AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
56 results found
-
Charge I am not aware of?
05/20/2018 AOL*FS Support.com $3.99
What was this charge for?
When I get help for an issue which is AOL's issue you charge me?****@aol.com
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
recent activity
when i sign in with my aol account through Aol desktop gold and go to the browser of aol desktop gold is not showing my activity, on the site password.aol.com on the recent activity page and i'm also connected with my phone and that activity on the phone is showing the problem is when i use aol desktop gold on the pc.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
account email notices differ. Same account, different computers
I use Gold on two computers. I have a number of email addresses. In one computer when I click to change accounts the number of emails unread shows in a window. On the other computer it does not. How can you resolve this difference?
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Automated System
on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
- ongoing for 2 yearsIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Sloppy Service
I'm certain this will be ignored, but lately AOL has become one major pain in the butt, First there is the delay is getting on after log one. Then, and the worst, is having to wait 30 seconds (& that is not a guess-that was timed.) Then, if lucky or patient enough for get on AOL, there is that "OOPS" page that comes from out of the blue. I've done 30 yrs with AOL , but that will come to an end. NOW, ISN'T THAT A GREAT IDEA!!!!!
A. Rothenbuesher Venice FL> or e
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
HOW TO STORE MY PASSWORD
For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.
Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Fix problems
I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
FEE FOR AOL IS TOO HIGH!!
I have been paying 31.99 for AOL for YEARS and the service has only gotten worse every year. It freezes up daily and for months I couldn't open my mail. I want this amount drastically reduced especially since I could be getting service for FREE!!!!! PLEASE reply to this email and give me a better deal so I won't have to quit using AOL!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.
-
Why all of a sudden am i seeing am i robot on the sigh in screen?
just started today and do not like it
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Why is it when I sign in to acess my Aol account my Aol icon had been moved. I feel like someone is opening my Aol account. Can you explain
My AOL account is being accessed during the day and my icon has been moved when i log in. Why is this happening and who accessing my account?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Is Data Secure by aol included in a subscription to aol
When researching it I get the message that it is not available to me
One of our technical support agents can assist you in this matter. Please reach out by calling: 1-800-827-6364
-
error ET-5005 Requested message or attachment has an incorect ID
When I first sign onto AOL I get error ET-5005. "the requested message or attachment has an incorrect ID. " I get the same error when I access settings. It causes no further complications though, I can proceed as normal. I even uninstalled my AOL destop software and downloaded new software but the same message pops up.
This is a new AOL account, I have been a beta tester on my old account for 10 years and a previous one since 1998. I did save my address book, favorites and settings from my old screen name and applied them to…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I can no longer sign into my other email addresses on my Lenovo Laptop with Windows 7
My email addresses with AOL have different purposes. Today I AOL does not recognize my subordinate addresses only on this laptop.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
-
Price increase!
Why wasn't I ever informed of an increase for services?
Please contact our billing department at 1-800-827-6364 to get this solved.
-
account prices
you have charged my discover cared for two months double I only have one account fix it now are I will shut it down
Sorry to hear about this. Please contact our billing department at 1-800-827-6364 to get this solved.
-
I can't find iolo on my computer even though i see it update once in awhile
Where is ioLO on my computer?...I am paying for it and want a shortcut on my desktop...I don't see it in the control panel.....
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.
-
Can anyone explain to me WHY I AM STILL AN AOL MEMBER? Yes I've been with them for 30+ years, but why? AOL is the worst web service there is
My idea, (and this is brilliant, why didn't I think of this sooner) is to get a new account with a modern company like Google, ho did someone say that its free). Set my AOL account up with an auto reply to my NEW BETTER ACCOUNT WITH SOMEONE ELSE. Does AOL still do that. And after a couple months just leave AOL. Brilliant. I've been a member with AOL for over 30+years, but today I discovered that my bank (chase) does not allow AOL to access their web, too unsecured. AOL was high tech in their day, but then so…
I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
You said I would not be bombarded with ads with paid subscription, wrong, its worse than the fee AOL
You said I would not be bombarded with ads with paid subscription, wrong, its worse than the fee AOL
One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Please discontinue my AoL account with you. From **@aol.com
Cancel my account.
I’d like to have one of our Technical Support agents to help you with this. Please call our team at 1-800-827-6364.
-
I do not really expect anything out of this feedback but here it is anyway.For the last 9 days I have been blocked from My AOL account. I ha
I Can not sign into my AOL account. I have tried and tried to do so with success. I am almost ready to Cancel my AOL account I have had for 20 years or more. You can see if you check from your end that I have had this account a long time. I do not wish to do this but If I can not sign into the account, i have no other Ideas. I have tried everything even to changing my Pass word. I try and the Help desk sends me a code word via telephone. This has been…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.
- Don't see your idea?