AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
209 results found
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blocked email
I have been having work emails forwarded to AOL. Recently they are being blocked with message "users mailbox is quarenteened" meaning AOL rejected it. Would be coming from Microsoft Outlook mail account. Then it is followed by PAGES of gobblegook then the message is at the bottom (the one it said was blocked)
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Unable to Open a .png file attachment
I was sent 2 emails with attachment of .png. file and I was not able to open or read the attachments or files even with Icy remote sharing my computer.
Please fix this problem for me!I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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just sent 3 more emails from my phone did not receive a one
nothing in spam wanted to save pics of my sons graduation to my pc, but looks like aol is screwing with mail again... made a purchase on ebay last night no email confirming payment, no receipt, requested money be sent to my paypal at 1 am... Never got that email! Requested support from a website 2 days ago never got the instant automated email, no idea if anyone even attempted to assist me, because if they replied to my ticket I NEVER GOT IT!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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desktop gold mail composing.
On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.Also, the latest update appears to count words. that is…
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Automatic open
AOL now automatically opens the next email. This is dangerous, as it could be spam, etc. We need a way to turn this off, or I am off AOL for good.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHERE IS MY MAIL?? No mail when I log on. shows up after a wait.
Program is very slow and there is no mail once I get logged on. Shows up later.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc addres
This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc address of a new email. Find some way that lets up get rid of the bell option
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Suspicious activity keeps blocking my emails
AOL keeps blocking my attempt to send emails as 'suspicious.' They forced me to change my password. I did so. They then again blocked my ability to send emails. I have now changed my password several times with no luck in sending emails. It's a shame because I have had my AOL account for ~30 years. Looks like it is time to say goodbye.
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY is most of my mail going directly to the deleted file ??
why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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"Mange folders" is not working
Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Deleting Emails
We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail
I send a mail this afternoon. I know I did because she responded. I want some info from that mail and look at SENT MAIL. It's not there. :(
I delete a few things. I know I did because they're not there any more. Go to RECENTLY DELETED and they are not there. :(
I'm losing important info because of AOL GOLD.
Dump it or fix it.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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cannot send messages
I cannot send emails to yahoo accounts or to some business account email address.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Email problems with AOL gold!
I open the email tab but no email appears any more. Also when in email we must click each message to delete. Takes long time, unlike old AOL that allowed you to highlight many emails at once and delete. AOL gold not worth paying for, bring back the old. This is like many other software upgrades from many sources. Upgrades are usually worse!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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I have been using group email for my classes for years and now it seems you are not allowing me to do that!!
you are preventing me from using my group emails that I have done for years to send info on my classes, this is a private group of people who want to be in it.
And often, my addresses seem to disappear!! this sucksLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail Signatures
When I go to mail settings to create a signature, the space will not allow anything to be typed in, Just one more thing with GOLD that doesn't work!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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switching screen names
Unable to switch screen names without system freezing. What's with that? anyone know what's going on?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The Search Emails function is not working
Search mail function is not working
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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