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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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61 results found

  1. We're glad you're here

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    1 comment  ·  Browser  ·  Admin →
  2. have to go to google chrome to open up things

    FCS you guys! I can't even get to my bank acct most of the time thru AOL since you turned it "Gold" more like tarnished than gold/: More and more I have to open up google chrome to open things up
    don't know what the **** you ppl did...but fix it. Paying for this sub-service is getting old

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    0 comments  ·  Browser  ·  Admin →
  3. Folks

    Folks - I have complained to you about Desktop Gold since the day I "upgraded" to it. Multiple times. And every single time I've pointed out very specific issues, problems, with Desktop Gold. So have THOUSANDS of others. Yet you do absolutely nothing. How many times do people have to tell you that 9.8.2 was FAR superior to Desktop Gold before you get it? And you often answer, on this page, that the newest Desktop Gold update has the problem fixed...

    Oh really? Well, I have the latest Desktop Gold upgrade (Revision 11.0.2084), and the service is the worst I've…

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    0 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  4. Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

    Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

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    0 comments  ·  Browser  ·  Admin →
  5. in-bedded programs in GOLD

    The USPS will send you an email of mail you are to receive that day if you sign up for that service. In the email is scanned pictures of each letter. Those scanned pictured are not displayed when using AOL Gold. They are displayed in Chrome etc. Can this be fixed???

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    0 comments  ·  Browser  ·  Admin →
  6. Page back button does not work

    The page back button does not work. When I click on it to go back to the previous page nothing happens. Just another error made by the program developers!

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    0 comments  ·  Browser  ·  Admin →

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  7. Your ISP taking too long to open up or not opening at all is becoming a safety issue.

    Your ISP last night would not open, which had been a previous problem that I thought had gone away. So I went up to dinner and came back down and it still hadn't open. This morning I had to send my doctor a message and AOL would still not open. This is becoming a safety issue that I believe your CEO is ignoring with Windows 10.

    AOL has become like our electric company, it is no longer an option when you need it to get to the link to contact your doctor's online service.

    So I did the drill again,…

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    0 comments  ·  Browser  ·  Admin →
  8. I sure wish you would hurry up with that update so I would stop getting kicked off line

    I sure wish you would hurry up with that update so I would stop getting kicked off line. I tried the manual upgrade as you suggested. No dice there.

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    0 comments  ·  Browser  ·  Admin →
  9. I'm right there with the rest getting kicked off line regularly

    I'm right there with the rest getting kicked off line regularly

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    0 comments  ·  Browser  ·  Admin →
  10. How can you improve AOL Gold? Hard to believe you really care.

    When I type something in the browser and want to copy and paste it somewhere else, I have no option to copy. Why is that? Why would you eliminate that option?

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    0 comments  ·  Browser  ·  Admin →
  11. Aol Gold Disappeared Off Laptop

    Aol Gold keeps disappearing off my laptop. I have reinstalled it 2 x's in the last month. Think you should know about this bug!

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    8 comments  ·  Browser  ·  Admin →
  12. Close button not showing in some cases/ windows. Delay when closing the screen.

    Close button not showing in some cases/ windows. Delays when closing the screen/ browser.

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    0 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  13. AOL Gold browser freezes up, locks, won't load even it's own pages

    Really? I have to close the browser, and completely reboot my computer to get this browser to work properly? While this one is busy not doing anything, using half a gb of ram, I can open AOL Shield and go to the website I can't get Gold to open. Geesh, almost 300 revisions now and it's still a pain in the .............

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    11 comments  ·  Browser  ·  Admin →
  14. saving passwords for websites

    this sequence does not work:
    Use the Browser Password Manager as a secure and easy way to manage your online passwords and credentials.

    Enable or disable the Password Manager
    1. Log in to AOL Desktop Gold.
    2. Click the Settings icon Image of the Settings icon. .
    3. Click the Browser option on the left-side of the window.
    4. Click the Passwords tab.
    5. Select 'Offer to save passwords I enter on the web'.
    6. Exit out of the Settings window.
    Tip icon.To disable the Password Manager, follow the same steps as above but de-select the box next to 'Offer…

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    3 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. AOL issue

    I am having a recurring problem enlarging my page > bottom of page shakes & rest of AOL program freezes.

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    1 comment  ·  Browser  ·  Admin →
  16. downloading Zip files from websites using aol desktop gold

    i cant download zipfiles in Aol desktop gold using aol browser

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    0 comments  ·  Browser  ·  Admin →
  17. AOL Browser problems

    AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3)…

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    8 comments  ·  Browser  ·  Admin →
  18. Not closing out of Screen name, cannot move to another SN

    I called 5 tech people on Monday, got 5 different answers. I even reinstalled the browser (which has never been the answer in 25 years of using AOL, even tho that is always suggested.
    I can move from one SN to another ONLY once, but the next time I do that, it says goodbye, but the number at the Read Icon stays there and it does not allow me to close out of the SN. I have to close the browser thru Task Manager. This is very annoying as I go back and forth many times a day.

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    1 comment  ·  Browser  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  19. feedback is useless. There are many comments about how bad AOL Gold is working and nothing is ever done to fix it!

    Bring back 9.8.2 and use that as a basis for a new version of AOL. Gold does not work for me. continuously unable to sign on!

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    2 comments  ·  Browser  ·  Admin →

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. Image display

    Can you remove this new rectangular black box image from when I move my e-mails & mailbox?

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    0 comments  ·  Browser  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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