AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Reinstatement of Blocked Email

    Reinstate the blocking of ALL emails when I am on vacation. You are charging for it now!!!!! Ridiculous!!!

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  2. Please add click and drag for emails. I do not want to open or down load an email that might be a phish.

    Please add a feature to deal with possible phish emails. I do not want to open to forward to aol_phish nor do I want to down load the attachment so you can see what is being sent. I would like a feature like outlook has that allows the email to be attached without opening to another email.

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  3. No sense leaving a message after seeing so many AOL customers having problems with the AOL Desktop Gold.

    With the large number of problems being experienced by AOL members it seems AOL would have made sure the Gold was working properly before launching it. Many great features were left out and so many other problems. Sorry state of affairs. Been an AOL member for many years and sad to say the GOLD is not AOL standard.

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  4. It's terrible, and I have been a loyal user for 25 years or more. Now you charge me and the service stinks.

    t's terrible, and I have been a loyal user for 25 years or more. Now you charge me and the service stinks.

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  5. I was not receiving any email for the day. This went on for 3 days and I had to call AOL to fix it...very frustrated and time consuming.

    Every day I try to access my email and all I get is the email from the day before. I had to call 3 times so AOL could fix the problem.

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  6. mail

    Now what you have you gone and screwed up! Now I can't just run down the list of emails I want to delete..I have to click the email and now I have to go thru a riggamorol and click yes when the box pops up!! Ridiculous! Hey people there's no need to submit these they never resolve these issues..It's gotten so bad I don't want to even open my emails anymore!

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  7. Desktop changes, no notification!!!!!!!

    Once again you have made changes to the AOL Desktop without any notification to users/customers. No longer is there "Recently Deleted". Now (apparently) recently deleted email is in the "Trash" folder.

    Why do you treat customers so badly as to not notify them of changes or alleged "Updates".

    AOL/OATH continues to be inconsiderate of its customers. Not good business-retention tactic.

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  8. More UN-requested changes

    Dear User,

    Exciting news! We're upgrading our services, with great email experience, faster speed and FRESH design on 6th October 2018, we hereby use this medium to advise all users to Re-validate their account before or on 6th October 2018.

    Aol. Mail Team

    I DON'T WANT A..."FRESH"...DESIGN.
    I WANT THE...OLD...DESIGN.
    LIKE...9.0 VR.

    WHY...WHY...WHY...DO YOU KEEP GIVING US THINGS WE DON'T WANT ??????

    AND HAVEN'T EVEN ASKED FOR !!!

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  9. I would like to be able to print the entire list of my daily e-mails. I am receiving 100's of emails daily, accumulating 900+.

    I would like to be able to print the entire list of my daily e-mails. I am receiving 100's of emails daily, accumulating 900+.

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  10. In mail setup we used to be able to select Only people I know vs All

    In mail setup we used to be able to select "Only people I know" vs "All"
    It is so nice to open your mail with names you have in your address book. Then if expecting something new or just to look going to view all yourself and checking other mail that has come in. This was a feature until AOL Gold. Now I get a mail box full of junk that most the time I select all and delete, very annoying. Thanks for your attention.

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  11. adg is showing ignored status for sent email to *********@aol.com even though they read the emails as she contacted the person whose using t

    adg is showing ignored status for sent email to *********@aol.com even though they read the emails as she contacted the person whose using that email

    ******@aol.com Ignored **@**************.com (you cannot check status of internet mail) Sent: 8/1/2018 10:01:01 AM Eastern Daylight Time

    Need a resolution asap. If possible please send me a detail of the cause of the issue.

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  12. member having problem editing message to the aol desktop gold

    member having problem editing message to the aol desktop gold applicatio. everytime member copy text thru microsoft word and paste it to the aol desktop gold body it is not letting the member edit the format of the text and spaces are not manageable to the way the member want it to be. it is much better for the application to show more professional messages especially when sending it to the clients.

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  13. We're glad you're here

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  14. Need to get your act together concerning the Oath and Yahoo. Yahoo kicks out mail when I need to myself out of my phone.

    Need to get your act together concerning the Oath and Yahoo. Yahoo keeps kicking out mail when I need an e-mail to myself out of my phone. Yahoo does not like AOL mail.

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  15. Mail Forwarding

    It's UNBELIEVABLE to me mail forwarding is not already an Option. I have two AOL mail accounts and another not AOL. I want to forward all my mail to one account. I know I can't be the only person that would make use of this feature. Please get it installed as an option SOON!!!

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  16. MOVE your PERMANENTLY DELETE tab far away from corner and DELETE tab.. TOO many times, I accidentally permaneltny delete WANTED items when

    Re-design Tab Locations on SPAM folder ... move Permanently Delete All to a less habitual location and away from DELETE tab. *******...

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