AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Incoming email including a photo

    There has been a recent change such that incoming email that includes a photograph, the system produces a "preview". This is a very BAD innovation

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  2. Your EMAIL listing stinks.

    WTF is wrong and why can't you make this basic need actually function properly? Spend less time pushing Leftist Fake news and more time creating basic software, INEXCUSABLE !

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  3. MAIL ISSUES

    1ST......KEEP STUPID "YAHOO" OUT OF MY MAIL.....ALL THEY DID SO FAR IS SCREWED IT UP "ROYAL" !!!!!!!!!!!!!!!!!!!!! ALSO I'AM PAYING 4 "AOL" & NOT **** "YAHOO" !!!!!!!!!!!!!!! MICROSOFT HAD 2 BAIL THEM OUT & NOW UR SELLING US OUT 2 THEM ?????? !!!!!!!!!!!!!!!!!!!!!!! GO 2 **** STUPID "AOL" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STOP SCREWING US OR AFTER BEING WITH "AOL" 4 ALMOST 30 YEARS I'LL SHOVE IT DOWN UR "THROAT" & FIND A DIFFERENT "IP" SERVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  4. Listing sent email is a disaster. Everything bogs down. it **

    Listing sent email is a disaster. Everything bogs down. it **

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  5. ********DOWNLOAD CONFIRMATION WINDOW********** "Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS

    *****DOWNLOAD CONFIRMATION WINDOW*******

    "Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS BEHIND" the previous window, whenever we move the mouse , Instead of remaining in "FRONT" of the previous window.

    ((( It only happens whenever we download a file from mail attachment not a regular download from a website. )))

    -Did reinstall ADG.
    -Rename AOL desktop data.
    -Reset all windows sizes and position preferences.
    -Checked settings of ADG and there's nowhere we can find an option for it.
    -Checked mail settings no options for it as well.
    -Checked mouse settings in computer no…

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  6. Bring back auto save on address book

    Bring back auto save on address book

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  7. Why is there such a long Dwell time for AOL emails to appear in Outlook?

    Why is there such a long Dwell time for AOL emails to appear in Outlook?

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  8. Allow the use of fingerprint to log in to e mail on i phone . My phone does not even remember my user id.

    Allow the use of fingerprint to log in on i phone. My i phone does not even remembers my user i d

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  9. Terrible. You need to update buggy software. E-mail is a disaster.

    Call me for detailed discussion. I worked with a rep in Romania who was clueless. I was saved by a rep in the Philippines who knew what she was doing, but was hampered by the lousy software. Call me at 914-937-6007 for full details

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  10. confirmation

    When saving an email to a folder, you used to get a confirmation popup box so you knew it had been filed successfully, to the folder you wanted it to go to. As of today, 7/21/20,you no longer get that popup. Please put it back.

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  11. We're glad you're here

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  12. Why can't I select my own password? So what if I have used it before? What's it to you???

    Let users use whatever password they prefer. Don't be so ****.

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  13. wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able t

    wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able to call me an *** hat, and i cannot repeat it in jest? community guidelines? this is inequality, un fair, and unamerican. you should not be called america online, america is about freedom of speech, not censoring some and not others. I did not even direct it at somebody, but a hat. they were allowed to insult me tho? I am done reading your aol news, done with commenting, the only entertaining thing left.…

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  14. Where are Saved Emails Stored on my PC with Older Versions of AOL Desktop (before AOL Desktop Gold) and transferring those emails to new PC

    Go to:
    C: Drive / Program Data / AOL 9.8.2 (or another version you may have used)/ organize

    In the Organize folder find the file with:
    “your AOL email screen name” with no file extension
    Rename that file adding the extension: .pfc

    In your current AOL Desktop Gold software. Go to Edit / General Settings / My Data / Import from Older AOL Files / PFC Import

    Now search for the .pfc file you just renamed, and import that file

    Close and Restart AOL Desktop Gold and Hopefully you will see all of your previously saved folders and AOL emails…

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  15. picture editing options

    Will you PLEASE fix the picture editing options in email. Except for rare occasions when it's available, there is generally no way to access it. It used to be a simple right click.

    This is ridiculous. AOL worked better when it was free. I've been waiting years for you to fix it.... so JUST ]FIX IT before I move my mail to another server and delete the entire app!

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  16. Please develop a way to copy a mail folder to a thumbdrive. I assume it would have to be encrypted and then unencrypted.

    Develop a way to copy individual AOL mail or an AOL mail folder to a thumbdrive. I assume it would be encrypted somehow for AOL only when it is saved. But, then an AOL unencryption program or another AOL Gold Program could read it from the thumbdrive.

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  17. AOL IM AOL Bizzare blocks. Why cant I say "****" as a mans name?

    AOL Blocks IM I cannot send a note to "****"

    Why should I not call my lawyer for anti gay blocks?

    Accepting your terms of service does not mean I cannot post this complaint on the web. My Attorney has concurred

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  18. AOL MODIFY BCC / BULK MAIL FOR COMMUNITY GROUPS!

    AOL needs to modify its policy on the BULK / BCC e-mail problem!Those users that are in organizations versus (business or solicitation) require to have free access to sending e-mails to their supporters, members and community colleagues.When the pre-GOLD AOL was in use, there was the ability to send out e-mails to organizations with out silent messages, suspicious activities or change password threats - this is NOT relevant to AOL customers that have used the AOL system for many years - and may have to think about changing to another ISP that doesn't cause such disruption.You should institute a waiver…

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  19. Link Activation

    Remove the bar you have to click on to use the links in emails. This was just started and is a PIA.

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  20. SET EMAIL TO ONE CLICK LOCK IT

    I,m so used to click twice, that this new email always give two emails, one I will work on it, and the other ones is blank. Please make it one click

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