AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
65 results found
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SCREEN NAME ORDER
on my new laptop I entered our 4 screen names, NOT in order, there should be a way to change the appearance order as mostly used 1st & 2nd instead of at the bottom, it's annoying.
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Please upgrade your Billing System to allow Members to pay manually.
Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.
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Reporting AOL Software Problems
I had reported a technical problem about printing from the AOL software that was diagnosed by your technical team as being a bug in the AOL software. Today, when i followed up on the problem with technical support, I was told I also had to report it as a "bug"! Why would I (the customer) have to report something "twice" that had previously been been determined to be an AOL software problem???? That should be handled internally within your support group!
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Threatening behavior in chat rooms
So if I don't report threatening behavior while the person is the chat room, AOL refuses to do anything about it.
AOL must not care about its members' safety.
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MY account
My email address is *********@aol.com
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AOL Account Username
If we are already paying $14.95 per month for using AOL, we should NOT be charged additional amount to add another sub user name to our account. I think it is totally wrong to have to open a NEW account.
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Use an alternative method of verification besides a text message.
For account verification you use texting. There are still people who use landlines. I had to call someone I know who has a cellphone, have the verification number sent to them, and have them call me so I could verify. Ridiculous.
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Felii de salam
asdasdasgasdasd
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SERVICE
GET RID OF LOUSY,DANGEROUS SUPPORT TO MY COMPUTER. THEY ALWAYS DO DAMAGE TO MY MACHINE OR ADMIT TO VERIZON YOU HAVE LOST ANOTHER CUSTOMER...THOUGHT SERVICE WOULD IMPROVE. IT DIDN'T
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CUSTOMER CARE
When asked for a reply especially from a paying customer; do not simply ignore! this is common rude, care not attitude employed by AOL. Read all the comments in the comment section also. Never a response. AOL Gold is a step backward and every inquiry on what isn't working correctly is answered by "We Are Working On It," without results in many instances ever being accomplished.
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securing my account
I get a little tired of being asked to secure my account with my phone
numbers. You already have them. QUIT -
Features need to work!
FIX SPELL CHECK! Asked until blue in face and nothing done and I am ignored, without response despite several requests! Click on "ADD TO DICTIONARY" and it does not, etc. You eliminated the "Ignore It," option also. This has gone for months without a fix, or rely. Further, for months heard once that you were working on why free McAfee cant be downloaded. How many more months needed to fix this??? Still my computer unprotected and you ignore all requests for update on what is happening! Gold goes down regularly and your firm ignores paying customers. WHY? Mail slow, adds…
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ADG delete option for the username(s)
Delete option for the username(s) on the log-in page of ADG
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Packaging of plans
Why can't aol package plans mbr's wants instead of offering Plans that members don't want, such as: AARP, McAfee, & Search and Recovery,Barkbox. Items that I would want packaged (bundled) for one low price are: System Machanic, SuperAnti Spyware, Walware Bites,CC Cleaner, AOL 1 Point. Give me what I want and NOT what I don't want.
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Customer service
AOL has gone beyond having the worse CUSTOMER SERVICE department in the industry. The people overseas make up policies as they go along. Supervisors think everything is a joke. AOL has got to stop this crapola bring these jobs back to the United States. One gets what one pays for. You are running SWEAT SHOPS. Low pay means lousy service. AOL makes millions upon millions of dollars. AOL can afford to pay Americans to perform a better "experience" as AOL uses all the time. Enough is enough. No more games. Membership fees are not paid for 'sub standard' work. We…
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AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here
AOL doesn't post my feedback. I going to discontinue AOL DataMask and get out of here
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Account Verification - Too Long
ACCOUNT VERIFICATION –
The account verification process on phone calls is too long and cumbersome. Some customers, including me, do not have the phone options required to process verification. Surely, AOL can simplify this verification process.
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Get rid of the guce on desktop. I uninstalled and reinstalled still can't et rid of it. Pain **********
fix the guce mess. I have been using since the 80's now my emal won't load
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Ads
too many ads- testing
- Don't see your idea?