AOL Desktop Gold


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  1. mail problems

    All too often when I check my deleted mail, my sent mail is listed instead. Or old mail. I have almost permanently deleted sent mail and not the deleted mail because of this error. Please display the correct mail listings. Thank you.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    If you still encounter issues call us at 1-888-265-3733.

  2. Permanently delete all trashed emails all at one time

    When I trash my emails, I would like to permanently delete them all at one time and not one at a time. I trashed them for a reason and having to delete them one at a time only aggravates my carpal tunnel syndrome. Thank you.

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    4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Select one email from the list, and press CTRL+A to highlight all of them
    or choose ‘Select All’ from the Edit menu then press Permanently Delete.

  3. Something is wrong with my AOL. I can't open my e-mails. They will not load. Keep getting a massage to wait 5 mins and try again.

    What the **** is going on with AOL? I'm about to cancel them. Been with them since 1997. Come on guys get your act together.

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Try clearing the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    In case the issue persists please restart the software.

  4. AGAIN MY MAIL HAS DISAPPEARED!!!!

    AGAIN MY MAIL HAS DISAPPEARED!!!!

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    Responded  ·  Product Support responded

    Please refresh the mailbox. Click on Mial option > Refresh Mailbox.

    If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support Agents further investigate the problem.

  5. Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address explain this AOL?

    AOL Spam settings are absolutely garbage. I am getting SPAM sent to me by my own email address, explain this AOL? Your SPAM settings should allow users to manage email addresses as they see fit. What happened to we could easily identify official AOL mail by the colored ICON/ subject line? Now I get Spam from an official looking AOL email address along with my own email address and the Spam controls will not update any new addresses I try to block.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  6. In "Mail", "Spam Settings" IT WILL NOT "SAVE" SPAM ADDRESSES PLEASE FIX THIS

    In "Mail", "Spam Settings" the sender Spam email addresses I add are NOT saved, even though it says "Changes have been saved" How do you fix this?, as it is important Spam control feature. I asked about correcting this previously with no response. Please respond.

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  7. Email is not updating

    For the past few days my email is not current. I know there are new mails because they come through on my phone. But Desktop Gold on my computer is not updating. I tried the "refresh mail" but this does nothing. It only updates if I completely shut it down and resign in. HELP!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  8. Service failure

    Why am I getting error message can not load mail try back in five minutes. This has been going on for hours

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  10. deleting SENT emails goes into trash and then they have to be deleted again. FIX THIS PLEASE.

    deleting "sent" mails sends them into the trash folder so you have to delete them a SECOND TIME. ridiculous

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    Responded  ·  Product Support responded

    After mail is deleted it will remain in your Trash folder anywhere from 7 to 30 days, before it will be permanently deleted. In this time, you can recover emails from the Trash folder, and move them to the Inbox or other mail folders.

  11. email spacing

    -when I received emails from other email recipients than aol , e-mails are compsed like in triple spacing, it's taking a lot of space and printing on a lot of paper , this happened after the glitch on AOL desktop gold a week ago , We have already tried to do a lot of troubleshooting with your technical support , and still resolve . See below for example :

    Hello sister,

    I hope this email finds you well and that it is working as it should be.

    Love you very much.

    • and in addition to this, I also cannot create…

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    Responded  ·  Product Support responded

    In order to make sure the page zoom is not causing the spacing issue, first, open the email you are having trouble with, then click on the ‘Edit’ menu on the top left, and select 100% from the ‘Zoom’ category. If this does not resolve the spacing issue it means that this is caused by the sender’s email client.

    To create an email signature, follow the steps from the article below. You can copy the signature from one account and paste it into another one. If you receive an error message stating that the signature is too large, set the default format of the text to Arial font with the size 10pt, then save the signature. After the signature is saved, you can change the font type and size to the one you desire.

    https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web

  12. Email With Attachments

    Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
    Comment Submitted.

    ******** on Nov 08 2018 12:06:43 PM
    Comment:
    Hi Miles,

    I was researching online about this (other people have seen an uptick
    in emails from aol.com being blocked like you've seen). This may sound
    weird, but can you ask the sender how they are attaching the attachment
    - is it via the paperclip or drag & drop. If it is with the paperclip,…

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    If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.

  13. email address displays my account name???

    Just show user name to recipient when I send a message. Stop attaching my account name to message sent with a user name. When I send email via a new user name I set up for coordinating messages for a group, my personal name shows up along with the New User Name. Why???. if I wanted to send a message with my name on it I wouldn't have set up a separate user name and paid for it???

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to remove your display name, follow these steps:
    1. Click on the ‘Mail’ menu on the top left.
    2. Select ‘Mail Settings’ from the drop-down menu.
    3. Erase the name from the ‘Display Name’ field, and close the window (changes are saved automatically).

  14. Help

    The free AOL program allows me to display my name (Lou ****) when I send emails. AOL Desktop Gold does not allow the same feature.

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    Responded  ·  Product Support responded

    Click on Mail > Mail Settings > General tab > next to display name type the name you wish to have when sending email, then click Save.

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    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  16. Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response

    Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response

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    Please make sure the email addresses are complete, including @DomainExample.com . In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.
    If you are using the auto-complete feature to add the contacts in the recipient box, check your address book, and make sure this contact has the correct full Yahoo email address.

  17. network error

    Have been getting this error message for 1 week now. The error messages come up repeatedly after about an hour and then stop.The connection is fine. Please advise how I can resolve this ASAP.

    "Network Error
    We seem to be having some trouble connecting to the internet. Please check your internet connection and then try again"

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    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-800-827-6364.

  18. Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errrors

    Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errors. Gold messed up ease of aol email

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    If the recipient’s email address has the correct format (username and a domain name), you will not receive an error message when sending the email. In case the address contains characters that are not allowed, or the email address is incomplete you will be prompted by an error message when attempting to send the email.

    When sending the email to an email address that is misspelled, you will not receive a pop-up error message, instead AOL will attempt to deliver the email. When we are unable to deliver the email to the recipient, you will receive a bounce-back error message containing the reason for the delivery failure.

    In order to remove an email address from the To, Cc or Bcc fields, right-click on it, and select ‘Remove’ from the pop-up menu.

  19. Mail System all messed up!! Pleaseeee Fix It!!

    It was working fine last week!! Someone changed it !! Return to old system!!

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    7 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to disable the delete mail confirmation prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  20. How do I mark an e-mail address as NOT SPAM

    Used to be when AOL was good, all you had to do was click a button
    marked "This is not SPAM" and from that point on the address would be
    received just fine. I seem to be able to "add" an address to the SPAM
    list but not "Allow" one from "NOT" being marked "SPAM"

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