AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Old emails showing up when I open my mail.

    Old emails I have read for August are showing up when I click on Read. Please fix this

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  2. day three and aol is still not functioning despite paying for repair service

    aol mail has not worked now for three days and aol desktop barely runs

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  3. for the last 24 hours aol mail has not worked properly

    aol mail has not worked properly for the last 24 hours

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  4. My email box is going hey wire....

    When I read an email and then mark it unread it would stay in fine print, that way I knew that I had looked at it. Now when I open an email and mark it unread, it goes back to bold like I have never opened it, so now I have a box full of what looks like to me, emails that I have never looked at and it has screwed up my entire system. Emails that I had a handle on and now I can not tell what is what anymore and it looks to me like I need…

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  5. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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  6. Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.

    Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?

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  7. font

    There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.

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  8. The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore

    The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.

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  9. mail screen clutter

    When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.

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  10. Why can I only see a limited number of the emails in my inbox?

    Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.

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  11. Big Graphic change in Email

    As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
    can't you return the way we showed our graphics just a week ago??

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  12. WHY is most of my mail going directly to the deleted file ??

    why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL

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  13. When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this

    When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?

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  14. EMAIL SERVICEEEEEEE GOES BLANK THIS IS TERRIBLE COSTING ME!!!

    About every 3-4 days my email goes blank white and when mine is like this my neighbor has email

    When I have email he does not have email
    Please get the new aol gold auto download now

    I am a realtor This is costing me money I pay you welllll

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  15. mail is not opening today for over 30 mins

    mail is not working at all this morning

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  16. Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list

    Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!

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  17. I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.

    I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.

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  18. My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.

    By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III

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  19. the ADG is on german language

    ADG is on german language

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  20. The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

    The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

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