AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
204 results found
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in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..
in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes
Can you check on that
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old
If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Cancel my aol mail account
I have been hacked on my e mail account I need to cancel accou
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore
The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Big Graphic change in Email
As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
can't you return the way we showed our graphics just a week ago??If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed
when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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my inbox isn't working
my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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every time I send a email it creates a draft
Every time I send out a email, it creates a draft, saying no sender, no subject
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Mail and mailbox slow to load
Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.
The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
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Marking an email "UNREAD" does not restore BOLD black.
It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Deleting Emails
We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail jumble
Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why
Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.
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AOL Gold May 2019 crashes every 5 minutes
AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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imbeded pictures
pictures inserted don't always come through when I get an email from friends. If i go to another browser and aol.com they come through fine. What'sup after I know my settings are right I checked and double checked. This needs to be fixed soon or I'll have to get rid of AOL after all these years. It's always screwed up when they make these big changes like this. They should cross their t"s and dot their i's before they do these updates.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Can't view pictures my sent pictures.
I can send Emails with pictures to friends and they get them fine, however when I open them the writing is fine but the pictures are tiny icons that won't open. This is brand new. What happened?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Double Emails
Every time I write an email, one blank email is behind when I send it... Fix this, is been like that for long time.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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save image as in email not working
"Save image as" in email not working
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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