In order to sort Old mail alphabetically, click on the Subject or E-mail Address columns above the first email in the list.

In order to see the full list of recipients, go to the Sent folder and open the message, then expand the email header by clicking on the arrow below the subject line.

Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu. If you encounter issues call at 1-888-265-3733.

In the past, AOL offered the ability to create secondary usernames linked to this Master username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.

Any new usernames will be created as separate accounts and will not linked to your existing AOL account.

The Download All option will work only if there are files attached to the email. In case you have pictures embedded in the email body you will have to save them one by one.

Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.

You can access your AOL Mail through the native Android mail application, by configuring it using the AOL IMAP/POP servers. To do this please follow the steps in the section titled “Instructions for common email apps” from the help article below: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

In case you enabled the 2 Step Verification on your account, you will have to create an application specific password for the mail application on your Android. To create the application specific password, please follow these steps:

1. Visit login.aol.com/account/security and sign in to your AOL account.

2. Look for “App passwords”, and click “Generate password”.

3. Remove the email account from the phone’s mail settings, and re-add it using the application password you previously setup.

Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.

In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical Support Agents further investigate.

Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

Due to recent adjustments to the AOL Mail platform, this feature is no
longer available. I apologize for the inconvenience.

Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

If you still encounter issues call us at 1-888-265-3733.

Hello there, the issue you are experiencing is caused in most cases by an email client, like Outlook, Mac Mail, Windows Mail. The Archive folder is created automatically by the email client. Also if you created mail folders in the email client, and later deleted them from the AOL Mail site, or AOL Desktop Gold, the email client will synchronize the folder list the next time you open it, and cause the folders to re-appear. In this case, please delete the mail folders from your email client.

We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.

To enable new mail notification sound go to:

Edit→ General Settings → click on Sounds tab → check the box next to Play sound when new mail is received.

Changes are saved automatically

Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to spam folder as well.

By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
AOL spam controls filter email for possible spam, even before the mail reaches your Inbox or Spam Folder.

Also, please make sure that these senders are added to your address book.

If you keep the mouse cursor in the To field you can send the email pressing CTRL and Enter.

Hey,

Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold

We hope this helps clarify the situation.

Sincerely,
AOL Product Support

Mail folders can disappear from the personal filing cabinet when uninstalling and reinstalling the AOL Desktop Gold. To make sure you will not lose any folders or emails when uninstalling and reinstalling the software, you can create a back-up of the personal filing cabinet using the Export feature, and after the software is reinstalled you can restore the back-up using the Import option.

To use these features:

1. Click the Settings icon on the toolbar.
2. Click the My Data tab.
3. Click Export or Import.
4. Select your file (when Importing).
5. If exporting, create a password. You’ll be asked for this password when importing the info on another computer. If importing, enter the password you previously created.
6. Once your personal data is imported, you’ll have access to it on AOL Desktop Gold.

Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.