AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Don't close my email after I hit send, I want to be able to send to others

    Don't close my email after I hit send, I want to be able to send it to other people.  
    Now with the new GOLD Desktop program, I need to go to my sent email,
    copy and past the subject header, and then body of my previously created email, just to resend my email, if I need to send the same email to a number of people,
    I have to do this over, and over again!. Bring back 9.8.2, it had few problems!!!

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  2. The To: box should only give us choices of names or addresses that BEGIN with those letters

    Names and addresses that just CONTAIN the few letters that we type in the To: box are showing up instead of just names or email addresses that BEGIN with those letters. For example, I typed "red" in the To: box, and every single name and email address that just contains the letters "red" anywhere in the name or anywhere in the address all show up! Much less convenient to have to wade through!

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  3. The is NO help for this version of AOL! One word: Pathetic!

    There isn't any help for this mess called "Gold"........Feces would be a more appropriate term!

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  4. Hate the mouseover popups on like

    why did you implement a popup when you move the mouse across the number of likes in the news comments? this is so annoying! A popup of the individuals is stupid because people move their mouse across the screen all the time. They may inadvertently drag their mouse across the number and a popup of names appears. Then they have to stop what their doing to close it. Do you think this is a nice enhancement to your users. Can't you make it user friendly?

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  5. LET ME USE THE WWW BLA BLA LINE --- NOT WORKING TWO DAYS IN A ROW NOW

    MY IDEA IS FOR YOU TO PUT 9.8 BACK UP WHERE IT ALL WORKED & TELL VERIZON WHO OWNS YOU TO KISS OFF.

    ALL MAIL & PHONE CALLS SHOULD GO TO VERIZON WHERE THE BIG WIGS ARE GETTING THE 5 $ IN THEIR PAY CHECK FOR SCREWING YOU UP & ******* OFF THE GENERAL PUBLIC

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  7. The new AOL Gold is Honorable. First, All the pages are to big. It takes up the whole screen and you can't read it. It needs to be much s

    The new AOL Gold is Honorable.

    First, All the pages are to big. It takes up the whole screen and you can't read it.

    It needs to be much smaller.

    Second, The "Mail Setting" doesn't allow you to set the mail for the "List New mail at the Bottom of the list.

    Third, Unable to move folders in Favorite Places.

    Please fix the problem.

    Thank you
    Paid customer.

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  8. Rotten Drop Down list

    Drop down feature is terrible!! I used to be able to see what pages I had been using during browsing and could return to one if I wanted. NO MORE!! When I try to return to the last page of browsing, it isn’t there. Instead, the name of a category, usually AOL search, is there. I want to find an article that I looked at during my browsing, but if I use the arrow to find the page, I am sent back to "AOL search". The old version of AOL would have shown the page as though I had saved…

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  11. Give me a share button so I can share articles like Pet food recalls with friends and family on Facebook!

    AOL Gold needs a SHARE button so I can share information like pet food recalls with friends and family like I used to be able to do until AOL completely fcked up being able to share vital information by eradicating that option with its new unfriendly version. Why are we via my husband Paul Adler's bank account even bothering to remain paying AOL customers with a half ** constructed software service that is too paranoid and selfish to even provide a way to share information with others via our computer?

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  12. Favorites

    I deleted some of my favorites a couple weeks ago and today they are back. I had to delete them again.

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  13. Get your Judiths straight!

    I am so sick of other Judiths posting! I have been on AOL and posting as Judith for more than 15 (maybe even 20) years. I am @j*1277, live in Des Plaines IL, and work at retired. There is another Judith who is a guest and now there's another one (or maybe it's the same one but was now assigned a number) who is @j*033! I am very angry that AOL has not done anything about this

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  15. Fix it, or NUMBER THE FAVORITES.

    If you can not give us the way the FAVORITES used to be, I have an idea, NUMBER THE FAVORITES, so we can find them with their numeration, rather than going up and down every time trying to find our favorite. Give them each one a number so is going to be much faster and easier to find my favorites.

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  16. Cannot understand why you change things to make what you THINK is better while taking away things people like. When I click on Window > tile

    Cannot understand why you change things to make what you THINK is better while taking away things people like. When I click on Window > tile it stacks the windows ( not cascade , but tile ) it doesn't put them side by side anymore it stacks and overlaps. Not good.

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  17. Senior Citizen Chat

    Please, please, PLEASE put the Senior Citizen Chat room back under the Friends listing in the People Connection category. It didn't work when I tried to create it under "Created by AOL Members" because it wouldn't stay there. I'd have to re-create it every time I signed on, and people didn't want to look for it there anyway. It was always under the People Connection heading. Please make chat easier for us seniors. Thank you so much! :-)

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  18. re-institute property of popup giving photo description when mouse hovers over photo.

    re-institute property of popup giving photo description when mouse hovers over photo.

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  19. Amateur Software

    I'm trying to get to "Manage My Account" and your crumby software is running me around in circles. I can only get to a blank "Username Services" page.

    Forget about the fact that I've had to enter all of my e-mail signatures twice now ... and that all of the other complaints about the software posted here seem accurate.

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  20. Make "Window" drop down menu show the open AOL screens.

    In AOL 9.8 the "Window" drop down menu listed each screen that was open so you could switch to a screen that might be behind other screens. The Tile or Cascade selections are a hindrance since they resize all the screens, and then you have to manually change the size back to what you want. Please make "Gold" work like the old 9.8 to list the screens in the Window drop down menu. This would keep the screen size and position where you wanted it.

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