AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
83 results found
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Menu keeps popping up
PLEASE FIX THIS BUG!!!!!!!!!!!!!!!!!!!!
This menu box keeps popping up with every click of my mouse...
(Back, Forward, Refresh, Undo, Redo, Select All, Create Shortcut, View Source, Print, Print Preview, Add to Favorites, Properties, Pop Ups). It is popping up while I am typing this feedback. It is quite annoying. I have to click on another spot on the screen to make it go away and then I have to re-click to try to get to where I was going. This menu sometimes keep popping up, 2-3 times back to back, when I am clicking on another spot on the…Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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2402 Gold added a NEW 'Write Mail Editor' - that doesn't work
"Write Mail Editor" Icon came in with the latest Gold update, 2402.
If clicked, it gives an error msg of:
Unable to open this Internet Shortcut. The protocol
"waol-embed" does not have a registered programAnd sure enough, the URL in Properties has:
waol-embed://aoldesktop.htmlresources.zip/StartEditor.html?prefix=In%20a%20message%20dated%2009%2f04%2f19%2009%3a29%3a53%20AM%20Pacific%20Standard%20Time%2c%20copious%2egarden%40gmail%2ecom%20writes%3a&message=%3cimg%20style%3d%22visibility%3avisible%3bborder%3a%201px%20solid%20%23DADAD6%3b%20cursor%3a%20pointer%3b%20margin%2dbottom%3a%2030px%3b%22%20filename%3d%22IMG%5f7499%2eJPG%22%20partid%3d%222%22%20class%3d%22AOLAttachedImage%22%20src%3d%22https%3a%2f%2frpc%2email%2eaol%2ecom%2fwebmail%2fgetPart%3fuid%3dAK2ZkWEkOslfXW%5fmgQL9oPnrFUU%26amp%3bpartId%3d2%26amp%3bsaveAs%3dIMG%5f7499%2eJPG%26amp%3bscope%3dDWEB%22%3e&message=%3cimg%20style%3d%22visibility%3avisible%3bborder%3a%201px%20solid%20%23DADAD6%3b%20cursor%3a%20pointer%3b%20margin%2dbottom%3a%2030px%3b%22%20filename%3d%22IMG%5f7499%2eJPG%22%20partid%3d%222%22%20class%3d%22AOLAttachedImage%22%20src%3d%22https%3a%2f%2frpc%2email%2eaol%2ecom%2fwebmail%2fgetPart%3fuid%3dAK2ZkWEkOslfXW%5fmgQL9oPnrFUU%26amp%3bpartId%3d2%26amp%3bsaveAs%3dIMG%5f7499%2eJPG%26amp%3bscope%3dDWEB%22%3e"e=False&reedit=False&signature=&isMailto=False&fontCSS=font%2dfamily%3a%20%22comic%20sans%20ms%22%2c%20sans%2dserif%3b%20font%2dsize%3a%2016px%3b%20font%2dstyle%3a%20normal%3b%20font%2dweight%3a%20400%3b%20color%3a%20rgb%280%2c%200%2c%200%29%3b%20background%2dcolor%3a%20rgb%28255%2c%20255%2c%20255%29%3b&extrasPretty ugly ;-).. where's the write-up for this non-working tool?
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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websites not working
websites not working properly with aol. they work with other providers.
chase.com can't redeem points for cashhttps://business.verizon.com/MyBusinessAccount/one.portal?
nfpb=true&pageLabel=loginafter putting in log information it goes back to main screen to log in
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Screen going black
SCREENS CHANGING SIZE AND TURNING BLACK:
I use Desktop Gold as my primary browser. I log onto Gold with the main AOL Gold strip at the top, and the Welcome screen to my left and then also My Favorites screen on my right. Everything seem OK as long as I continue doing something on the desktop or internet, but as soon as I let it go idle for 10-15 minutes or so, my screen goes to sleep(as I do have it set for that feature) but also I start hearing"bubble" type notification sounds in the background. If and when I…
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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I keep getting this ad and it will not let me open somethings on my time line...Printable PDF (Free) - Download PDF Download Here yourpdf.on
Need to get get rid of this Ad.....Printable PDF (Free) - Download PDF
Download Here yourpdf.online
OPENLet me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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aol freezing up
why does aol games keep freezing during the ads
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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When I am in AOL my "w" key types out an "r" and my "g" key types out an "o" this ONLY happens in America on line. Please advise.
When I am in AOL my "w" key types out an "r" and my "g" key types out an "o"
this ONLY happens in America on line. Please advise.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Games, we want games, not more ads.
Fix games. Either can't get on or if i do and am playing a game, it stops.
because something else is loading, Games should be working as they are part of your plan.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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reply button
When I try to forward or reply to my email - it causes my AOL desktop to freeze. This happens quite frequently - just in the past month it has happened several times.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I cannot download an email attachment or print an email to a PDF printer. I have reported this bug 3 times and no response.
Fix AOL Desktop Gold. I expect to get what I pay for. I have reported this bug 3 times and no response. This problem started within the last 2 weeks. I can go to AOL in a browser and then I can either download an attachment or print to a PDF printer. Why is it not working in AOL Desktop "Gold?" I have been using the same computer, with the same settings, with the same operating system, with the same network, with the same internet provider for at least 7 years. Also, get rid of all of the awful ads…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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Password
Why is my save password checked off. I never checked it. I undo it and it's there next time I sign on
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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AOL needs to stop pushing software on its customers. One just ruined my computer hard drive.
Years ago I had purchased Systems Mechanic, discovered it didn't live up to its performance and I canceled it. Then last year, AOL representative pushed hard for me to buy the new version, saying it would really help me keep my computer running well. Yesterday I had done a memory defrag that recommended several passes. Then right after I noted suddenly I could no longer transfer files from my C drive for a weekly back up session. I have a contract with HP Smartfriend and the tech support did an excellent job in trying to get my file transfer working…
I would like to have an expert technician investigate this. Please give us a call at 1-800-827-6364.
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UPGRADES TO GOLD
MY MAIL, SAVED ON MY PC, WAS LOST WHEN YOU UPGRADED GOLD TODAY BUT IT HAD AN ERROR IN THE UPDATE AND WOULD NOT OPEN. MICROSOFT MESSAGE WAS THAT A FILE WAS MISSING SO I SHOULD UNINSTALL AND REINSTALL GOLD. I DID THAT AND GOLD NOW OPENS BUT EVERYTHING IS LOST EXCEPT MAIL NOT YET OPENED--THIS SHOULD NEVER HAPPEN
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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RISKY CONNECTION BLOCKED !!!!!!!!!!!!!!!!!!!
NICE GOING *********** AOL !!!!!!!!!!!!!!!!!! FROM McAfee : RISKY CONNECTION BLOCKED: IP ADDRESS: 51.68.170.59
PROGRAM: AOL DESKTOP GOLD FIX IT OR I'LL FILE A REPORT AGAINST YOU !!!!!!!!!!!!!!!!!!!!!!I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Trend Chaser
One of your pages 9/71: "Only someone with an IQ of 130 can pass this quiz" by Trend Chaser. When you click on it Norton blocks it as an unsupported technical site.
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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I was trying to ignore someone in a AOL chat room and their name does not show up on the list so I can't ignore them.
Next time it happens, I will first try ending AOL session and trying again, and then after that I will try to reboot my computer to see if it works.
Note: this is random screen names, not one person, and sometimes it works sometimes it doesn't. A total random problem.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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EMBEDDED IMAGES
WHY DO U CALL AOL: GOLD ?????? THERES NOTHING GOLD ABOUT IT !!!!!!!!!!!!!!!!! NO EMBEDDED IMAGES SHOW UP.........AOL IS NOT RESPONDING,AOL COULD'NT SEND MAIL BECAUSE OF ERROR............CLICK ON IT AGAIN & THE MAIL DOES SEND !!!!!!!!!!! ARE U ALL NORMAL @ AOL ????????????? I HAVE BEEN WITH AOL SINCE THE DAY "STEVE CASE" HAD OWNED IT !!!!!!!!!!!! THIS IS OUTRAGEOUS HOW U TREAT US & MAKE US PSY FOR NOTHING !!!!!!!!!!!!!!!!!!!!!!!!! LETS SEE IF U POST MY COMMENTS OR BAN THEM AGAIN ??????????????? TRUTH HURTS DOESN'T IT
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Unusual AOL problems the last couple of days.
Has anyone else experienced unusual difficulty with AOL the last couple of days? Here's what's been going with my aol: 1) I take steps to save an email to a new folder. The email does not show anywhere in the new or old or deleted sections, but the new file folder with the saved email is not showing up in the saved area or anywhere else. 2) I wrote an email and clicked to send it. It doesn't send. I give it a few minutes and then click send again. It doesn't send this time either, and doesn't give me…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Desktop gold/Page is not fully opening in mail
The x button to close the window from the read mail is dissappearing from view on the upper right hand corner.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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