2979 results found

1. Problems have NOT been fixed!

   Please do not mark this as Duplicate! Same old problems. There is often times a delay in sending out an email. And then I find the email has gone out TWICE! We run a small business. This is not a good business practice. We have been using Gold since September, and the problem persists. I have talked to your tech people, and they have been no help. When will we have a reliable system again?

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2. IS OATH TRYING TO TELL US

   that they do not want us as customers ????????????? - they disrespect long time paying customers - try to force invasive + intrusive privacy + usage policies - provide extremely biased + controlled content - made AOL totally user unfriendly with non existant tech support + customer service - all consumer feedback falls on deaf + uncaring ears - providing us with favorites that are the most user unfriendly on entire web - erratic email service - welcome screen that does not load - local news that is not local + very outdated - sign on screen that does not load most of the time till after 6 to 9 attempts - sign off very erratic - I + numerous other long time users could easily add to this list but it would be entirely FUTILE due to oath's non caring , unbusiness like ATTITUDE that is not changing but getting increasingly WORSE by the minute

   that they do not want us as customers ????????????? - they disrespect long time paying customers - try to force invasive + intrusive privacy + usage policies - provide extremely biased + controlled content - made AOL totally user unfriendly with non existant tech support + customer service - all consumer feedback falls on deaf + uncaring ears - providing us with favorites that are the most user unfriendly on entire web - erratic email service - welcome screen that does not load - local news that is not local + very outdated - sign on screen that does not… more

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3. Failed to load URL https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=w.main.welcomescreen.aol.com&lang=en&locale=us&authLev=0&si

   AOL please fix the sign in problem. I have reported it as a bug several time. How about fixing it or stop charging for the bad service

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4. does aol hire anyone that is not an idiot

   never mind I was going to say that aol should try not to hire any more idiots but from reading the FAQ'S I see that aol only hires Idiots

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5. AOL - your NEW guidelines - are you going to follow these - you haven't followed your old ones yet?

   AOL - your new guidelines - are you going to follow these - you haven't followed the old ones yet

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6. THERE IS NOTHING LIKE THE OLD AOL

   PLEASE BRING BACK THE BUTTON THAT TELLS THAT THE E-MAIL I HAVE SENT HAS BEEN READ.

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7. Is there some way I can check how many MB my email is before I send it. So many other services can only handle up to 28 MB and my emails are

   Is there some way I can check how many MB my email is before I send it. So many other services can only handle up to 28 MB and my emails are 'undelivered'.
   Thank you
   Ben ****
   b****@aol.com

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8. Mailboxes not working for a long time

   Clicking in "NEXT" to see the next email does nothing.
   Clicking on DELETE and email while it is open does nothing. You have to close each email to delete it... and then open and close each mail to delete that mail.

   Do not tell me to call a tech. My neighbor has the same issue. And I already clear my browser many times a day.FIX THIS AND EVERYTHING ELSE ALREADY!

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9. What good is "Submit Feedback?" I don't want to blog about it, I want technical support to read it and fix it!
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10. I changed my email name to a nickname for commenting on the news, but.....

    My email name is still coming up when I add a comment. I will not comment on anything until this is fixed. I don't want the world to see my email name. This is dangerous and it is an invasion of privacy. AOL Gold advertised the program to be more secure...IT IS NOT MORE SECURE because of this and other reasons. With all that is wrong and missing AOL is no longer fun and is a total waste of money.

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11. Bookmarks

    AOL should give users the option to star, highlight or bookmark emails received and read so they can be easily found and re-read. Gmail and Outlook both have this feature!

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12. Font style and size : How can I change the size and style for Latest Headlines and other listng. Calibri /11 pt is too fine and too small

    Calibri / 11 pt is too fine and too small to read comfortably. How do I change it to Arial / 12 pt or bold calibri?

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13. opening web site

    In AOL 9.8, there was an icon in the tab which would rotate while the web site loaded, then become an icon when the page was loaded.
    In AOL Gold, when the page appears blank, there's no way to know if information is coming or the page is really blank.

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14. You guys are sucking. Can't take the slow non-loading pages. I'm hating it.

    you guys are sucking!!! Can't take the slow page loading every other day. Hating this more and more. Please fix it

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15. Why do I have to keep logging into my "SPAM CONTROLS" when I am already logged in ??? Why do you waste my time ???

    Why do I have to keep logging into my "SPAM CONTROLS" when I am already logged in ???
    Why do you waste my time ???

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16. welcome screen 56/71 top story link is not associated with the supposed story; where's the QC we should expect?
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17. New Privacy Policy is an INVASION of privacy
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18. AOL needs to hire competent engineers to fix GOLD. Its a mess in many respect.Or go out of business

    get new software engineers...GOLD is terrible!

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19. Stop with the words of promise to fix all the quirks and just get it done.
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20. Stop charging for membership until your desktop and any services you claim to provide.

    You are not addressing (with any substance) any feedback, complaints or issues that are addressed in this part of the AOL DESKTOP gold. I have contacted your representatives who have remote logged on and I have expressed the issues that I have. One of the representatives also went to the feedback section and entered the issues that she obviously could not fix. Since you have changed to your New and Improved AOL Desktop Gold, you have had us reload it, update it and then reload it again. Through all of this, the Desktop continues to show a blank page for at least a minute which then generates from the anti-virus/security program "unable to load this page, or the page took too long to load, try again or restart your computer, etc. I should not have to go through this every time I want to work with my email. Your features on writing email are minimal to none. You cannot highlight, you cannot select all and copy, I do not see a feature to add symbols which is necessary. Sending pictures is very limited. Your explanations on how to use the icons and go into, establish and or customize it is again nil to none. I have sent feedback before with no response on many of these issues. Your representatives are basically trained and for customers who pay for your services, without a doubt should be handled by well trained and informed representatives. Not those that do not know what to do and then revert to telling the customer that "well I'm sorry madame" but that is all we can do. I am a creature of habit so I have stayed with AOL but just like the rest of service provider agencies you have lowered your standards and have increased your charges. Your AOL Desktop needs to be streamlined, stop requiring customers to constantly be changing their password, provide the service you are receiving monies for, stop having representatives who don't know what they are doing call us back or answering the phone as if they could. The last thing I will mention is your stupid continuing ads and the size of the windows that interfere with the information which requires you to moving the page back and forth to read. you have so many advertisements and icons that are so not needed they are taking the space which makes using this sub-standard website impossible. You force me to use webmail. From the first bar at the top there are six bars before we get to the action we are looking for. Your mandatory icons are so not needed why do you think you are the experts on what icons your customers need? Each paying member should be allowed to put what they want there and how big and which icon to use for the subject. You people are failing here. Even though I have been with AOL for over 25 years I am getting ready to stop this service because it just isn't worth it any longer.

    You are not addressing (with any substance) any feedback, complaints or issues that are addressed in this part of the AOL DESKTOP gold. I have contacted your representatives who have remote logged on and I have expressed the issues that I have. One of the representatives also went to the feedback section and entered the issues that she obviously could not fix. Since you have changed to your New and Improved AOL Desktop Gold, you have had us reload it, update it and then reload it again. Through all of this, the Desktop continues to show a blank page for… more

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