Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

310 results found

  1. Hello! I started out hating AOL Gold but have grown to love it. The following glitches should be fixed, h(mostly) love it. The following

    The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
    Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. First, you can expand the mailbox window size by following the steps: 1. Drag one of the four corners of the mailbox window to your desired

    AOL – September 24, 2020 – set size of email window:
    First, you can expand the mailbox window size by following the steps:
    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. In the TOOL BAR AT THE TOP, click " Window" (between SAFETY and KEYWORD!) then choose " Save Window Size and Position" from the drop-down menu.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I have sent repeated bug reports on Feedback

    While you responded on Feedback, no one from AOL has reached out to address my issues: Is anyone going to contact me to resolve my issues?

    I have sent repeated bug reports and still have no resolution. I have contacted support, they went into my system and reinstalled the software but since the issue wasn’t resolved they advised to send a bug report. But the bug reports do NOTHING!! My issue is still here on the gold desktop software. I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Emails in alphabetical order

    I am not no longer able to view my sent emails in alphabetical order.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. when deleting emails two codes pop up ET5005 or LC4007 or both on each email

    Aol must have dumped anyone with a brain it is in the worst shape ever!
    The have left wing corrupt censors in the comments! Did the russians take over?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. AOL PROGRAM FOR ONLY AOL E MAILS TO GO TO MOBILE DEVICES

    IF AOL HAD A PROGRAM TO SEND ONLY MY AOL E MAIL TO MY MOBILE DEVICES FOR $5 OR $10,A MONTH, i WOULD GLADLY DO IT. BUT I DO NOT WANT AOL'S ENTIRE PROGRAM ON MY MOBILES. DON'T WANT MY MOBILES CLUTTERED WITH ADS, ETC.
    IF IT'S ON MY KINDLE NOW, WILL CALL AND CANCEL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. You have ruined AOL with a very lousy email restructure. Where is my email Verizon????

    "New" AOL mail pages are garbage. I live in the busy physical REAL WORLD and don't have time. Be smart and bring back "old" email for those of us who still live in the physical world. Just plain stupid.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Why are the images now a "preview"? Now you have to down load them!

    Why didn't you leave the embedded images alone? Now they show as a preview (that I can't even see on my cell phone) and I have to download everything to see what it is! GO BACK TO EMBEDDED IMAGES!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Did you reduce your storage space in your update. I can't switch between New and old and sent mail.

    Tech support cannot fix this. It appears you reduced your storage and speed. It's a disaster for me using AOL Gold

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Incoming email including a photo

    There has been a recent change such that incoming email that includes a photograph, the system produces a "preview". This is a very BAD innovation

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Your EMAIL listing stinks.

    WTF is wrong and why can't you make this basic need actually function properly? Spend less time pushing Leftist Fake news and more time creating basic software, INEXCUSABLE !

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Listing sent email is a disaster. Everything bogs down. it **

    Listing sent email is a disaster. Everything bogs down. it **

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. ********DOWNLOAD CONFIRMATION WINDOW********** "Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS

    *****DOWNLOAD CONFIRMATION WINDOW*******

    "Whenever we download any types of attachment ,the download confirmation window "ALWAYS GETS BEHIND" the previous window, whenever we move the mouse , Instead of remaining in "FRONT" of the previous window.

    ((( It only happens whenever we download a file from mail attachment not a regular download from a website. )))

    -Did reinstall ADG.
    -Rename AOL desktop data.
    -Reset all windows sizes and position preferences.
    -Checked settings of ADG and there's nowhere we can find an option for it.
    -Checked mail settings no options for it as well.
    -Checked mouse settings in computer no…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Why is there such a long Dwell time for AOL emails to appear in Outlook?

    Why is there such a long Dwell time for AOL emails to appear in Outlook?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Allow the use of fingerprint to log in to e mail on i phone . My phone does not even remember my user id.

    Allow the use of fingerprint to log in on i phone. My i phone does not even remembers my user i d

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Terrible. You need to update buggy software. E-mail is a disaster.

    Call me for detailed discussion. I worked with a rep in Romania who was clueless. I was saved by a rep in the Philippines who knew what she was doing, but was hampered by the lousy software. Call me at 914-937-6007 for full details

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. confirmation

    When saving an email to a folder, you used to get a confirmation popup box so you knew it had been filed successfully, to the folder you wanted it to go to. As of today, 7/21/20,you no longer get that popup. Please put it back.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Why can't I select my own password? So what if I have used it before? What's it to you???

    Let users use whatever password they prefer. Don't be so ****.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able t

    wow...i am being singled out...i hope this is being reviewed by a human, because you are losing a 30 year aol member, why is somebody able to call me an *** hat, and i cannot repeat it in jest? community guidelines? this is inequality, un fair, and unamerican. you should not be called america online, america is about freedom of speech, not censoring some and not others. I did not even direct it at somebody, but a hat. they were allowed to insult me tho? I am done reading your aol news, done with commenting, the only entertaining thing left.…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base