AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
354 results found
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the 3 icons of (delete) (mark as read) (spam) are being clicked by mistake
I would like that feature to be eliminated!
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Mailbox won't display *new* mail
Why do I even have a "new" mail folder on AOL Desktop Gold, if I can't view only new mail when I open my inbox? If this is a new FEATURE, I don't like it! I'm paying for this service, and expect it to work at least as well as the mobile app!!
note: before you suggest I refresh, open/close/exit and reload AOL, been there, done that! -
When I save multiple messages on AOL Desktop Gold, I receive a confirmation. However, when I save only a single message, I do not receive a
When I save multiple emails from AOL Desktop Gold into a folder on AOL, I receive a small confirmation message from AOL. However, if I save only a single email, I do not receive that small confirmation. Can you kindly fix this? The confirmation is very helpful because if I accidentally save a message into the wrong folder, the confirmation alerts me to my error. If a mistake is made and I have no confirmation, I'll never find the message again. Thank you for considering this.
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Is there a way to consolidate similar mail folders as subfolders inside other folders. Better organization. Like Outlook.
It seems like there should be an ability to consolidate similar mail folders as sub-folders inside main folders. This will allow for a more efficient organization with respect to the mail folders. For example, If i have a College Folder, I should be able to create sub-folders like 2019, 2020, and then break those down to something like History 101, Math 120, etc.... This would be similar to what MS Outlook allows you to do.
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put the mail back like it was
take the time off the mail and put it back like it was and quit screwing everything up
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Get rid of ALL Advertising on the Email pages - reading - writing - and downloading!
Get rid of ALL Advertising on the Email sidebars - when reading - writing - and downloading information! It is not only annoying; it is harmful - medically to anyone with seizures, epilepsy, or Migraines! First, it was the Target ads; now, it is the Progressive/Geico insurance ads and Money-making scams that not only pop up Once - they Continue to pop up repeatedly over and over again - EVEN when you have said the ad is not of interest; inappropriate; or seen too many times!
I have opted out. I have complained to the FCC. I have a medical…
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DELETING
Restore instant delete, Suddenly, you now have to confirm each and every delete. Total waste of time and really aggravating, especially if you have a number of items you want to delete. It's also unnecessary as if you delete something accidentally, you just go to 'recently deleted' and 'restore'.
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Spam
Mail in SPAM are not bring deleted in other emails...Why?
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Rapid flashing AOL ads and law suits
I've got three emails open and my desktop email window. There are four, rapidly flashing ads driving me nuts and making me sick to my stomach, so that I can't work. Maybe you, AOL, don't care about that, but are you aware that, for someone with epilepsy, that type of rapid, flashing movement can cause a seizure? And perhaps a law suit? Do you actually believe that those ads sell anything? Maybe people click on them just to try to stop the movement, but if I could stop them long enough to read whose ads they are -- or when…
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I have been on AOL since the early 1990's and have had little to no problems until AOL DESKTOP Gold! It is horrible & I may leave AOL!!!
AOL GOLD is horrible?? May leave AOL, been a member since early 1990's. Only started having problems since GOLD came out. It ******!!
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blue highlight is too dark to read email title
blue highlight is too dark to read email title in list of email titles
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Changes in handling emails
I am very disappointed in the new way that new mail is handled. When I open mail it no longer gets a red check but immediately goes to old mail or disappears completely before I can even read it. I was told that this is due to recent updates of AOL Gold Desktop & can not be changed.
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Spanish spell check need to be added to AOL mail.
Please add other languages to spell check mail options.
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VIEWS FOLDER
PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.
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HOT Fixed! - in some cases ad covers list of mails Still covering emails
Still covering emails
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AOL's email ***** up
Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.
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The updated revision of AOL has some terrible changes
When responding to an email the FONT is NOT CLEAR like before ...
It is NOT the FONT that I choose to reply....
The Tech stated that it was changed by the UPDATE ....
This is NOT satisfactory and needs to be reversed to a clearer FONT.In addition .... when deleting an email the response is another windows asking if I want to delete the the email ..... THIS IS REDUNDANT .....
The tech stated this was changed with the updated version ....
PLEASE REVERSE THE CHANGES .....DO NOT LIKE THE CHANGES BECAUSE IT TAKE EXTRA CLICKS AND WASTING…
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AOL's Algorithm is Still Highly Inadequate
I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !
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Double Line Spacing
When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!
This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors.
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