AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Browser stinks

    No idea, just make your browser more compatible with online programs, such as Shopify. Couldn't figure out why AOL kept crashing or shutting down altogether. Then I had to re-download because for some reason it disappeared from my programs, When I reopened, as an AOL browser, I tried opening Shopify and I received messages that I needed to update my Chrome browser. Huh? I wasn't in Chrome. Reading further on the Shopify error page, your browser wasn't listed as compatible.
    Oh, I could open AOL in Chrome, but the layout sucks, it shows ALL my email instead of the just…

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  2. Fill out this FCC Complaint Form against AOL.

    To ALL AOL complainers….let's stop wasting our time.

    Please fill out this form to the FCC who controls AOL and let them investigate all of our complaints and maybe get our money refunded and/or not allow them to charge/rob us until they get their product working 100%. I just sent the FCC my complaint. Won't you join me?

    https://consumercomplaints.fcc.gov/hc/en-us

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  3. Notification popup box too small for content.

    Today I logged in received a popup alert. the content box was too small that I couldn't see the content plus there were no scroll bars. I closed it using the X in the upper right corner since that is all I could do. I could see the very top of a button but unable to see any text associated to it.
    Doesn't anyone from Oath test before they release it?

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  4. stop putting executable programs on my computer without my approval.

    stop putting executable programs on my computer, without my permission or knowledge. you open it up to more hacking. I don't want your compuserve.exe program going on the net. I don't want it period.

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  5. why do we have to keep clicking

    Why do we have to keep clicking backwards to get back to article #1? Refresh used to do it instantly but you've removed that option. And no, clicking on "refresh" at the AOL logo does not do the same - it only refreshes the page you're on!

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  6. What is this? " https://********/********* " It came as a AOL POP UP. Is it from AOL or is it a phishing link?

    What is this? " https://*****/****** " It came as a AOL POP UP. Is it from AOL or is it a phishing link?

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  7. mouse button

    I was told over a year ago by your Techs, the mouse forward/backward button issues would for sure be fixed by Dec 2017 and it still has not been fixed and here we are now in mid July 2018. When will the forward/backward mouse buttons finally be working like it used to in 9.7? What is the problem? Mouse buttons work in every browser except AOL Gold. Why has this and everything else that people have complained about for over a year not been fixed yet? Can't the money we pay for monthly fees, pay for some knowledgeable Techs to…

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  8. https://www.pof.com/inbox.aspx?Pu3YrvvpckOVKo-wZToiOQ -- need help in accessing this website (plenty of fish)

    please unblock the site from being accessed in AOL Desktop Gold. i have been using this for years and suddenly it stopped working.

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  9. Your tecks can't fix the problems Gold sucks give us back 9.8.2 untill you get something that works!

    My browser says it need updating and it won't update you click on help, check for updates the it disappears. tech uninstalled and re downloaded Gold reinstalled no change. In y favorite places when I click on a link that has a secondary link blank page or get error browser needs updating, worked fie until first of this week. copy paste in Google Chrome works fine. but i would like what I paying for to work. give us back our old AOL until you get this **** Gold fixed doesn't seem like you even trying to fix it. Maybe I…

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  10. JUNE 1 FIXES

    sign on problem listed as being fixed in June update is NOT FIXED AS STATED - actually performing worse now !!!!!!!!!!!!!!! - wake up AOL - just because you repeatedly state that you have fixed problems DOES NOT make it so - now you can merge or close comments on this topic like you normally do - refusing to acknowledge you NUMEROUS problems do not make them go away !!! - this forum has produced only lip service + NO real actions at ALL !!!

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