not want to be able to see my email without asking for my password. Logging in from Microsoft Edge automatically loads my email without my password. How do I prevent this?
I think we may have a solution for you! Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6
Also, please make sure that “remember me” box is unchecked.
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Email addresses
when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?
Hey,
Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold
We hope this helps clarify the situation.
Sincerely,
AOL Product Support -
got hacked called AOL they claim they can't help with lost mail and contacts why do I pay for this service and get nothing case#10762099 ses
you can actually help when asked
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.
The 20 times a day I check my email, each time I pull up the email window, have to adjust the column widths. Make them format-able.
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “ Window” then choose “ Save Window Size and Position” from the drop-down menu. -
I would like to see the email address not the senders name in my inbox
I would like to see the email address not the senders name in my inbox.
Please change back. Now I don't know who is sending emails.Go to Edit – Mail Settings – select ‘Email Address’ next to View (changes are saved automatically)
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Something is wrong with my AOL. I can't open my e-mails. They will not load. Keep getting a massage to wait 5 mins and try again.
What the **** is going on with AOL? I'm about to cancel them. Been with them since 1997. Come on guys get your act together.
Try clearing the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists please restart the software.
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I have over 6000 emails. I keep getting more as I don't have time to read them all. Delete them all or?
Delete all emails or save all emails. I don't have time to read 6000 emails.
To delete multiple emails:
1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
2. Click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
If you have any other questions call us at 1-888-265-3733.
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