AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
209 results found
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I keep checking but none of my missing emails have come through...
Is there someone out there playing God with emails? Why is only junk getting through, thankfully not all that much as compared to normal, but where's my PayPal confirmations? Where's the pics from my sons' graduation? Where's my support tickets? Where's the response from several of the agencies I've contacted? Who decides what emails I can receive, because it certainly seems like someone is doing something to stop these things...
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The new "view" folder in mail is awful - how can I get rid of it?
AOL has added a new "view" FOLDER to the mail folders - I don't want it, don't use it - how can I get rid of it?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please give us a call at 1-800-827-6364 and one of our technician will assist.
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dragging sent emails to 'My Mail Folders" ????
on the email home page:
For the past week or so.....I can no longer drag Sent Files to 'My Mail Folder" Please correctIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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mail updates
I just talked to tech support to untangle a problem with email i had put on my block list a couple of addresses by mistake and wanted to unblock those addresses tech support walked me though it and had to use another browser to unblock because AOL is in the process of updating their software to make things easier why not update everything all at once? is should be when i need to untangle a mess i could untangle it through AOL and not going the round about way that i didn't know of Norman Kivari member since 1995
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL is again not working!
I sent several messages from a device to my email and two hours later thet still are not delivered! AOL is really sucking!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Maybe have some basic help for those of us who like AOL and have been customers for over 25 years who can't afford your premium service?j
On Tuesday, 8/23, I discovered I was hacked. I changed my password, it was accepted by AOL, and I also changed it on my iPhone. Changed the settings as requested by AOL too. Still, even after reporting this as a "bug" THREE TIMES, I haven't gotten ANY new mail since then! Can someone PLEASE let me know how to get my mail?!?!?
Thank you very much.If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016
I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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report bug
drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..
in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes
Can you check on that
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old
If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Cancel my aol mail account
I have been hacked on my e mail account I need to cancel accou
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore
The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Big Graphic change in Email
As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
can't you return the way we showed our graphics just a week ago??If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed
when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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my inbox isn't working
my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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every time I send a email it creates a draft
Every time I send out a email, it creates a draft, saying no sender, no subject
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Marking an email "UNREAD" does not restore BOLD black.
It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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