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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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60 results found

  1. have to go to google chrome to open up things

    FCS you guys! I can't even get to my bank acct most of the time thru AOL since you turned it "Gold" more like tarnished than gold/: More and more I have to open up google chrome to open things up
    don't know what the **** you ppl did...but fix it. Paying for this sub-service is getting old

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    0 comments  ·  Browser  ·  Admin →
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  2. in-bedded programs in GOLD

    The USPS will send you an email of mail you are to receive that day if you sign up for that service. In the email is scanned pictures of each letter. Those scanned pictured are not displayed when using AOL Gold. They are displayed in Chrome etc. Can this be fixed???

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    0 comments  ·  Browser  ·  Admin →
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  3. AOL issue

    I am having a recurring problem enlarging my page > bottom of page shakes & rest of AOL program freezes.

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    1 comment  ·  Browser  ·  Admin →
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  4. Not closing out of Screen name, cannot move to another SN

    I called 5 tech people on Monday, got 5 different answers. I even reinstalled the browser (which has never been the answer in 25 years of using AOL, even tho that is always suggested.
    I can move from one SN to another ONLY once, but the next time I do that, it says goodbye, but the number at the Read Icon stays there and it does not allow me to close out of the SN. I have to close the browser thru Task Manager. This is very annoying as I go back and forth many times a day.

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    1 comment  ·  Browser  ·  Admin →
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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  5. feedback is useless. There are many comments about how bad AOL Gold is working and nothing is ever done to fix it!

    Bring back 9.8.2 and use that as a basis for a new version of AOL. Gold does not work for me. continuously unable to sign on!

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    2 comments  ·  Browser  ·  Admin →
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    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

  6. Snipping Tool in Win10

    The Snipping tool stopped working in all AOL sub windows on text and graphics after revision 11.14212 back around the first of this year.Rev 11.14616 is the current version and it won't let Snipping tool do OLE cut and paste snipping any longer.

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  7. adfgt

    i need to access some pages, and those pages cannot find my location, which i need
    please resolve the issue ASAP

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  8. drive

    When I click on a google drive link in an email, the browser can not open it, and it says the browser is out of date, even though my app is up to date. Also, I think it would be great if you could add extension capabilities to the browser so I could have the last pass extension already in the browser when I use it. Thanks!

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  9. No Service

    05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?

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  10. With the latest update on AOL I am having a lot of difficulty seeing the tab headings. They are really dark. Would you please fix that.

    With the latest update on AOL I am having a lot of difficulty seeing the tab headings. They are really dark. Would you please fix that. Than

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    0 comments  ·  Browser  ·  Admin →
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  11. Netflix is not playing or compatible with AOL Desktop Gold

    My Netflix is not streaming inside the AOL Desktop Gold

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  12. I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021

    My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?

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  13. The "Settings" icon no longer works when clicked. Why AOL ?

    The "Settings" icon no longer works when clicked. Why AOL ?

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  14. I can't search nothing on AOL and it keeps saying oops number 118?

    What can I do? Can't search anything on AOL. Error 118 comes up.

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  15. Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

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  16. My ADG is not opening if my Mcafee firewall is turned on.

    The sign on screen of ADG is not showing up. After TS withwith tech. It is the firefall of my mcafee thats blocking me. Please check.

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  17. Access Denied You don't have permission to access "http://www.haband.com/" on this server.

    Why does this happen. I don't know how to correct this issue. I have been on this website a number of times. See below for outcome:

    Access Denied
    You don't have permission to access "http://www.haband.com/" on this server.
    Reference #18.3ce04817.1582857469.2bdc10ac

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  18. Picture and font

    Usually when I open up the AOL page, the font is partly hidden, or the picture is cut off, or it too wide to fit this 21 inch screen, and it becomes a constant hassle to always having to readjust the screen size or font size. It would be nice if that was all taken care of as being programmed into the AOL browser, just saying.

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  19. why is aol blocking my access to foxnews.com on your welcome page?

    why is aol blocking my access to foxnews.com on your welcome page?

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  20. URL is being Blocked

    www.prosperitybankusa.com will not accept my url address. that website has been accepting this for years. It no longer shows the section where I can log in to my bank. please fix

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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