AOL Desktop Gold


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  1. STOP SCREWING around with email.

    Yesterday I tried to send an email, and al that happened is AOL closed. When it reopened the email was still there. TODAY, I tried to send an email (thinking that you fixed it), it just sat there and made AOL FREEZE.
    WTF people, can't you do anything right??? Fix the email situation permanently and stop screwing around with it.
    I believe that, whoever is screwing up the email system "SHOULD BE FIRED"!

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    I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  2. Listen to your customers

    AOL has to start listening to its customers--or leave the business. If they don't, their customers will leave it anyway. Technicians are just running hog wild--introducing new networks, making changes in existing ones without taking into consideration whether their customers want them or if it will harm their customers. Case in point: why upgrade your network and remove security filters (i.e. restricting mail to people I know). Now, all spam enters my inbox--and anything reported as spam cannot be retrieved if inadvertently deleted. This is just crazy. I've never, ever seen a company like this one. Never!

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  3. Please bring back the copy and paste ability in the address boxes

    Copying and pasting addresses in the address boxes. Also please allow for editing. It is ridiculous to ave to erase an entire address since the ability to edit is no longer in existence.

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    This issue should be fixed. If you still have problems please reach out to our technical support agents by calling 1-888-265-3733.

  4. EMAIL ADDRESSES AND GROUPS - WHERE DID THEY GO & WHY??????

    SOMEHOW OR ANOTHER, SOMEONE DECIDED THAT GETTING RID OF SOME OF MY EMAIL ADDRESSES & GROUPS WAS A GOOD IDEA - WRONG IN SO MANY WAYS. i WANT MY EMAIL ADDRESSES AND GROUPS THAT WERE SO RUDELY DELETED BACK IN MY MAIL.... THANKS, TOM

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  5. "Block mail containing specific words and phrases" doesn't seem to be an option

    In several other posts re "Spam," you suggest:

    "We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold, please follow these steps:

    1. Click “Mail” at the top left.
    2. Select “Block Unwanted Mail” from the drop-down menu.
    3. Check the “Block mail containing specific words and phrases” option.
    4. Add postmaster-relay the in the box below.
    5. Click Save at the bottom."

    The problem is--"Block mail containing specific words and phrases" doesn't appear to be an option anymore! Where did it go?

    I am using AOL Desktop Gold Revision 11.0.2007.…

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  6. Unable to Open a .png file attachment

    I was sent 2 emails with attachment of .png. file and I was not able to open or read the attachments or files even with Icy remote sharing my computer.

    Please fix this problem for me!

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  7. Email links

    When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  8. not recieving e mails

    Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. Mail not sent because of an error? Happens all the time. Never happened with v 98.2

    Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone

  10. AOL GOLD is not giving the correct emails for each of my addresses.

    AOL GOLD is not giving the correct emails for each of my addresses.

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  11. Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown

    In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  14. mail settings

    I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?

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    We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.

  15. Reminders not being sent

    Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
    Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.

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  16. change from former formatting

    All of my incoming, old and sent mail have a "star" before the listing....why?

    Secondly, all of a sudden, my opened emails do not fit on the screen and I have to scroll,.... why????

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  17. Suspicious activity keeps blocking my emails

    AOL keeps blocking my attempt to send emails as 'suspicious.' They forced me to change my password. I did so. They then again blocked my ability to send emails. I have now changed my password several times with no luck in sending emails. It's a shame because I have had my AOL account for ~30 years. Looks like it is time to say goodbye.

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  19. Red number on aol desktop gold email

    I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.

    Looks like a bug in the aol desktop gold software.

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  20. AOL DESKTOP GOLD SETTINGS

    I TYPE A MESSAGE ON WORD SINGLE SPACED.
    I COPY AND PASTE TO AOL EMAIL.
    AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
    IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAIL

    I TYPE AOL EMAILS SINGLE SPACED.
    AFTER THEY ARE SENT,
    THE EMAILS RECEIVED ARE DOUBLE SPACED.
    PLEASE FIND A WAY TO CORRECT THIS.
    I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
    THANKS
    mspain0626@aol.com

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