AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. The Search Emails function is not working

    Search mail function is not working

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  2. AOL GOLD is not giving the correct emails for each of my addresses.

    AOL GOLD is not giving the correct emails for each of my addresses.

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  3. Email bug again.

    Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??

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  4. Issue happening for several weeks

    Receiving error messages when trying to send emails from Desktop Gold.

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  5. Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown

    In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

  7. AOL Mail snafu

    On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
    On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
    WTF is going on with AOL.
    The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?

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  8. I keep checking but none of my missing emails have come through...

    Is there someone out there playing God with emails? Why is only junk getting through, thankfully not all that much as compared to normal, but where's my PayPal confirmations? Where's the pics from my sons' graduation? Where's my support tickets? Where's the response from several of the agencies I've contacted? Who decides what emails I can receive, because it certainly seems like someone is doing something to stop these things...

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. just sent 3 more emails from my phone did not receive a one

    nothing in spam wanted to save pics of my sons graduation to my pc, but looks like aol is screwing with mail again... made a purchase on ebay last night no email confirming payment, no receipt, requested money be sent to my paypal at 1 am... Never got that email! Requested support from a website 2 days ago never got the instant automated email, no idea if anyone even attempted to assist me, because if they replied to my ticket I NEVER GOT IT!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. please fix the mail?

    I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  11. We're glad you're here

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. mail settings

    I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?

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    We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.

  13. I CANT GET TO MY MAIL SAVED ON AOL????

    I CANT GET TO MY MAIL SAVED ON AOL????

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  14. mail folders

    What happened to all the mail folders I created in my Saved on AOL folder? I had important emails for my business saved and categorized and they are all gone!!!!!!!!!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. Reminders not being sent

    Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
    Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.

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