AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Mail

    I send a mail this afternoon. I know I did because she responded. I want some info from that mail and look at SENT MAIL. It's not there. :(
    I delete a few things. I know I did because they're not there any more. Go to RECENTLY DELETED and they are not there. :(
    I'm losing important info because of AOL GOLD.
    Dump it or fix it.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  2. blocked email

    I have been having work emails forwarded to AOL. Recently they are being blocked with message "users mailbox is quarenteened" meaning AOL rejected it. Would be coming from Microsoft Outlook mail account. Then it is followed by PAGES of gobblegook then the message is at the bottom (the one it said was blocked)

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  3. cannot send messages

    I cannot send emails to yahoo accounts or to some business account email address.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. Email problems with AOL gold!

    I open the email tab but no email appears any more. Also when in email we must click each message to delete. Takes long time, unlike old AOL that allowed you to highlight many emails at once and delete. AOL gold not worth paying for, bring back the old. This is like many other software upgrades from many sources. Upgrades are usually worse!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  5. I have been using group email for my classes for years and now it seems you are not allowing me to do that!!

    you are preventing me from using my group emails that I have done for years to send info on my classes, this is a private group of people who want to be in it.
    And often, my addresses seem to disappear!! this sucks

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  6. switching screen names

    Unable to switch screen names without system freezing. What's with that? anyone know what's going on?

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  7. The Search Emails function is not working

    Search mail function is not working

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  8. I keep checking but none of my missing emails have come through...

    Is there someone out there playing God with emails? Why is only junk getting through, thankfully not all that much as compared to normal, but where's my PayPal confirmations? Where's the pics from my sons' graduation? Where's my support tickets? Where's the response from several of the agencies I've contacted? Who decides what emails I can receive, because it certainly seems like someone is doing something to stop these things...

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. report bug

    drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.

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  10. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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  11. Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails

    Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.

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  12. PROBLEMS SENDING MAIL

    THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  13. my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old

    If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.

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  14. Cancel my aol mail account

    I have been hacked on my e mail account I need to cancel accou

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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  15. The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore

    The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.

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  16. Big Graphic change in Email

    As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
    can't you return the way we showed our graphics just a week ago??

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  17. when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed

    when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.

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  18. every time I send a email it creates a draft

    Every time I send out a email, it creates a draft, saying no sender, no subject

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  19. Mail and mailbox slow to load

    Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.

    The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.

  20. Marking an email "UNREAD" does not restore BOLD black.

    It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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