AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
113 results found
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Email addresses
when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?
Hey,
Thanks for reaching out. As long as a contact is saved, their email address should populate as an option in a dropdown box as you start typing it. More information about adding email recipients to your messages can be located here: https://help.aol.com/articles/add-remove-cc-and-bcc-recipients-to-an-email-in-aol-desktop-gold
We hope this helps clarify the situation.
Sincerely,
AOL Product Support -
'Incoming saved mail' I keep losing folders that I have set up to store some important emails and then I'm told tech can't recover after 7 d
'incoming saved mail' folders are lost and can not be recovered after 7 days so tech told me. WHY? Why are they lost in the first place?
Mail folders can disappear from the personal filing cabinet when uninstalling and reinstalling the AOL Desktop Gold. To make sure you will not lose any folders or emails when uninstalling and reinstalling the software, you can create a back-up of the personal filing cabinet using the Export feature, and after the software is reinstalled you can restore the back-up using the Import option.
To use these features:
1. Click the Settings icon on the toolbar.
2. Click the My Data tab.
3. Click Export or Import.
4. Select your file (when Importing).
5. If exporting, create a password. You’ll be asked for this password when importing the info on another computer. If importing, enter the password you previously created.
6. Once your personal data is imported, you’ll have access to it on AOL Desktop Gold. -
not receiving all the attachments in my mails
when someone sends me a mail with an amount of images larger than 100 images, the mail will show the total amount, for example 122 images in the attachment.
but when I download all, it only downloads 100 images.
and the mail only shows 100 images.Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Why can’t we access old email on our PCs instead of having to log into AOL Gold?
I spent over two hours with your techs today trying to make sure that I could download my archived AOL emails to my PC. I have 20 years worth! Only after the full two hours did they finally admit that there was no way to download them on to your PC. You can only access them from inside the desktop software. AOL has effectively taken ******* of thousands of my emails. They’re doing this to everyone. In an age where we’re all the more concerned with our personal privacy, how can AOL justify this? The only possible reason this is…
You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where you want to save it, and finally click on Save in the bottom right.
Please note that you can save one email at a time.
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What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send
What happened to being able to send BCC bulk emails to a list of emails for my group that meets each week. We have always been able to send to our entire email list of group attendees. But today I am trying to do this for my co-leader, and received an undeliverable mail notice from the postmaster...though I did receive a sent email notice from AOL showing that the email with all BCC in bulk were sent! Then after sending and receiving the sent mail notice, I received two minutes later the Undeliverable mail email from postmaster@pdes-usa.com saying:
User mailbox…Hello there, for more information about our bulk mail policy, please check the following article: https://help.aol.com/articles/aol-mail-limits-on-sending-bulk-mail
Regarding the issue you are experiencing, this might not be related to the fact that you have sent a bulk email. The bounce-back error you provided us, mentions a problem with the @pdes-usa.com recipient’s mailbox (the type of problem that their email provider will have to resolve).
When you receive an email with a bounce-back error message, it means that AOL was not able to deliver your email, or that the recipient domain rejected your message.
If you continue to receive a bounce-back error after sending mail, please call us at 1-888-265-3733, and one of our technicians can analyze the error and provide you information about why the message could not be delivered.
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Spam box shows nonexistant e-mail
My SPAM folder always shows 4 more pieces of SPAM than are actually in the folder. For example, when reading my e-mail the link at the bottom shows 14 pieces of SPAM. Open the folder, you see just 10 pieces of SPAM. The link shows 4 pieces of SPAM but open the folder and there are 0 pieces of SPAM. What's up with that? How do I fix it?
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technical support agents assist you further.
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Sub Folder for Saved on Aol
when are you going to add the function of creating subfolders under Saved on Aol. Since it is working under Saved on my pc
Hi,
We appreciate your feedback. Unfortunately, there aren’t plans to add subfolders to ADG at the moment. However, we’ll continue to monitor your feedback and keep you updated if we decide to add this feature to our roadmap.
Sincerely,
AOL Product Support -
OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
OPTIMIZED for sending pictures ISN'T WORKING RIGHT - IT STILL HAS ISSUES and takes WAY TOO LONG
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
I hate having to reclick to get full size with every email that I read. Why can't it be like the old aol and stay the way I set it.
In Search - please bring back the former way of listing the user folder in which a file is found.
We will pass your feedback along to the appropriate team.
Regarding the window size issue please follow the steps from this help article to set your window size and position: https://help.aol.com/articles/how-do-i-change-the-window-size-and-position-in-aol-desktop-gold
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I would like to only see
Can you only include the email search for the email I put in the address bar. Right now it searches all emails similar to the one I am putiing in.
Also Iused to downlaod an pdf and it would open. Now I have to downsize all windows to get to the pdfIn order to search for emails by the email address, open the mailbox and click on “Search Mail” on the top, then select “Email Address Only” from the Search drop-down, then type the email address in the “for” field.
To open a PDF file from an email, click on the Download button at the bottom of the email, and then select “Open File” on the Download Confirmation box.
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MOVING EMAILS IS NOT AVAILABLE ON GOLD
MOVING EMAILS PROBLEM
Right-click on an email, hover over “Move to” and select where you want to move the email.
If you encounter issues call at 1-888-265-3733.
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Sorry, we don't recognize this email.
Have not been able to sign on for 15 days now.
All I get from AOL Agent is this: I do apologize but our system is currently undergoing a maintenance relating to your issue. In fact, we are receiving a heavy amount of similar cases like yours. Currently our fix team from headquarters are well aware & are working around the clock to fix this.About 4 different Agents have sent me that same message word for word.
We are sorry you are experiencing issues logging in, and we apologize for the inconvenience this has caused you. In order to resolve this, please call us at 800-307-7969 Mon – Fri: 10AM – 7PM, and one of our customer support agents will be able to assist you regarding this issue. Thank you.
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NOTIFY CUSTOMERS WHERE AOL MAIL IS SAVED ON YOUR COMPUTER
When one buys a new computer any AOL mail is saved on your existing PC, it is lost due to the fact that AOL’s Programmers failed to allow you to pick a folder to save those e-mails in so that you can easily transfer those folders to your new computer. AOL wants to charge for technical support to help you with moving the files to the new computer when all AOL customers should be able to do it easily. Just one more bad problem with AOL GOLD Desktop. I do not expect to pay a dime for AOL technical support…
The option to export the personal filing cabinet (PFC) has been made available in the last update. To export your PFC, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the PFC file, this step is mandatory, so make sure to write your password down after creating it.
The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).
Please note that the .export PFC file cannot be opened, and in order to…
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