AOL Desktop Gold


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  1. VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?

    I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !

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  2. Email kills AOL

    Frequently I click on Send and AOLGold goes away. Most of the time the email was not sent.

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  3. Mail Service

    Go back to the old way. Set up AOL letters to be larger. Do something about 1/2 email I never get. I am slowly using other email addresses to move out of AOL. I have been using this service for years and I must agree with all the complaints being sent to you. I may lose $31 bc an email ***** sent me did not get through. Have you gotten too big? Sometimes less is more. Keep it simple and fix what is broken before making changes.

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  4. I have 2 accts, I am unable to get email from the 2nd acct for 2 days now.

    I have 2 accts but can only get mail from the main acct. I need both.

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  5. Why am I not receiving any photos sent to AOL address from my cell phone now?

    Why am I not receiving any photos sent to AOL address from my cell phone now?

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  6. Deleting old emails puts ALL NEW emails in trash fix this please

    Deleting old emails puts ALL new ones in the trash folder fix this

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  7. HELP WITH MAIL N SIGN ONS

    WHAT HAS HAPPENED TO MY PICTURE INSERT ITS NOT WORKING ANYMORE, AND WHEN I SIGN ON AOL YOU HAAVE MESSAGES THERE FOR D/L AND IT FREEZES ME TO WHERE I HAVE TO SIGN OFF N THEN BACK ON CAN YOU FIX THIS PLZ N WHEN ARE WE GOING TO GET INSTAND MESSENGER BACK

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  8. Emails do not close, do not allow all apps to work on email screen.

    I have to cancel after I send all emails to MSN beccause GOLD is horrible and there are many problems daily .

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    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. Edit Button

    Every time I clicked on the edit button it will take 3 times to load up the options for copy and paste. Also, sometimes there are broken image of the "write mail".

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  11. I can no longer send blind copy emails as I have done for 20 years to a closed group

    For 20 years I have sent blind copy emails to 300 or more people that request them. I did this in groups of less than 150. Now AOL won't permit me to send these emails

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    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.

  12. Auto Spell Check does not recognize correctly spelled technical terms & won't send due to "Error" which does not exist !!

    Your Auto Spell Check does not recognize technical terms & product names, so it won't send email claiming there is an "Error",.... The error is the stupid spell check, dump it, please, tired of having it refuse to send valid emails out

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  13. Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error

    Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. Partially disabled mail filing

    Using my resident AOL Gold desktop...
    -- when I open my "Incoming/Saved Mail" folder...
    -- RIGHT click on a message, on which I copied myself...
    -- go to "Move to"...
    -- "On My PC"...
    -- the "Mail You've Sent" option is DISABLED.

    WHY ??

    We must be able to file a message ANYWHERE WE WANT TO.

    Options should NOT be disabled.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. Mail Signatures

    When I go to mail settings to create a signature, the space will not allow anything to be typed in, Just one more thing with GOLD that doesn't work!

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  16. I can't send emails from AOL. It closes AOL when I hit "Send"

    I can read emails, but I can not send any. AOL closes when I hit "Send". What is going on.

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  17. Email links

    When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  18. Sometimes aol email that is available on the aol website does not go to my iphone 7. What can I do to fix this problem?

    For the past month, aol email that is available on the aol website does not appear in my iphone 7. Is there anything I can do to fix this problem, or is it something going on at AOL?

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  19. not recieving e mails

    Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. Mail not sent because of an error? Happens all the time. Never happened with v 98.2

    Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

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