AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. We're glad you're here

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  2. "Mange folders" is not working

    Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

  3. Deleting Emails

    We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...

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    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. ADRESS BOOK

    WHAT IN THE **** DID U DO WITH MY ADDRESS BOOK ?????? R U ALL NUTS AGAIN ???????????????????????

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    Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. Mail jumble

    Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.

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  6. Over 50 people reported they cannot put their signature at end of E Mails!

    How do you get AOL GOLD to PRINT your signature at bottom of E Mails? I have a "saved signature" and did all the right steps, but HOW do you get that signature to print out on the E Mails. Many people have written in on this...that AOL Gold is lacking the ability to do this!
    HOW DO YOU DO IT ???

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  7. Why

    Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.

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    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.

  8. AOL Gold May 2019 crashes every 5 minutes

    AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.

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  9. imbeded pictures

    pictures inserted don't always come through when I get an email from friends. If i go to another browser and aol.com they come through fine. What'sup after I know my settings are right I checked and double checked. This needs to be fixed soon or I'll have to get rid of AOL after all these years. It's always screwed up when they make these big changes like this. They should cross their t"s and dot their i's before they do these updates.

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  10. Can't view pictures my sent pictures.

    I can send Emails with pictures to friends and they get them fine, however when I open them the writing is fine but the pictures are tiny icons that won't open. This is brand new. What happened?

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  11. Double Emails

    Every time I write an email, one blank email is behind when I send it... Fix this, is been like that for long time.

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  12. save image as in email not working

    "Save image as" in email not working

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  13. All my email folders have just disappeared- years of business and personal records- I need them recovered! How on earth can this happen?

    Explain why folders can just disappear AND how you contact AOL to recover them- critical to my business!

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. App Usage

    I am very disappointed in your desk top Gold to say the least. Ever since I started with it years ago, my computer will periodically freeze up and I need to restart it – even with a brand new computer I truly have to restart my computer at least 12 – 15 times per day. I use this for work purposes and find that the storage on AOL gold is most inadequate and probably should be marketed to those only using it for family & friends - I run a business using it. I cannot get files I stored on…

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  15. Not getting mail from a newsletter I belong to

    I have been getting mail from a newsletter I have subscribed to for years and now for some reason i'm not getting it. It is two different post they send to me one daily and one on Fridays. I want to know WHY!!!!!!

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  16. AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL emai

    AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access…

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  17. bad (or glitch in) update in past 2 days?

    About 1,000 of my "NEW" emails disappeared over the past day or two. It seems as if they, somehow, were moved to my "OLD MAIL" folder, but not by me. btw, it does look like there is a time cutoff going back about 2 years or thereabouts on these moves. I'm mentioning it in case someone else has this issue or in the event you want to share it with whoever does your software updates. I have a hunch someone messed up some code somewhere along the line with a recent update. There is no other explanation I can think…

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  18. where's my downloads? sent to email from internet?

    downloaded pgs from internet into mail and opened to find little squares and no pages!! CANNOT OPEN LITTLE SQUARES!!

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  19. MAILBOX COUNT DOES NOT MATCH THE NUMBER OF MAIL ITEMS I HAVE NEW?

    COUNT OVER MY MAILBOX SHOULD MATCH WHAT MAIL I HAVE IN NEW MAIL. IT DOES NOT! I HAVE 10 ITEMS IN MY NEW MAIL and MAILBOX SHOWS "67" ???? JOHN H

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  20. Non-specific error message each time I forward

    I get a non-specific error message each time I forward a message to my local contacts list. Worked perfectly for years until recently.

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