AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
201 results found
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Not getting mail from a newsletter I belong to
I have been getting mail from a newsletter I have subscribed to for years and now for some reason i'm not getting it. It is two different post they send to me one daily and one on Fridays. I want to know WHY!!!!!!
Let me put you in touch with one of our Technical Support Agents to look more into your issue. Please call at 1-888-265-3733.
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AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL emai
AOL has attached my AOL account to my Yahoo Account but when I try to respond to a financial thing from my Yahoo Portfolio I get my AOL email as the sending form with.. This I don't want because I use separate account so when the spam gets too great on my retail account name I just don't use (or close that particular) that particular account. I don't want to mess up this AOL account as this is my friends and neighbor account. I think the answer to this is to make an icon on my desk top to access…
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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bad (or glitch in) update in past 2 days?
About 1,000 of my "NEW" emails disappeared over the past day or two. It seems as if they, somehow, were moved to my "OLD MAIL" folder, but not by me. btw, it does look like there is a time cutoff going back about 2 years or thereabouts on these moves. I'm mentioning it in case someone else has this issue or in the event you want to share it with whoever does your software updates. I have a hunch someone messed up some code somewhere along the line with a recent update. There is no other explanation I can think…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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where's my downloads? sent to email from internet?
downloaded pgs from internet into mail and opened to find little squares and no pages!! CANNOT OPEN LITTLE SQUARES!!
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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MAILBOX COUNT DOES NOT MATCH THE NUMBER OF MAIL ITEMS I HAVE NEW?
COUNT OVER MY MAILBOX SHOULD MATCH WHAT MAIL I HAVE IN NEW MAIL. IT DOES NOT! I HAVE 10 ITEMS IN MY NEW MAIL and MAILBOX SHOWS "67" ???? JOHN H
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Non-specific error message each time I forward
I get a non-specific error message each time I forward a message to my local contacts list. Worked perfectly for years until recently.
I’d like to have one of our Technical Support agents investigate this error. Please call our AOL Desktop Gold team at 1-888-265-3733.
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STOP SCREWING around with email.
Yesterday I tried to send an email, and al that happened is AOL closed. When it reopened the email was still there. TODAY, I tried to send an email (thinking that you fixed it), it just sat there and made AOL FREEZE.
WTF people, can't you do anything right??? Fix the email situation permanently and stop screwing around with it.
I believe that, whoever is screwing up the email system "SHOULD BE FIRED"!I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Listen to your customers
AOL has to start listening to its customers--or leave the business. If they don't, their customers will leave it anyway. Technicians are just running hog wild--introducing new networks, making changes in existing ones without taking into consideration whether their customers want them or if it will harm their customers. Case in point: why upgrade your network and remove security filters (i.e. restricting mail to people I know). Now, all spam enters my inbox--and anything reported as spam cannot be retrieved if inadvertently deleted. This is just crazy. I've never, ever seen a company like this one. Never!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Please bring back the copy and paste ability in the address boxes
Copying and pasting addresses in the address boxes. Also please allow for editing. It is ridiculous to ave to erase an entire address since the ability to edit is no longer in existence.
This issue should be fixed. If you still have problems please reach out to our technical support agents by calling 1-888-265-3733.
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EMAIL ADDRESSES AND GROUPS - WHERE DID THEY GO & WHY??????
SOMEHOW OR ANOTHER, SOMEONE DECIDED THAT GETTING RID OF SOME OF MY EMAIL ADDRESSES & GROUPS WAS A GOOD IDEA - WRONG IN SO MANY WAYS. i WANT MY EMAIL ADDRESSES AND GROUPS THAT WERE SO RUDELY DELETED BACK IN MY MAIL.... THANKS, TOM
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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"Block mail containing specific words and phrases" doesn't seem to be an option
In several other posts re "Spam," you suggest:
"We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold, please follow these steps:
- Click “Mail” at the top left.
- Select “Block Unwanted Mail” from the drop-down menu.
- Check the “Block mail containing specific words and phrases” option.
- Add postmaster-relay the in the box below.
- Click Save at the bottom."
The problem is--"Block mail containing specific words and phrases" doesn't appear to be an option anymore! Where did it go?
I am using AOL Desktop Gold Revision 11.0.2007.…
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Unable to Open a .png file attachment
I was sent 2 emails with attachment of .png. file and I was not able to open or read the attachments or files even with Icy remote sharing my computer.
Please fix this problem for me!I would like to have an expert technician investigate this. Please call us at 1-888-265-3733.
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Email links
When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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not recieving e mails
Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail not sent because of an error? Happens all the time. Never happened with v 98.2
Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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AOL GOLD is not giving the correct emails for each of my addresses.
AOL GOLD is not giving the correct emails for each of my addresses.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown
In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer
Stop hackers before they can get into AOL while I'm in here.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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I have not received any new email in over a day, is there something wrong with my account? *****@aol.com
Help me get my mail. Thanks, Dan
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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mail settings
I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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