AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. AOL desktop gold bug check

    I'm not sure if this is already in feedback.

    When submitting an a bug check, the user should get an email confirming that the bug check feature has been sent to the aol engineering team and is currently being looked into.

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    Reviewed  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. We're glad you're here

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    Reviewed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. open in external application

    I was continually receiving "open in external application" while in AOL - UNTIL I downloaded AOL Desktop Gold BETA..... I have NOT received the message since..... I am running Windows 11 on a desktop. Some change in the Beta eliminated message....

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't get back to the site.

    I find it very frustrating that on the Trivia game I can't get back to the original screen after answering one question because that screen also showed other options that I would have liked to click on.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. submit a photo

    When submitting a bug check in aol desktop gold, there should be an option to submit a photo or two. Having a photo with a description would be better for the aol desktop gold engineering team rather then just a discription.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. what's new section

    In the what's new section of aol desktop gold, the newest build isn't listed. Why is this?
    It seems that the newest build causes the aol desktop gold software running on amd hardware to take 2 to 3 gigs of ram and then crash and just close by itself.
    On the bright side, the email is now properly synced up with the server.
    Running on intel hardware isn't a problem though.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. My inbox is getting more and more COMMERCIAL ADVERTISEMENTS. I pay for AOL service, I do NOT PAY TO HAVE TO DELETE unwanted email.

    My idea is for you to NOT keep sending me emails that are ADVERTISEMENTS. i'M SICK TO DEATH of money-grubbing huge multinational corporations trying so desperately to get MORE AND MORE AND MORE MONEY from me, and other people with limited incomes. It's disgusting and you people ought to be ashamed of yourselves. But of course you are not, because MONEY is all that will ever capture your attention.

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    Reviewed  ·  37 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. AOL desktop gold software on AMD cpu

    I have noticed that for some strange reason, the aol desktop gold software runs poorly on my desktop computer that has an AMD cpu.

    Upon starting the software for the first time in the day, if any link is clinked, the software appears to freeze for a good 5 minutes before unfreezing itself.

    Since this issue is only present on a computer running on an AMD cpu, a hotfix should be applied. My laptop has an intel cpu and the issue isn't present with intel.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Any chance you can date posts in the Customer Feedback? And their responses?

    When I read the comments and responses here in the Customer Feedback for AOL, I don't know how old the comment is so don't know if it is new or years old and has been resolved. Any way to put a date on them?

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. AOL Gold has never worked correctly

    AOL Gold has never worked correctly

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Gold ********!!!!!!!!!

    This covers everything about AOL Gold!!!!!!!!!!!!!! AOL has completely gone to the HAWG pen with all **** and slop included...........
    9.8 version..... Please bring back. Gold still has too many issues after how many years???????? ******* SAD!!!!!!!!!!!!

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    Reviewed  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sent to "Help" report a bug @ AOL; I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Bl

    Sent to "Help" report a bug @ AOL;

    I see that AOL Desktop Gold has still not fixed the problem of reported SPAM addresses added to the "Blocked" list that keep getting deleted so entire process must be repeated. from 190+ last night to 17 this evening, and the computer was not shut down during this period, just was "logged" out. 1st few times I reported this, someone in "Tech" wrote back that they were trying to figure out what was going on. Now, no replies even tho problem is ongoing. Does "Desktop" even care???

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. AOL desktop gold update option

    AOL desktop gold updates should have an option for either automatic or manual. Many software vendors do this.

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    Reviewed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Article length

    How about stating how many pages one has to click through until the final conclusion of an article. After 4-5 I give up.

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    Reviewed  ·  24 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Benetfits

    $250 Extended Computer Protection
    Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage...
    FAKE NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY

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    Reviewed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. What happened comment search

    Use to be able to see what someone commented on your post by clicking on the name who commented on your post it would take you to that persons comment. Now you have to scroll through and hunt for it. What's up with that.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ranking Definition

    Please define the "Rank" given to feedback requests. Currently, one feedback is ranked 1st, several are ranked 2nd,and many more are ranked 6th.

    I can only guess what the rank means. What happened to ranks 3, 4, and 5? In the past I have seen ranks over 100. It does not seem to relate to the number of votes or comments. Is it your priority on the "Fix list"? If this is already defined somewhere, let me know.

    Thanks.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Superfluous Unwanted Background

    Here we go again! The headline touted Judi Dench's unusual health condition but before I could get to it I had to go through a whole bunch of background stuff from her childhood on up through her first job to her first acting job . . . It's frustrating and I really am tired of this kind of bull ******.

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    Reviewed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Desktop screen flashes on and off

    Does anyone else have their screen flashing off and on quickly when doing their emails or browsing? I've had it do this since back in October 2020 and reported it over and over without it ever being addressed by AOL. And yes, I am PAYING for AOL Gold Desktop version like an idiot. My mailbox and email also will suddenly only partially show on my screen so that I have to click on a toolbar site to get the mailbox and email screen back fully. All of this only happen with AOL and no other browser.

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    Merged  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Stop changing things all the time!

    Why can't AOL leave well enough alone! Always changing causes me more frustration than learning a new program.

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