AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
216 results found
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email out
Email is not working. They say customer support is available to paid subscribers 25/7. I call & get no answer. They say chat is not available due to corona. What about social distance requirements would be a problem with having a chat representative available. It's just an excuse for AOL's terrible service. Why am I paying $18/mo for AOL? Guess I'm stupid, but no more. Time to cancel after 35 years.
Wait times for reaching our call center may be longer than normal due to COVID-19 health and safety considerations for our employees. Thank you for your understanding and patience. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist
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mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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every time I send a email it creates a draft
Every time I send out a email, it creates a draft, saying no sender, no subject
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY is most of my mail going directly to the deleted file ??
why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or ema
Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or email confirmation response is not going through? I couldn't e-file because of the inability to receive a confirmation code.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Emails take forever to receive. I will have someone tell me they just sent me an email and it takes maybe an hour or more to get it.
Emails take forever to receive. I will have someone tell me they just sent me an email but I might not receive it for hours. And I'm not getting emails from people that are in my address book or replies to emails I have sent to them. WTF is up with AOL. Ever since net neutrality was blown out of the water, the service has deteriorated completely and we pay for it.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Mail and mailbox slow to load
Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.
The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
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Marking an email "UNREAD" does not restore BOLD black.
It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Mail in draft folder is NOT being sent
cannot paste the error but it has gone on for three days
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why am I getting YAHOO mail in my AOL mail...What the ****
AOL mail only.....not YAHOO
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Most of my mail going to spam when I mark not spam it corrects it then marks it as spam again in a few seconds, I have tried all the usual
Help or action help area
Let me put you in touch with one of our technicians to check if they can help you out. Please call our AOL Desktop Gold team at 1-888-265-3733
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r
When I log on, all my emails are gone. Yesterday a message from AOL told me steps to get them back.....I HAD to include my mobile number. WHY?? Within hours I started receiving phone calls and the caller ID showed MY name and MY mobile phone number. In other words I was calling myself. This had NEVER happened before I had to post it on your website. WHY?? You should act on all the messages you get about how frustrating AOL GOLD is. I have paid for AOL for so many years...and was pleased with it UNTIL you came up…
We are sorry to hear about your experience. It does sound like you may have reached a scam customer support. If you are still encountering issues with missing emails please call out AOL Desktop Gold team at 1-888-265-3733
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"Mange folders" is not working
Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Please reinstate my email ******@aol.com to the Glenview Community Church list serve: Client ID Number: 338496. If you have any questions,
Please reinstate my email *******@aol.com to the Glenview Community Church list serve: Client ID Number: 338496. If you have any questions, please call me at *--*. Thank you for your assistance to this matter It does not show under settings that I have ever blocked Glenview Community Church
If you are not receiving emails, I’d like to have one of our Technical Support agents to help you with this. Please call our team at 1-800-827-6364.
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Deleting Emails
We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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fix the mail
fix the mail so I don't have to keep deleting the mail.I just here and deleted mail that I had permanently deleted a month ago. This happens all the time I can delete mail and days later the same mail is back up again.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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See below
I can only delete one incoming mail at a
Time. It takes forever. That is rediculous. It was not always that way.
On comcast Email. I can check on a whole bunch of mail and delete all of it
The same for “yesterday”. It depends on when you check your mail. There is no date. Nor or what day.
Who has time to guess and for why.
I would think this would have been all figured out.I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When will you fix my **** SPAM going to my INBOX?? Has been happening since Aug.2018
Bring back old AOL.....The new AOL is anything but GOLD
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Bug in New Spam Settings
I mistakenly added a word to the list of specific words and phrases (then realized it was a bad idea, as now hundreds of emails are being sent to the Spam Folder). When I try to remove it, I get an error: "We seem to have trouble sending this request. Please try again in 5 minutes. Code: Forbidden." No matter how many times I've tried, the "spam" word I want to delete won't go away! Please fix this!! I can provide a screenshot if you need it.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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