AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
110 results found
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mail settings
I need to be able to arrange my read/old email in alphabetical order.
In order to sort Old mail alphabetically, click on the Subject or E-mail Address columns above the first email in the list.
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Blind copy addressees no longer showing
As of last week I can no longer see the email addresses of people I sent mail to in BLIND COPY (BCC). Why was this removed?
In order to see the full list of recipients, go to the Sent folder and open the message, then expand the email header by clicking on the arrow below the subject line.
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Time stamp on printed emails is incorrect. Indicates Central Standard Time vice Central Daylight Time.
The date stamp that is placed on email shows central standard time vice central daylight time. Central standard time doesn't start until Sunday November 4th @ 2:00 AM. It is now 9/27/2018. ??????????????
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I can see new emails on my ipad, but they dont show up on my aol desktop why is that
I can see new emails on my ipad, but they dont show up on my aol desktop why is tha
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu. If you encounter issues call at 1-888-265-3733.
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Screen names
So if I delete a screen name I can't replace it with another without
making a whole new account? And another $3.99 a month. Do I
understand that right?In the past, AOL offered the ability to create secondary usernames linked to this Master username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.
Any new usernames will be created as separate accounts and will not linked to your existing AOL account.
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Download All not working
When you have an incoming mail with attachments, say 6 or 8, you cannot select 'Download All' and make anything happen. All it does is load all the (images in this case) into the body of the email... You have to go to each file separately in order for you to download them -- why can't this work like the old AOL????
The Download All option will work only if there are files attached to the email. In case you have pictures embedded in the email body you will have to save them one by one.
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very sorry you removed the option to block mail from senders not in address book -WHY??
reinstate the option to block mail from senders not in address book - why did you remove it??
Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.
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email access on devices being discontinued?
After being locked out of my emails because my password had been disabled, I called customer service and was told I can no longer access emails on my tablet and phone(android) unless I download an app? I don't want to as I don't have enough room on my phone. I have been using the email icon on my phone to access aol for YEARS. I was told it was a new update that took that capability away. Can I get that back? Change back to the old version? I have been a member for over 20 yrs and I pay…
You can access your AOL Mail through the native Android mail application, by configuring it using the AOL IMAP/POP servers. To do this please follow the steps in the section titled “Instructions for common email apps” from the help article below: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
In case you enabled the 2 Step Verification on your account, you will have to create an application specific password for the mail application on your Android. To create the application specific password, please follow these steps:
1. Visit login.aol.com/account/security and sign in to your AOL account.
2. Look for “App passwords”, and click “Generate password”.
3. Remove the email account from the phone’s mail settings, and re-add it using the application password you previously setup.
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My screen freezes and the address bar state that I am not secured even with the HTTPS: showing?
Is it just aol or my service At&t but typing emails, my letter show up slow as I am typing words way past the poit the show up in?
Please power cycle (reboot) your modem/router, by following these steps:
*Switch off and unplug the power from your modem/router.
*Leave both unplugged for 30 seconds.
*Plug the power back into the modem/router and verify that you are again connected to the Internet.In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical Support Agents further investigate.
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need to send bulk e-mail because I am a member of the organization that does communication
need to send bulk e-mail because I am a member of the organization that does communication
Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.
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Feedback for unread and read emails
I like for the listing on the "New Emails" list be the following way:
The emails on the list that I've not read to be in bold type; and
The emails on the "New" list that I've read and clicked to be listed as "unread" to be in the light type.
This makes me able to see at with only a quick glance if I've already read it but still wanted it in the "New" list.
Due to recent adjustments to the AOL Mail platform, this feature is no
longer available. I apologize for the inconvenience. -
Email Count Wrong.
This is not an idea, I am reporting an issue. You are reporting that there are 57 new emails in my inbox. There is approx 20 emails in my inbox. Your system, is mis-reporting how emails I have.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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ARCHIVE folder placed in e-mail by AOL
On Aug 13, 2018 a folder appeared in my email under "Saved on aol" called "Archive" I did not place it there.
After the archive folder appeared, I deleted some other folders with their continence. The folders were removed at the time, however, after and hour or two, the folder(s) would reappear with their continence. I have notified AOL tech services and they have tried several different solutions. To date none have worked. Please refer to Case # 06945750. I want to be able to delete and remove emails and folders. If not the email service I am paying for…Hello there, the issue you are experiencing is caused in most cases by an email client, like Outlook, Mac Mail, Windows Mail. The Archive folder is created automatically by the email client. Also if you created mail folders in the email client, and later deleted them from the AOL Mail site, or AOL Desktop Gold, the email client will synchronize the folder list the next time you open it, and cause the folders to re-appear. In this case, please delete the mail folders from your email client.
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My AOL Desktop Gold was not available and I called AOL to fit it. Now they have deleted all my data (folders and emails) since AOL Gold was
All my folders and mails were deleted by the tech when I called in to have my AOL Desktop Gold reinstalled. The old files from the old AOL system are there but everything since AOL Desktop was installed are gone.
I am very upset and all I hear from AOL is sorry, can't do anything for you.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.
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new mail
Play a sound such as a ding when new mail is received
To enable new mail notification sound go to:
Edit→ General Settings → click on Sounds tab → check the box next to Play sound when new mail is received.
Changes are saved automatically
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Republican
Any post with GOP or Republican in the sender or subject line is being sent to the Spam folder. This kind of censorship of political matters should cease immediately. If you do not like certain political persons or parties, let us all know and we can do business elsewhere.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to spam folder as well.
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
AOL spam controls filter email for possible spam, even before the mail reaches your Inbox or Spam Folder.Also, please make sure that these senders are added to your address book.
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Sending Email
In all of the previous versions of AOL we have always been able to send email by pressing......Ctrl and Shift. This made sending very easy. It's not a big thing but it would be great if you would return that.......makes sending soooo much easier!! thanks
If you keep the mouse cursor in the To field you can send the email pressing CTRL and Enter.
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Email addresses
when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?
Hey,
Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold
We hope this helps clarify the situation.
Sincerely,
AOL Product Support -
'Incoming saved mail' I keep losing folders that I have set up to store some important emails and then I'm told tech can't recover after 7 d
'incoming saved mail' folders are lost and can not be recovered after 7 days so tech told me. WHY? Why are they lost in the first place?
Mail folders can disappear from the personal filing cabinet when uninstalling and reinstalling the AOL Desktop Gold. To make sure you will not lose any folders or emails when uninstalling and reinstalling the software, you can create a back-up of the personal filing cabinet using the Export feature, and after the software is reinstalled you can restore the back-up using the Import option.
To use these features:
1. Click the Settings icon on the toolbar.
2. Click the My Data tab.
3. Click Export or Import.
4. Select your file (when Importing).
5. If exporting, create a password. You’ll be asked for this password when importing the info on another computer. If importing, enter the password you previously created.
6. Once your personal data is imported, you’ll have access to it on AOL Desktop Gold. -
not receiving all the attachments in my mails
when someone sends me a mail with an amount of images larger than 100 images, the mail will show the total amount, for example 122 images in the attachment.
but when I download all, it only downloads 100 images.
and the mail only shows 100 images.Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
- Don't see your idea?