AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
80 results found
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Fix Video Player
Fix your video player! Every time I try to watch a video on your Aol.Video service, I get this: "Sorry, a network error caused the video download to fail. Please refresh and try again." Why? I watch videos all the time on my computer, this only happens of AOL! Why? I thought this was the new and improved AOL. Please fix it!
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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how safe are our accounts??? found some unknown recovery accounts and phone numbers listed on my account??? how and why? Couldn't log on.
tried to log on. could not. ask about an unknown recovery account: "mikewilly@yahoo.com" and unknown text, mobile, phone number???? never heard of them. finally got to my settings and edited out the unknown numbers and name. what is going on? told to contact a security link. the link stated "not a safe connection" ???? what are you guys doing? How safe are our accounts !!!!!!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Location Setting
Location Setting
Location setting from welcome page does not transfer when extended forecast is requested.
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733. Our experts are available 24/7 by phone. -
I have a recurring issue that I believe is related to security settings on iPad and iPhone.
AOL mail has been successfully added to iPad and iPhone. When there is an IOS update, something prevents me from sending mail from my account. AOL still functions properly on my HP laptop. Please provide information about what settings I (or you) need to revise to prevent this issue from recurring?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Compliant
my issue is that my aol has stopped me from saving images, it just doesn't work at all. Also, just recent, when I go to the Chase app to login, after login I get these giant letters and a circle in the left hand corner of the screen that won't let me get into my screen for banking. The only way I can access this is through google crome. Can you please fix this because now I'm paying for something that cannot fully serve my purpose.
Thank you
William
9********2Please give us a call at 1-888-265-3733 to have a technician investigate this for you.
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Unable to Update Chat Identifier/name
My Chat Identifier/name shows as " SL4BH4Z64YTXH7MIJJA2DVGR3Z". This has been happening for a month now. I am still unable to to update/change it.
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL claims I'm from the UK? What in the World are they talking about? I was born and raised in Colorado and have lived here all my life!
This is NOT an idea, this is a COMPLAINT! I've been a paying member of AOL since it was in existence. I tried to "chat" with them and THEY claimed I'm from the UK, even though I was born in the U.S. and have lived here my whole life! What is wrong with Verizon and Gold. It sucks!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL ema
I can't check my multiple AOL screen names from my phone anymore. Samsung wants me to sign a form giving it the right to read all my AOL emails. AOL already reads all my emails now and Samsung is trying to steal the data that AOL sells or uses to entice advertiser to place ads on AOL. I down loaded the AOL Mail app but so far I can only download this AOL screen name.I sent AOL a message to upgrade their mobile app.
Roy
One of our Technicians can help you with this Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Desktop Gold invalid digital signature
Get your software and updates VALID digital signatures. Norton Security gave me a Firewall Alert a few minutes ago saying, "Aol Desktop Gold does not have a valid digital signature," meaning, the software itself could be invalid! That's not good! Mark your software--INCLUDING UPDATES--with valid digital signatures!! The "fix" is easy enough on MY end...just tell Norton Security to "allow it always." BUT THAT SHOULDN'T BE NECESSARY--THE SOFTWARE SHOULD HAVE A VALID DIGITAL SIGNATURE! That would keep Norton Security happy, and prevent unnecessary Alerts. Thank you.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Why AOL gold Icon is Not Working
AOL Gold icon is not Responding? Checkout the reasons why your AOL gold icon is not responding:
Poor Network Conditions
Bad Connection to Source Files
Incompatible System and Software
Virus or Malicious Program
Outdated Software
Bad Windows Update
Virus or Malicious ProgramIf you want to solve these kind of errors then please check the troubleshooting tips at https://www.emaildesktopgold.com/troubleshoot/aol-gold-icon-not-responding/
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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sign in trouble
aol screen name appears then go to password and get error message
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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phishing site
Seems the new Download Manager software triggers a block by Malwarebytes due to the "banner ads" site being a PHISHING site ... you may want to check this.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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HELLO DOES ANYBODY WORK IN THE REPORT A BUG SECTION ??
YES DOES ANYBODY WORK IN THE REPORT A BUG SECTION OR WHAT ?? AM I WASTING MY TIME OR WHAT ?? I WROTE FIVE LETTERS AND MY HUSBAND HAD WRITTEN ABOUT OUR AOL E-MAIL SECTION...EVERY TIME GO GO TO A DIFFERENT DATE AND SAVE THE E-MAIL IT KEEPS POPPING UP TO THE TOP OF THE WHOLE PAGE TO CURRENT DATE INSTEAD OF STAYING ON THE DATE YOU WERE AT...I WOULD LIKE SOMEONE TO FIX IT ON BOTH OUR E-MAILS THIS HAS BEEN GOING ON FOR SOME TIME AND YOU GUYS STILL DO NOT FIX THIS....IF THAT BUG SECTION DOES NOT…
In this case, let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Switching between screen names is very slow or not happening at all today. What's wrong?
Switching between screen names is very slow or not happening at all today. What's wrong?
Reset
Vote for an existing idea (894)
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Why does AOL "gold" sLet me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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AOL Desktop Gold takes time to sign in (Not Responding)
Please check AOL Desktop gold since I am constantly getting (Not Responding) after signing in.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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My computer is UNPROTECTED but I cannot get McAfee FREE to download
MY COMPUTER IS UNSECURE BECAUSE I CANNOT GET FREE MCAFEE TO DOWNLOAD
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
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unhappy!
My scan does not work with my AOL Gold HELP !
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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SERIOUSLY
SERIOUSLY what an awful mess you have created with "GOLD"? IF I see one more time "NOT RESPONDING" I will scream. I try to read a story and when I click close I lose the WHOLE Welcome Screen (I'm sure this is ALL part of your NEW and IMPROVED AOL) I've been with you guys for a long time but I'm thinking it's not going to be much longer with this **** that you have now presented us with. Just cut your losses and go back to the last version.THIS is NOT worth my money and it makes me sad…
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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