AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
354 results found
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Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
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Why is it all of a sudden taking so long for an email to delete?
Why is "delete" taking twice as long as it used to? I click to delete an email and there is a wait time now.
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Email automatically going to "old email" while reading it
When I open up an email and while I'm reading it the email is automatically sent to "old email". There are times when I want to keep that email as "unread". I don't like that it automatically goes to "old email" and then I have to go and find that email in "old email" and then mark it as "unread". I want to decide where it should go. It used to be that after you read an email and logged out of email, it was then that the emails would go to "unread". Please bring that back. If I have…
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Spanish spell check need to be added to AOL mail.
Please add other languages to spell check mail options.
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Please Bring Back Ad-Free Paid Option for Desktop Gold
Back when AOL still offered Advantage Plans, there was a little-known bolt-on called "Ad-Free Desktop Gold". It was unrelated to the Ad-Free Mail that works to remove ads from webmail. Since the new plans rolled out, there is no way for a Desktop Gold member to pay for having no ads in their Desktop Gold client. I've tried each Premium plan to test this, and I've spoken with Support - they have confirmed what I'm saying is true. If AOL could please bring back the Ad-Free option for Desktop Gold, I'd buy it tomorrow! Thanks :)
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Desktop Gold Mail
Why do you have to keep fixing things that aren't broke. Can no longer use previous or next when reading mail. Have to close out the individual mail and then click on the next one. When you close an individual mail it goes automatically into old mail. Please fix this problem.
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Attachment Issue
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Preview document (doxc )
PDF file WORKSVersions: 11.1.4392
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VIEWS FOLDER
PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.
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HOT Fixed! - in some cases ad covers list of mails Still covering emails
Still covering emails
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AOL's email ***** up
Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.
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The updated revision of AOL has some terrible changes
When responding to an email the FONT is NOT CLEAR like before ...
It is NOT the FONT that I choose to reply....
The Tech stated that it was changed by the UPDATE ....
This is NOT satisfactory and needs to be reversed to a clearer FONT.In addition .... when deleting an email the response is another windows asking if I want to delete the the email ..... THIS IS REDUNDANT .....
The tech stated this was changed with the updated version ....
PLEASE REVERSE THE CHANGES .....DO NOT LIKE THE CHANGES BECAUSE IT TAKE EXTRA CLICKS AND WASTING…
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AOL's Algorithm is Still Highly Inadequate
I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !
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Double Line Spacing
When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!
This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors.
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You have a section where you can block emails and sites but you don't have one where you can allow sites.
You have a section where you can block emails and sites but you don't have one where you can put the "Good" sites you don't ever want to go to SPAM. Other browsers have that. AOL does not. Any chance we can get it?
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"move to" for sent emails
when trying to use "move to" for sent emails, the only option is "on my pc". the "on aol" option is gone.
the "on aol" option for any other email is there, sent emails is the only place it is missing now.
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FUZZZY AND GRAINY photos WHEN I UPLOAD SCREENSHOTS WHY IS THAT TAKE OFF THAT COMPRESSION THING IN YOUR SOFTWARE!!!!!
I wonder why why is it when I send a photo upload a photo taking a screenshot it turns out so grainy and fuzzy it's very frustrating and very inconvenient as to why it keeps happening
I'm thinking that you guys are using some compression in the software that's compressing my photos that's making them turn out blurry and grainy please don't do that will you take that off of my account to where my photos are not compressed I get tired of telling people that it's not me it's freaking AOL that's doing that
When I send stuff through the…
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RE: GOLD AOL Why in the world would I have 50 emails in the "New" category and 428 emails in the "Inbox" category???
If I have 50 emails in the "New" category and 428 emails in the "Inbox" category what is the point. The "Inbox" has not only the "New" but it also has items I have deleted. If I deleted items, I would think those should be in the "Deleted" area...not in a unnecessary category titled "Inbox". Get ride of Inbox and just have New, Deleted, Spam, etc. The "Inbox" is not necessary if there is New and Deleted.
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When expanding a folder, the pfc goes to the top.
In previous versions of AOL Desktop and AOL GOLD, when expanding a folder that has a sub-folder, it would stay at that location. Now it goes to the top and one has to scroll back down to select the sub-folder. This needs to change
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Forwarding emails to yourself Strips Link Functionality:
Don't know if anyone else is experiencing this, but when forwarding a "your item has been shipped" email from Amazon, AOL strips the link functionality from the orange "Track Package" button in the body of the email. Very annoying, can this be fixed please?
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Paragraph
Why can't a new paragraph be entered into a Reply with the "Improved, vastly deficient AOL"?
- Don't see your idea?