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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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332 results found

  1. AOL problem today

    No matter what i do AOL says they are having problem with this activity. All day so far.

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  2. Can not delete own email folders build in `"Saved on my PC" ....!!!! Your request could not be understand by Server Code : EC-4001

    Can not delete own email folders build in `"Saved on my PC" ....!!!!

    Get the following message :

    Your request could not be understand by Server Code : EC-4001
    or
    EC-4002

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  3. Yellow bar

    I still don't like the yellow highlight, but it is much less annoying now that it does not shift everything because it was larger vertically. But there still is one exception - when the yellow highlight overlaps the blue (selected) highlight, the size changes and this is visually annoying and distracting. Simple fix get rid of the yellow bar altogether, but otherwise fix the size issue when on the selected (blue) line.

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  4. aol failing again mail slow to work or open or send

    aol mail is slow to open slow to send aol is more interested in censor ship then fixing their platform

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  5. We're glad you're here

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  6. Other Mail

    mail providers not recognize my email address as valid to send mail to me?

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  7. Bring back the Auto BCC for emails you deleted from this latest version.

    Bring back the Auto BCC for emails settings. You deleted from this latest version.

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  8. email in aol desktop gold

    I like the latest build of aol desktop gold. A lot of fixes in place. The software is a lot more better than before. AOL doesn't seem to crash as much

    A big thank you to the IT department.

    However, I know that there is still work to be done and I'm sure that aol desktop gold still needs work.

    The email is still not quite as smooth as it could be. I have both a gmail and yahoo email account and both of those email accounts are very smooth when switching from new to old to sent email.

    For…

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  9. **@aol.com

    On desktop Go;d up and down scroll bar should be on left side of page as writing is from left to right and would certainly help left handers or maybe put it on both sides and keep everybody Happy

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  10. email address book

    You used to list email addresses by alphabetical name and now you list them chronologically. That makes an address hard to find!

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  11. Didn't find what I looked for

    AOL desktop gold update feature is stupid and unnecessary; I should be able to opt out.

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  12. Automatically insert a space after inserting an emoji or pasting in a hyperlink.

    Hitting the spacebar doesn't work to add a space. It is annoying and frustrating to find AoL adding text to the hyperlink or having to type text after an emoji in order to go back and add a space before the text.

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  13. Stop emptying Spam Address Folder every few days, let it fill up to it's max 1st.

    I follow the Desktop Gold instructions to the letter regards blocking SPAM by listing the SPAM Addresses into the "Blocked Mail Folder". Yet AOL keeps cleaning the folder every few days and I have to start all over again, with same SPAM addresses. And AOL is charging me for this stupidity...

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  14. Why did you remove the ability to see the photos in a sent message?

    Before your update, the emails stored in the Sent folder had their photos that were embedded in the correct spot. Now they are just squares. Why the change? I am often asked to send another copy of a sent message with the photos and now it is much more difficult to do.

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  15. Any chance we'll get back the ability to hit Ctrl and Enter and have it Send our emails?

    AOL used to allow us to use our keyboard to Send an email by simply holding down the Ctrl key and hitting the Enter key.

    Any chance they can add that back again. It should be a very simple macro command.

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  16. Mail Returned

    I NOW Use A Different Company For Tech Support BECAUSE AOL Help Kept Sending Me To Them Anyway......So I Cancelled AOL.. WTF,...
    (W-ednsday T-hursday F-riday) .....If AOL Can't Do It & They Forward Us To Another Service Why Should We Pay For BOTH?.... I Also Dumped My Paying Account Of 18 Years & Now Use The FREE AOL... I've Watched It Go from "Bad To Horrible" & I PAY For IT?

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  17. We're glad you're here

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  18. SPOOF Email

    Getting spoof emails saying it's from my email address to my email address about an AOL Calendar reminder that is not showing on my AOL calendar (calendar.aol.com) It started happening last 2019. Collected more than 9000 about this in my specific folder Tried to create a filter so that all emails from this sender will go directly to my specific folder but now i am getting them on the inbox.
    I also see emails from the Sent folder which iI did not send. It shows that I sent out emails from Me to Me.
    Every time I click the link…

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  19. I am very upset that the feature under send email has been removed. You cannot select same on my pc now. That featur need to save on my PC

    I am very upset that the feature under send email has been removed. You cannot select save on my pc. This feature has been removed. I have been using AOL and this feature for over 30 years and this is a big inconvenience. This feature needs to be restored. Thanks

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  20. Get rid of the (3) icons to the right of each email. Especially the trash one. I keep accidently deleting my emails, and can't retrieve them

    Get rid of the (3) icons to the right of each email. Especially the trash one. I keep accidently deleting my emails, and can't retrieve them

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