AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. the password screen

    since the only thing to do in this screen is to enter our password, WHY do we have to move the cursor into the password field and click it in order to type our password? Why not automatically have the cursor in that field so all we have to do is type the password... the old and better aol version did this.

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  2. Get rid if it ASAP

    At least 99.9% of the time I can't access the new Gold from my desktop! I open it only to see a white log on screen and background. I can access it thru all the other browers! What does that tell you!!! This SUCKS!! MAYBE A CLASS ACTION LAWSUIT WOULD DO THE TRICK!! I can't tell you how many people go.. ARE YOU KIDDING YOU'RE STILL WITH AOL! They all know it's horrible. I would leave but I have thousands and thousands of email addresses. If I did switch how would I contact all of them to let them know…

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  3. The Stupidity of AOL GOLD

    This is INSANE. I have difficulty CLOSING sites. I have to completely Close AOL GOLD and restart. BRING 9.8,.2 BACK AND ***** *GOLD INTO A **

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  5. AOL refuses to recognize on all other browsers!

    I went to Chrome, since you refuse to sync adobe flashplayer with your platform, but I still wanted to use AOL for News stories and to get my mail; but YOU REFUSED TO RECOGNIZE ME WHEN I TRIED TO SIGN IN! THAT IS NOT OKAY, AND IF YOU DON'T FIX IT, I WILL FILE A FORMAL COMPLAINT WITH THE FEDERAL GOVERNMENT! You have no right to block me and my mail from a browser other than yours!

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  6. It would be great if Gold didn't put HUGE spaces between the graphics in our email. Do you know how ****** that looks?

    Why can't our emails look normal after they're sent? They have HUGE spaces between the graphics. I've been dealing with this for 4 months. I believe I've been more than patient.

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  7. AOL Gold is worse than the early versions

    1. AOL freezes up all over the place. You have to shut down the entire program and restart it to get it to function again. I have top of the line virus protection. No viruses found. No other application I access behaves like this so I can say it is AOL. Most likely due to all the spam you allow on your sites.

    2. Members list STILL remains unsorted. Anyone in your IT department know how to insert a simple sort and refresh into the code? They teach this in the 101 level.

    3. Cannot add additional user/screen names? Who made that decision?…

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  8. AOL Gold does not allow any longer Right Click on unwanted E-Mails which Manually Blocks the E-mail Bad Idea AOL Please restore this opt.

    AOL Gold does not allow any longer Right Click on unwanted E-Mails which Manually Blocks the E-mail. Bad Idea AOL Please restore this opt.
    Now you must Copy Paste into manual Spam Controls the long way around to accomplish this simple task. Why go backwards on this AOL Gold Version and make things harder for the AOL Subscriber?

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  9. give me my money back you suck

    you suck give me my money back

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  10. Two months ago, November, I believe, AOL GOLD customers were promised toolbar icons. I'm 80 years old and waiting.... AOL 9.8.2 was never

    Two months ago, in November, AOL GOLD promised toolbar icons. Where are they, in Russia? I'm 80 years old and counting...
    Bring back 9.8.2. AOL GOLD is worse than AOL 2.5. Yes, I've been a customer 20 years and GOLD is the worst version ever.

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  11. AOL Gold email ****!

    Bring back the email settings from version 9. I want to get rid of the maiI headers. I used to be able to hide them.
    I feel like my account has been downgraded. Actually, I'm not happy with any part of the AOL Gold email!

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  12. This AOL Desktop Gold "Forum" is as badly organized as AOL Desktop Gold Can not find anything, it is illogical!

    AOL Desktop Gold "Forum" needs to be reorganized. Look at all the topics and subtopics. Put them all on a sheet/a page so that we can scroll over each topic to then see the subtopics and then see each person's idea which we want to agree with or tweak a little, something may have been missed, there could be other options. This FORUM is as badly organized as is the AOL Desktop Gold itself!!!

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  13. get the false stuff off my email !!!!!!!!!!!!!!!!!!!!

    fans are not morning Vanna !!!!!!!!!!!!!!!!!1

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  15. Just attempted to read the story about the dolphin with the fishing line, and on every page there was one of those damned short video loops.

    Just attempted to read the story about the dolphin with the fishing line, and on every page there was one of those damned short video loops. Is it really necessary to have all those? Very distracting.

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  17. you motherfu(*&(*^*&&%^ I was reading on the net and your sorry fuc(*&*(&*(^ ***** kickedmeoff and put someothert **** on.ANOTHER STORY FOR

    I WAS JUST READING A STORY AND YOUR FUC((^&^&^% SITE KICKED ME OFF AND RAN SOME STUPID * ON HERE.ANOTHER COMPLAINT FOR THE FEDERAL GOVERNMENT IN THEIR INVESTIGATION ON AOL.IT DEFINITELY IS GOING DOWN,AND YOU'R GOING DOWN THE SEWER ALSO.

    ALSO YOU DON'T NEED MY E-MAIL ADDRESS EVER AGAIN.

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  18. school shooting

    try posting a real story
    Warning all over the place for school shooting

    I guess Comey was to busy back in 2017 trying to protect Clinton and the corruption of the Democrat party than doing anything else

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  19. Chat rooms: No hyperlinks??

    Chat rooms are no more fun and people in the chatr rooms are complaining about this! Why can we no longer share hyperlinks in chat rooms? AOL Gold has taken the fun out of everything.

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  20. Since not everyone with aol was forced to accept aolgold I fully expect aolgold to provide me with all of the features that I have had.

    I want the edit feature, my choice of backgrounds, colors, calendar, etc. I definitely feel discriminated against with this substandard model. I keep getting refused when I try to send emails with pictures in them for some annoying code of numerous numbers.. I want to know why I continue to receive notices that I have not yet terminated my old aol also. It's so helter skelter if whomever is sending them doesn't even have a record that I'm already being punished with aolgold. It's continues to sound like a threat when I'm already suffering with this new zero 'upgrade'. Maybe…

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