AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  2. I do a search by e-mail address. Way too many people who do not have that e-address appear. What is happening?

    Fix AOL so that when I search by e-mail, the e-addresses of other people do not show up.

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    When using the Quick Find to search your mailbox, you will receive results based on the email address and email subject. To do a refined search, click on Read, select the Search Mail tab from the top of the mailbox, choose “Email Address Only” from the Search drop-down, then search for the email you want.

  3. I am being limited in the number of emails I can send at one time - I have been sending them for many years (501-C3) entity. Can't now

    Why, after several years, am I suddenly being limited in the numbers of emails I can send from a 501-C3 entity.

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  4. Transparent PNG images with alpha channels show up black & are converted to JPG

    I am a Graphic Designer and have to email my iOS programmer 2600+ transparent PNG images to program into our iOS application. They have to be in PNG format. AOL Desktop Gold has a few programming flaws that need to be fixed immediately. When I copy any PNG image into the write mail window, AOL incorrectly flattens the transparent PNG image making the transparent area BLACK in color and ALSO changes the file format from PNG to a flattened JPG image. We can NOT use JPG images at all as they lack an alpha channel.

    This HAS to be fixed…

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    Responded  ·  Product Support responded

    Thank you for your feedback, we will share it with the engineering team.

    As a workaround, please attach the PNG files to the email, as opposed to embedding them into the email body. To attach the files, click on the ‘Attach File’ button at the bottom left corner of the Write mail window.

  5. Pictures aren't displayed in Gold

    About half the emails that contain pictures scanned and not scanned do not display in the email when using AOL Gold. If I go to AOL on line they are displayed. Some things are more convenient through Gold such as updated favorites and contacts. I would like to do everything through one portal - it has been going on for about 6 months and it needs to finally get fixed!

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    Responded  ·  Product Support responded

    Please go to Settings → Mail – and uncheck ‘Hide images and disable links in mail from unknown senders’ (changes are saved automatically).

    If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733.

  6. You are changing the mail not for the better why are you printing last names and yesterday?

    Bring back the mail the way it was before you are not improving it. I don't like the word yesterday and last names being printed. Why are you touching the email. You need to leave it the way it has always been. Bring back the buddy list and ims better.

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    You can now change the date format, by following the steps below:

    1. Open the AOL Desktop Gold and sign on.
    2. Click on the Settings icon on the toolbar.
    3. Select the Mail category from the left hand side.
    4. From the ‘Date Style’ section, select Date Only (old format).

    To see the sender’s email address Go to Edit – Mail Settings – select ‘Email Address’ next to View (changes are saved automatically)

  7. I would like to see the email address not the senders name in my inbox

    I would like to see the email address not the senders name in my inbox.
    Please change back. Now I don't know who is sending emails.

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  8. PUTTING AOL MAIL IN SPAM FOLDER

    WHAT IS THE PROBLEM WITH "AOL" NOW ?????? WHY ARE U PUTTING MY "AOL" MAIL IN THE "SPAM FOLDER" ???????? ARE YOU ALL GOING CRAZY AGAIN ????????????????????????????

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    Responded  ·  Product Support responded

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  9. Tab Key in Email

    I have always been able to use the tab key to indent in an email. Just a few weeks ago, this ability disappeared without warning. Now, pressing the tab key erases everything I've typed and returns the cursor to the upper left corner. Dumb idea!! If you needed to disable the tab key, why not just make it so the key no longer responds instead of erasing things? Either restore the tab functionality, or just don't let it reverse and erase.

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  10. please get the aol desktop gold set as a default email program on my windows PC.

    make AOL desktop gold as the default email program on my PC. I can't attach the file. I had to open AOL desktop gold first and attach file there and that is not very convenient. Please

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  11. Old Mail body of mail is missing

    Mail I have SAVED ON MY PC the body of the email does not show. Checked in OLD MAIL and it also does not show there either. Mail just won't open correctly. Just started happening today 3/3/19 but seems to be effecting all mail for 2019 and late 2018. Was working correctly a week ago. I clean and save mail once a week on Sunday and last week was fine TODAY not so much. HELP support says I have some kind of virus Don't think so scan daily.

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  12. Difficult to send emails with out using the address book

    Can't copy friends address to other new email, (I don't do reply) Only can copy one by one, this is a wasting time, take too long to send an email. Fix it please, do not ignore this issue.

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    We recommend right-clicking on the email address from the email header (click on the drop-down arrow at the top of the email, if the header is hidden), and selecting ‘Copy’, and after opening a blank email, right-click inside the To, CC, or BCC fields and select ‘Paste’.

  13. Deleting email

    Allow multiple e-mail deleting with a check box instead of having to click yes for every **** e-mail. Add a column of boxes to check to delete so I can delete 10-20-30 all at on time without having to click yes to do I wish to delete/ If I didnt want to delete I would not choose delete. I am really comsidering switching to another carrier after almost 20 years as a loyal AOL consumer

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    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

    To delete multiple emails:

    1. In your Mailbox window, press and hold the Ctrl key on your keyboard, and then select the emails that you wish to delete.
    2. Click Delete.

    To delete multiple consecutive emails:

    1. In your Mailbox window click the first email that you wish to delete.
    2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
    3. Click Delete.

  14. E-mail Icon Meaning

    When mail is displayed in the New mail folder, each e-mail has an icon to the left. According to AOL Help Chat, there is no list of these icons with their meaning.

    Can you provide such a list?

    For example what do these mean:

    An off white back of an envelope
    A light orange envelope with a stamp and a magnifying glass
    A light orange envelope with a oversized stamp and a magnifying glass

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    Each type of email in your mailbox can be identified by a specific icon. Here is a list of the most common mailbox icons:

    1. White envelope: Known Sender.
    2. White envelope with a floppy disk: Known Sender with an attached file.
    3. White envelope with an oversized stamp: Known Sender with an embedded image.
    4. Orange envelope with a magnifying glass: Unknown Sender.
    5. Orange envelope with a magnifying glass and floppy disk: Unknown Sender with an attached file.
    6. Orange envelope with a magnifying glass and oversized stamp: Unknown Sender with an embedded image.

    Mailbox icons with a red check-mark overlay are Read emails, and the red X overlay icons are Deleted emails.

  15. untrusted sites

    You are now not allowing me to go on sites with the label "This connection is untrusted" and this forces me to use another browser to view these sites. One example site is thedailybeast.com. For awhile you allowed me to bypass the safety warning and proceed to those "untrusted"sites.

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  16. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  17. WHY SIZE OF LETTERS KEEP CHANGING SMALLER ON AOL?

    WHY SIZE OF LETTERS KEEP GETTING SMALLER IN EMAIL ON AOL DESKTOP GOLD?
    I NEVER CHANGED SIZES!

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    Responded  ·  Product Support responded

    If you want to adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”“ tab select your preferred “ Font Size” from the drop-down menu (Small, Medium or Large).

    In order to change your default font type and color for composing mail, please follow these steps:

    1. On the top left, click on Edit.
    2. Select Mail Settings from the drop-down menu.
    3. Go to the “Font and Text” tab.
    4. From the Write Mail section use the toolbar to change the font type, size, and color.

    Changes are saved automatically.

  18. Love the new emojis, but when I send them to people, all they get are triangles!

    Love the new emojis, but when I send them to people, all they get are triangles!

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    Responded  ·  Product Support responded

    Every email client sends emojis as Unicode, a string of letters and numbers that are assigned to a particular emoji graphic. The job of rendering the Unicode is done by the recipient’s email client/application. Sometimes these applications are not up to date, and cannot render the Unicode properly, therefor the emoji will be replaced by a broken graphic icon.

  19. What's Wrong with Email.....Now???

    Since the last update, mail is taking extremely long time to open up and half the time if there are graphics they don't even show up.... the opening of mail just drags on!!! what's the problem as it's not only irritating but very time consuming!!

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    Restarting your computer, modem and any home networking equipment, will help your computer get a better connection.
    Follow the steps below:

    1. Shut down your computer.
    2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one).
    3. Wait 30 seconds.
    4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem.
    5. If you have a router, plug the power cord into your router.
    6. Turn on your computer.

    If you still encounter issues call us at 1-888-265-3733.

  20. MORE RE: Backup and Transfer PFC to a different computer

    You recently sent me an update re: transferring PFC to another computer using export and import. The text of the message seems clear, however in the linked article, there is still reference to exporting/importing the PFC from a previous version of AOL Desktop.

    Which is it?

    Does the procedure you've sent now allow for transferring the CURRENT PFC file to a different computer? If so, great. But in my case, with one problem remaining. The then-current PFC on my computer was wiped out (written over) when the AOL tech moved the prior version PFC to my current computer - a…

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    Responded  ·  Product Support responded

    The article provided in the response you received, contains 3 sections. The first one titled ‘Import and export mail and personal data to another computer’ explains how to use the Import and Export feature, that will allow you to create a back-up (Export) of your current personal data file, and how to Import it.

    The second section refers to the ‘Import Wizard’ feature that allows you to import mail from an older version of the AOL Desktop installed on your computer.

    The third section explains how to manually import a Personal Filling Cabinet file from an older version of the AOL Desktop.

    Regarding the personal data file that was removed from your AOL Desktop Gold, please call our AOL Desktop Gold team at 1-888-265-3733, in order to have one or our Technical Support agents look into possible solutions to resolve this.

    Thank you.

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