AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. IMPROVEMENTS

    The technician was very helpful ... however, the AOL GOLD system tends to freeze ... prevents you from doing work on many occasions and you must re-start your computer ... also, it ERRORS when you are sending BCC (bulk) e-mails to organizations and groups that before was much easier ... Spam is now controlled - if needed - from everyones computer, no need to have such restrictions! Thank You!P.S. Loyal customer since 2004!!N.B. Also, your images are not holding like they did previously?PPS Please Change Policy on BCC/Bulk so we can stay customer friendly!!

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  2. Unable tp print AOL Mail

    Unable to print E Mail from new mail and those in folders, Have sent a "Bug" Report twice. No reply. I can print locally saved documents and mail from my G-Mail user ID so this must be an AOL Issue

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  3. EMAIL Options still missing important feature

    When writing, or copying, text into an email. The option to INSERT a URL is present - BUT the option to REMOVE a URL is missing. It was in the pre-Gold AOL, but has been asked for many times, yet never replaced.
    Sure, I can click "INSERT URL" and delete it.. But that's crude! and error-prone.
    ALSO- when pasting words that contain a 'hidden' URL, the words are underlined and blue, but placing the cursor on them does NOT show what the underlying (hidden) URL is. Again, have to "INSERT URL" and read it... just crude again, and also error-prone.

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  4. Downloading Emails - Need how Old AOL did it back

    In the older versions of AOL, there was an option to Download an entire Email as a PDF.file.
    Another Option was to Select and Download Some or ALL embedded images.

    This has been missing from Gold. Saving an email in AOL format only on either AOL or in a Local aol folder leaves it still in AOL format and not sufficient.

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  5. e-mail back ground

    are u EVER going to FIX THIS ISSUE ???????????? YOUR STATIONARY is pretty LAME !!!!!!!!!!!!!!!!!!!!!! ALL YOU & TIM ARMSTRONG IS DOING "NOTHING" BUT LIE LIKE **** !!!!!!!!!!!!!! BEING WITH AOL SINCE LATE 1986 I KNOW THIS IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  6. e-mail header and footer printing

    Appears new AOL Gold update now prints a header (ie date and subject) and a footer (ie mailbox and page) when you print an email and the only way to turn off is to use print preview first and turn headers and footers off which is very time consuming but necessary to avoid the juvenile and unprofessional headers and footers from being printed by default. Better to have such headers and footers to be turned off by default. Otherwise, AOL Gold should be like AOL Online where the e-mail header contains a list of the files attached and only adds…

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  7. what have you done to the mail, it is terrible.

    don't like the mail process, it is terrible.

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  8. SAVING an EMAIL

    Evidently the "SAVE" on the bottom border is not working..
    here is the response to me from Product Support ..
    (Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!

    You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.

    To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where…

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  9. Why do you keep old mail on file that I have permanently deleted? As much as 4 or 5 days ago.

    If want to delete a bunch of mail at one time: go to "EDIT","SELECT ALL". All mail will be highlighted to be deleted.

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  10. Store emails on our PC rather than on AOl Desktop Gold.

    AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing were…

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  11. Improve Account Verification

    ACCOUNT VERIFICATION
    Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway?…

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  12. aol mail

    put the mail back like it was and quit screwing everything up. You'll could ***** up an anvil with a banana peel. I am getting tried of paying for this ****.

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  13. email

    it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.

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  14. background

    YOU RIP OFF CHAGING ME $ 7.99 A MONTH & I STILL 'CAN'T' PUT A BACK GROUND INSIDE AN E-MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL,OATH,YAHOO,VERIZON,MICROSOFT & GOOGLE IS GETTING ALL OF OUR INFO BUT UR STILL SCREWING US OVER ON THE "BASIC" FEATURES WE HAD BEFORE !!!!!!!!!!!!!!!!!!!!!!!!!! ***** U ALL @ AOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DON'T FORGET TO DELETE MY COMPLAINT SINCE U CAN'T HANDLE THE TRUTH

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  15. ********* software

    Need to go hire some 10 year olds to straighten out this ********* SYSTEM.

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  16. The most recent update to AOL seems to have made an undesirable change to Spell Check. In the past, Spell Check would identify and hilight p

    Fix spell check so that it only highlights potential errors when sending an email (as it used to do), instead of highlighting each and every word for my review. This change seems to have been made automatically in the most recent update to AOL, and cannot be rectified by either myself or your customer support technicians. According to the technician, this will have to fixed in another update. Please accomplish this ASAP. Thanks.

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  17. Word limit Bomgar rude

    What is the word limit here.

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  18. send out emails to those of us who pay for the desktop service when things change. For instance, you just changed how you show email coming

    AOL has made changes to the way mail shows in the mail box, without notification to those of us who pay the $4.99 fee. Please send out notifications so we know these are 'changes' and not 'glitches'. We had to submit a 'bug' to find out this was new. It's alarming to see changes and not know if it's broken or working as designed.

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  19. Mail Search

    MAIL SEARCH
    Why is the default for mail search set for subject?
    It was so much better when you could search by email address and subject

    why would you make this change?

    Horrible
    Inconvenient

    Makes me go through an extra step everytime now and search by both criterias.

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