AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
216 results found
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Marking an email "UNREAD" does not restore BOLD black.
It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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fix the mail
fix the mail so I don't have to keep deleting the mail.I just here and deleted mail that I had permanently deleted a month ago. This happens all the time I can delete mail and days later the same mail is back up again.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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can't update emails past 6/7/19 in aol gold desktop
can't update emails past 6/7/19 in aol desktop
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Mail jumble
Every so often my New mail gets all jumbled showing stuff from 2014, '15, etc. in no particular order. New mail is buried somewhere. The only way to restore it is to restart the computer.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why
Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.
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My AOL email has stopped coming in to my Inbox. Why?
My AOL email has stopped coming in to my Inbox. Why?
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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AOL Gold May 2019 crashes every 5 minutes
AOL Gold 11.0.2285 in Windows 7 now (since May 2019) crashes every 5 minutes trying to read mail.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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imbeded pictures
pictures inserted don't always come through when I get an email from friends. If i go to another browser and aol.com they come through fine. What'sup after I know my settings are right I checked and double checked. This needs to be fixed soon or I'll have to get rid of AOL after all these years. It's always screwed up when they make these big changes like this. They should cross their t"s and dot their i's before they do these updates.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Can't view pictures my sent pictures.
I can send Emails with pictures to friends and they get them fine, however when I open them the writing is fine but the pictures are tiny icons that won't open. This is brand new. What happened?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Double Emails
Every time I write an email, one blank email is behind when I send it... Fix this, is been like that for long time.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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save image as in email not working
"Save image as" in email not working
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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All my email folders have just disappeared- years of business and personal records- I need them recovered! How on earth can this happen?
Explain why folders can just disappear AND how you contact AOL to recover them- critical to my business!
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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App Usage
I am very disappointed in your desk top Gold to say the least. Ever since I started with it years ago, my computer will periodically freeze up and I need to restart it – even with a brand new computer I truly have to restart my computer at least 12 – 15 times per day. I use this for work purposes and find that the storage on AOL gold is most inadequate and probably should be marketed to those only using it for family & friends - I run a business using it. I cannot get files I stored on…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Not getting mail from a newsletter I belong to
I have been getting mail from a newsletter I have subscribed to for years and now for some reason i'm not getting it. It is two different post they send to me one daily and one on Fridays. I want to know WHY!!!!!!
Let me put you in touch with one of our Technical Support Agents to look more into your issue. Please call at 1-888-265-3733.
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AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL emai
AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access…
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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bad (or glitch in) update in past 2 days?
About 1,000 of my "NEW" emails disappeared over the past day or two. It seems as if they, somehow, were moved to my "OLD MAIL" folder, but not by me. btw, it does look like there is a time cutoff going back about 2 years or thereabouts on these moves. I'm mentioning it in case someone else has this issue or in the event you want to share it with whoever does your software updates. I have a hunch someone messed up some code somewhere along the line with a recent update. There is no other explanation I can think…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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where's my downloads? sent to email from internet?
downloaded pgs from internet into mail and opened to find little squares and no pages!! CANNOT OPEN LITTLE SQUARES!!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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MAILBOX COUNT DOES NOT MATCH THE NUMBER OF MAIL ITEMS I HAVE NEW?
COUNT OVER MY MAILBOX SHOULD MATCH WHAT MAIL I HAVE IN NEW MAIL. IT DOES NOT! I HAVE 10 ITEMS IN MY NEW MAIL and MAILBOX SHOWS "67" ???? JOHN H
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Non-specific error message each time I forward
I get a non-specific error message each time I forward a message to my local contacts list. Worked perfectly for years until recently.
I’d like to have one of our Technical Support agents investigate this error. Please call our AOL Desktop Gold team at 1-888-265-3733.
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