AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
201 results found
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Suspicious activity keeps blocking my emails
AOL keeps blocking my attempt to send emails as 'suspicious.' They forced me to change my password. I did so. They then again blocked my ability to send emails. I have now changed my password several times with no luck in sending emails. It's a shame because I have had my AOL account for ~30 years. Looks like it is time to say goodbye.
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.
Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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font
There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY is most of my mail going directly to the deleted file ??
why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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"Mange folders" is not working
Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Mail
I send a mail this afternoon. I know I did because she responded. I want some info from that mail and look at SENT MAIL. It's not there. :(
I delete a few things. I know I did because they're not there any more. Go to RECENTLY DELETED and they are not there. :(
I'm losing important info because of AOL GOLD.
Dump it or fix it.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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blocked email
I have been having work emails forwarded to AOL. Recently they are being blocked with message "users mailbox is quarenteened" meaning AOL rejected it. Would be coming from Microsoft Outlook mail account. Then it is followed by PAGES of gobblegook then the message is at the bottom (the one it said was blocked)
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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cannot send messages
I cannot send emails to yahoo accounts or to some business account email address.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Email problems with AOL gold!
I open the email tab but no email appears any more. Also when in email we must click each message to delete. Takes long time, unlike old AOL that allowed you to highlight many emails at once and delete. AOL gold not worth paying for, bring back the old. This is like many other software upgrades from many sources. Upgrades are usually worse!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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I have been using group email for my classes for years and now it seems you are not allowing me to do that!!
you are preventing me from using my group emails that I have done for years to send info on my classes, this is a private group of people who want to be in it.
And often, my addresses seem to disappear!! this sucksLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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switching screen names
Unable to switch screen names without system freezing. What's with that? anyone know what's going on?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The Search Emails function is not working
Search mail function is not working
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I keep checking but none of my missing emails have come through...
Is there someone out there playing God with emails? Why is only junk getting through, thankfully not all that much as compared to normal, but where's my PayPal confirmations? Where's the pics from my sons' graduation? Where's my support tickets? Where's the response from several of the agencies I've contacted? Who decides what emails I can receive, because it certainly seems like someone is doing something to stop these things...
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL is again not working!
I sent several messages from a device to my email and two hours later thet still are not delivered! AOL is really sucking!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Maybe have some basic help for those of us who like AOL and have been customers for over 25 years who can't afford your premium service?j
On Tuesday, 8/23, I discovered I was hacked. I changed my password, it was accepted by AOL, and I also changed it on my iPhone. Changed the settings as requested by AOL too. Still, even after reporting this as a "bug" THREE TIMES, I haven't gotten ANY new mail since then! Can someone PLEASE let me know how to get my mail?!?!?
Thank you very much.If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016
I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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report bug
drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..
in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes
Can you check on that
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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