Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

358 results found

  1. Double Line Spacing

    When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →

    This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors. 

  2. You have a section where you can block emails and sites but you don't have one where you can allow sites.

    You have a section where you can block emails and sites but you don't have one where you can put the "Good" sites you don't ever want to go to SPAM. Other browsers have that. AOL does not. Any chance we can get it?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
  3. RE: GOLD AOL Why in the world would I have 50 emails in the "New" category and 428 emails in the "Inbox" category???

    If I have 50 emails in the "New" category and 428 emails in the "Inbox" category what is the point. The "Inbox" has not only the "New" but it also has items I have deleted. If I deleted items, I would think those should be in the "Deleted" area...not in a unnecessary category titled "Inbox". Get ride of Inbox and just have New, Deleted, Spam, etc. The "Inbox" is not necessary if there is New and Deleted.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
  4. When expanding a folder, the pfc goes to the top.

    In previous versions of AOL Desktop and AOL GOLD, when expanding a folder that has a sub-folder, it would stay at that location. Now it goes to the top and one has to scroll back down to select the sub-folder. This needs to change

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  5. Forwarding emails to yourself Strips Link Functionality:

    Don't know if anyone else is experiencing this, but when forwarding a "your item has been shipped" email from Amazon, AOL strips the link functionality from the orange "Track Package" button in the body of the email. Very annoying, can this be fixed please?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  6. AOLdesktop gold

    log in, aol upon pressing read logs off

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  7. AOL problem today

    No matter what i do AOL says they are having problem with this activity. All day so far.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Mail  ·  Admin →
  8. Can not delete own email folders build in `"Saved on my PC" ....!!!! Your request could not be understand by Server Code : EC-4001

    Can not delete own email folders build in `"Saved on my PC" ....!!!!

    Get the following message :

    Your request could not be understand by Server Code : EC-4001
    or
    EC-4002

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
  9. Yellow bar

    I still don't like the yellow highlight, but it is much less annoying now that it does not shift everything because it was larger vertically. But there still is one exception - when the yellow highlight overlaps the blue (selected) highlight, the size changes and this is visually annoying and distracting. Simple fix get rid of the yellow bar altogether, but otherwise fix the size issue when on the selected (blue) line.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  10. aol failing again mail slow to work or open or send

    aol mail is slow to open slow to send aol is more interested in censor ship then fixing their platform

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  11. Sent email delivery

    Please add the ability to see if an email that I sent to someone was received by that person and opened.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  12. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  13. Other Mail

    mail providers not recognize my email address as valid to send mail to me?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  14. Bring back the Auto BCC for emails you deleted from this latest version.

    Bring back the Auto BCC for emails settings. You deleted from this latest version.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  15. email in aol desktop gold

    I like the latest build of aol desktop gold. A lot of fixes in place. The software is a lot more better than before. AOL doesn't seem to crash as much

    A big thank you to the IT department.

    However, I know that there is still work to be done and I'm sure that aol desktop gold still needs work.

    The email is still not quite as smooth as it could be. I have both a gmail and yahoo email account and both of those email accounts are very smooth when switching from new to old to sent email.

    For…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  16. **@aol.com

    On desktop Go;d up and down scroll bar should be on left side of page as writing is from left to right and would certainly help left handers or maybe put it on both sides and keep everybody Happy

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  17. email address book

    You used to list email addresses by alphabetical name and now you list them chronologically. That makes an address hard to find!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  18. Didn't find what I looked for

    AOL desktop gold update feature is stupid and unnecessary; I should be able to opt out.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  19. Automatically insert a space after inserting an emoji or pasting in a hyperlink.

    Hitting the spacebar doesn't work to add a space. It is annoying and frustrating to find AoL adding text to the hyperlink or having to type text after an emoji in order to go back and add a space before the text.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
  20. Stop emptying Spam Address Folder every few days, let it fill up to it's max 1st.

    I follow the Desktop Gold instructions to the letter regards blocking SPAM by listing the SPAM Addresses into the "Blocked Mail Folder". Yet AOL keeps cleaning the folder every few days and I have to start all over again, with same SPAM addresses. And AOL is charging me for this stupidity...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base