AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Webcam

    AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....

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  2. windows update took away my aol gold and I pay for my aol account.

    Windows update took away my AOL GOLD account and I am trying to get it back. I have paid AOL for years and I want to know why this happened. Please let me know AOL.

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  3. Can't set up private rooms in chat.

    Please fix the above. asap. stopped working as of 1:35 p.m. on Monday. Thanks.

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  4. Draft Issues

    Using AOL Gold could not save in Drafts but was able to retrieve in web mail. WHY ?????

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  5. GOLD continually does NOT show me my current e-mails. I am PAYING for this and am frustrated. What the **** is wrong with GOLD?

    GOLD should show current e-mails first. Mine continually do not show up. GOLD is a mess.

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  6. Marking an email "UNREAD" does not restore BOLD black.

    It does remove the 'hard-to-see' red check, but leaving the senders ID and subject in gray makes it blend in with all the emails that had been read.

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  7. my current emails are not being displayed on my screen just inbox numbers are growing in numbers

    emails that are not opened just go into the inbox and can not be opened

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  8. Editing My Address Book

    When Editing My Address Book, once I delete an entry, the system jumps back to the top of the list. Very annoying! Make the system stay at the point of "edit."

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  9. A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completel

    A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completely unable to open a story where it says, "Read more or Delete." FOr 25 years now I could ALWAYS open those stories. Tor three hours, now, that ability has stopped. I NEED TO HAVE THAT ABILITY: please reinstate that ability.- it is IMPORTANT to me!

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  10. import is not working

    AOL didn't work after a system restore. aoL reinstalled. Tool bar, preferences and mail stored on my PC missing. Before the reinstall, the appdata\local\aoldesktopdata\db file was saved to the desktop.

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  13. my inbox isn't working

    my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!

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  14. Email won't download

    AOL email will NOT download via software or on the internet, but will on my phone. When will this be fixed?

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  15. Get immensely better at what you are supposed to be doing

    You have been shut off now for 20 minutes and I have no access. Three other browsers are working. This is unacceptable and I will now begin looking for a new source of internet after using AOL solely since getting the internet many, many years ago. ****!!!!!!!!!!!!!!!

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  16. mail

    I do not like the new version of email started in July 2020. When I click read, the email comes up blank.I close it, click read again and it comes up with the contents. I then have to go to top of email and click "allow xxxx" to be able to open anything in that email. More steps and nothing is improved, please go back to the way it was.

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  17. See my issue below

    July 20, 2020
    Memo to AOL

    On Sunday 7/19,
    I called AOL concerning a problem receiving emails. I spoke with Precious. To verify my account and since I have only a landline that does not do text, we had to find another way to verify my account. She found a way and we proceeded. I was concerned about possible hacking of my account and Credit Card. Precious handled everything and cleared problems. She added Malware to my account. She also provided me with some helpful tips. A very positive experience

    On Monday 7/20, I cancelled my Credit Card (which is…

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  18. Why is it when I sign in to acess my Aol account my Aol icon had been moved. I feel like someone is opening my Aol account. Can you explain

    My AOL account is being accessed during the day and my icon has been moved when i log in. Why is this happening and who accessing my account?

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  19. When I pullup my gmcard, capital one account I can sign on and it opens up but after that I cannot get into the detail of my account.

    I get a notice saying sorry. looks like we ran into a snag. We will fix it and try back in the future. It's been like that now for several weeks and can AOL GOLD fix it?

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  20. When I click on GROUP and TRY to send a groupof 17 names at one time, i STILL have to highlight and paste EACH name in the GROUP.

    When I click on GROUP and TRY to send a groupof 17 names at one time, i STILL have to highlight and paste EACH name in the GROUP. Can someone please tell me how I can click one time and the whole GROUP will be in the blind copy that I hope to send?

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