AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
241 results found
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Using the right aol feedback tool
There are two ways to submit feedback and report bugs in aol desktop gold. Under help, choose either submit feedback or report a bug.
Submit feedback is how to make aol desktop gold better and report a bug is explaining a problem that you're having with aol desktop gold.
I have used both. My understanding is that the report a bug, lets aol engineers look into the problem, while submit feedback lets the aol staff know about things, which can then be passed onto the engineers.
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End aol software manually
A way to end the aol software manually is to use the windows task manager by either pressing ctrl, shift and esc or going to the start button and typing taskmgr.
When the task manager appears, on the applications tab, you can end the aol software by clicking on end task or go to the processes tab, click on the aoldesktop.exe, right click, and left click on end process, and click on yes to confirm.
Two reasons for doing this.
1) If the software just isn't playing nice with you and freezes
or
2) If the software takes over 3… -
aol desktop gold backup option
If you want to check your aol email and the aol software isn't playing nice with you, there is a second option. Open your preferred browser, go to aol.com and sign in with your screen name and password, click on the option to stay signed in and you'll have your email.
Granted, signing into the aol website isn't quite the same as using aol desktop gold software, but it's a backup option. For some strange reason, the software runs fine on intel hardware, but runs poorly on amd hardware.
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WTF
I go into help and get sent to a screen where i HAVE TO SIGN UP FOR IT!??? I have been trying to get the holidays removed from my calendar, I mean seriously HUEY LONG DAY??? Could do it before you guys IMPROVED it. Can't do it any more. Why do i pay you people? What do you do for me? This feedback screen is a perfect example. You don't read these things you ain't gonna answer me.
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user not maintaining a good connection between the aol software and server
It seems that the aol desktop gold software is not coded right to allow a smooth experience for the user. There is constant freezing for a second or two anytime I try to do anything on the software, from reading email to reading an article to typing feedback.
A third party browser doesn't have this problem. Things are not always in sync.It seems like the servers just can't handle the load. A way to fix that would be to add more server capacity. It could also be the amount of network traffic, but again, adding more capacity to the…
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aol desktop gold running in background
Almost everytime I start aol, my hard drive light stays solid for a good 20 minutes before turning off. Is aol running something in the background that I'm not aware of?
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I very much like the features of AOL Gold but I am telling you that it does not work like it should. It needs to be fixed.
I very much like the features of AOL Gold but I am telling you that it does not work like it should. It needs to be fixed.
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How to find info on new aol builds
Since the what's new icon seems to have disappeared, the following link takes you to a page where you can read about the newest aol build.
https://beta.aol.com/projects/desktop/windows/?icid=aolclient_favs_whatsnew
Be sure to paste this link into the aol browser and not use a third party browser like firefox or google chrome. This is the only way to read about what an update gives you.
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AOL 800# TECH SUPPORT ACTUALLY MAKE PROBLEMS WORSE. READ BELOW
AOL 800# Tech support is all foreign based so AOL Corporate officers can maximize their pay. AOL Tech Support usually creates more damage and make problems worse. AOL continues to utilize an idiotic, problematic browser arrangement that needs continuous reworking and updating. Their main default, workaround and fallback is to Reload the AOL Gold program via BOMGAR session, which most always causes loss of your AOL program-open settings and loss of all your personal TOOL-BAR settings and Icons which you have placed there, but, of course, always retrains the AOL commercial Icons, which actually can, and should be deleted. These…
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STUPID YAHOO
R U ALL STUPID @ AOL ??????????????? YAHOO IS TAKING OVER MORE & MORE EVERY DAY & U LET THEM !!!!!!!!!!!!!!!!!!!!!!!! WHY DO WE HAVE TO PAY EVERY MONTH 4 THEIR TRASH ??????????????????????????
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AOL GOLD Email loading deliberalely slowed to sell you their speed up service!
This is sooo far beyond sick as to beg for a Class Action suit.
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too much resources
Desktop Gold has been updated several times over the past weeks but it is a resource hog and once started, causes my Disk to run at maximum. This has been a continuing issue w/the program. I love using it, the way I'm able to organize my web browsing, etc., but it NEEDS TO BE trimmed down in the amount of resources it requires.
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Need proofreaders who know what they're doing.
Tom Selleck "throne" should be THROWN. A throne is a chair used by a king, thrown means put off balance, surprised.
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please allow customers to disable trending suggestionwhen doing search on search bar of AOL Desktop Gold.
please allow customers to disable trending suggestionwhen doing search on search bar of AOL Desktop Gold.
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New Calendar
Hello,
Why you complicated the Calendar it was simple and easy and practical.
Please go back to the original one.
Thank you. -
Issues in aol desktop gold
There are still issues with aol desktop gold. I have complained about some of these in the past.
1) Optimize aol in covid related times. I have noticed that the software still isn't right when either reading email or reading aol news articles. The software can freeze up or be very slow to respond. I thought that these issues might be due to a bug in the software, but it may also be due to covid related times.
Since a lot of us work from home, the aol software might not be optimized to handle all the traffic from it's…
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Please bring back AOL Desktop on macOS
While I enjoy AOL Desktop on Windows, and also use the mobile app, it would be fantastic if AOL were to bring back the Desktop application on macOS. For decades, AOL provided premium services for Mac users and that seems to have gone away. Now, with the internal rendering engine of ADG being based on Chromium, it wouldn't be terribly difficult to backport ADG to a macOS application. I would literally buy cake, coffee, etc to say thank you to the AOL dev teams if you could make this happen :)
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AOL BENFITS
This benefit doesn't help me at all since your programmers evidently don't know how to make it available for Macintosh users.
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Scroll bars in latest build of aol desktop gold
The latest build of aol desktop gold has scroll bars when reading new email because there is a new star option present.
According to the what's new section, the star option is to rate email if you're using another email program. While I'm sure that the option would help some of us, that option is useless to me.
You can't resize the email window so the scroll bars appear because the email window is bigger then the size of the screen.
Either let us resize the email window or give us the option to add or remove or hide the…
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