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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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81 results found

  1. Why is it that the DELETE button does not work any more when viewing emails in the inbox????

    Stop the constant multi Mbyte of downloads to update your terrible advertising content. We pay for the AOL email service, we do not expect constantly being bombarded with advertising.

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    0 comments  ·  General  ·  Admin →

    Hello there. Please try restarting the software. If the issue with the delete button persists, call our AOL Desktop Gold team at 1-888-265-3733 and one of our engineers will further assist you.

  2. Can't sign up with the "Oath"

    You can't read any of the Articles because of the Heavy bombardment of Pop Up advertisement. Yet, you want us to sign up with the "Oath". As a paying customer, I see no improvement in Service. In fact it's worse. When are you going to clean up your pages??????

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  3. Aol Desktop Gold

    had very little problems with aol till you switched to AOL Gold

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733

  4. internal server error keeps on coming upon my screen. can't access my benefits

    what is wrong with my aol account. I have not accessed it for awhile but I continue to get an internal server error message on my screen. But I can still access my emails

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  5. Font is not legible--help!

    The font is barely legible, as you can see. People getting my emails are complaining that they are too difficult to read. I can't read them either. This applies to non-email text on Gold. It looks like pixels are missing. I talked to a techie in Phillipines, but he couldn't fix it. He seemed surprised by my problem and said he had not heard of it before me. He suggested I come to this forum.

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    0 comments  ·  General  ·  Admin →

    Please send us a crash report in order for our engineers to further investigate the issue. To do that, follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with any AOL Desktop Gold issues, please call us at 1-888-265-3733.

    Thank you.

  6. PC Backup

    You discontinued Norton Backup. Please replace it with another computer backup program.

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    0 comments  ·  General  ·  Admin →

    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-800-827-6364. Our experts are available 24/7 by phone.

  7. Check for Updates is STILL not working.

    Check for updates does nothing. The previous answer to the previous asking of this question does not tell me if my AOL Gold NOW is up to date, since the answer has no date in it. (Poking around finally shows that it is more than a year old.)

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  8. We're glad you're here

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. The secure WiFi program is worthless. Have 5 bars and your program fails every time.

    It would be nice if the secure public WIFi program actually worked. It did work a little for a while. Kept dropping out and now doesn't work at all. The connectivity test passes but the program fails to connect at all. I have a solid 5 bars on a campground WIFi but can not connect at all to your WiFi security software. It's worthless so far!!

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  10. McAfee not user friendly

    I am enrolled in McAfee Security as provided via AOL Gold. I am not very happy with McAfee. When I initiate a scan of my computer, the app runs for hours with out any indication of what it is doing, finding or how far along it is on the completion of the scan. The old Super Antivirus Spyware was a much more user friendly and informative app.

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    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-800-827-6364.

  11. problems across the board; getting in, opening, sending. DO SOMETHING.

    problems across the board; getting in, opening, sending. DO SOMETHING.

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  12. Need installer

    Not sure how but my son lost AOL gold on his computer it's a blank white icon, we tried downloading online but it wants me to pay for another membership? Copied the installer from my laptop to a flash drive tried installing it tells us that both my screenname and his are not valid on the client or something along those lines. I pay for AOL every month, it's not due to be paid for a few days... How can I reinstall his aol gold so that he doesn't lose anything he saved on aol?

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  13. Complaint

    COMPLAINT: Morons... Site says tech support 24x7, but try to get through (at 10:15 PM Pacific??) Also, when trying to reset forgotten password, the site won't accept anything that is remotely close to last or other computer used password, and AOL plays God saying "too short, try again."

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  14. Make this more stable. Since aol gold has come out I have had to reinstall it 5 or 6 times now. It keeps messing up and not loading.

    Make this more stable. Since aol gold has come out I have had to reinstall it 5 or 6 times now. It keeps messing up and not loading. The old aol was much better than this.

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  15. There is too much verifying backup up addresses.

    Stop all this verifying a backup address. Every week i get this notice to verify the backup addresses and phone number. And frequently you want to send me a verify code on another address that I am not signed in on so a pain to get that code. Maybe every six months you can verify but no more often.

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    Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.).

  16. Fix Netflix site. Keep getting error message.

    Getting error message when trying to log on to Netflix. Please fix.

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  17. At nite time I clear all my "Recently Deleted" files folder. The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted"

    At nite time I clear all my "Recently Deleted" files folder.

    The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted" folder. Why?

    Sometimes, all of the nite time deleted files are also now included in the next morning of my "Recently Deleted" folder. Why?

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  18. AOL Defects

    Your software defects should be fixed!
    (1) E-mails saved on my PC should be in a file accessible by non AOLr program tools to allow file recovery if possible in case of file or folder damage.
    (2) Folders now missing due to damage from outside events should be enabled to be deleted by AOL to enable the same name to be reused, now blocked forever.
    (3) AOL should be stopped from automatically and arbitrarily diverting incoming messages to the SPAM folder. This should only be under control of the user.
    (4) Starting AOL for the first time each day takes…

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    0 comments  ·  General  ·  Admin →

    We’ll pass this along to the engineering team. For the other issue I’d like to have one of our Technical Support agents investigate. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  19. When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!

    I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?

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  20. Security question answer should never display in clear text

    When recently signing onto AOL Desktop Gold with one of my secondary screen names, I received a pop-up that stated there was "unusual account" activity and it required the answer to my security question. When I typed that in, it displayed that answer in "clear text" when in fact it should never display a security answer in clear text.

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