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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1414 results found

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  2. my inbox isn't working

    my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!

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    1 comment  ·  Mail  ·  Admin →
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  3. mail is not opening today for over 30 mins

    mail is not working at all this morning

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    2 comments  ·  Mail  ·  Admin →
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  4. Emails not showing up in New Folder

    Although the mailbox shows a number of new emails, when I open it up there are fewer emails than was is stated. Email are disappearing then reappearing. However when I access AOL i "free" email web site all emails are showing up. I have reported the bug several times but Gold keeps dropping emails and all of a sudden they reappear. What is the problem.

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  5. The "Settings" icon no longer works when clicked. Why AOL ?

    The "Settings" icon no longer works when clicked. Why AOL ?

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    0 comments  ·  Browser  ·  Admin →
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  6. Address book keeps changing addresses and when I delete bad ones they just keep coming back

    Address book deletions keep coming back and no matter how often I delete them they still come back.

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  7. My MAIL DOES NOT WORK - For MONTHS!!!!!!!

    Make My Mail Work!!!!!!!

    Why am I billed 39.95 a month?????????? The most expensive plan I see is 14.95.

    The service **!!! No Techs solve my ongoing problems!!!
    AOL CASE 14179625

    I'm Sick Of NO SERVICE - NO Response To My Messages
    Your lousy AOL Gold is affecting my BUSINESS - How Long Do You Think I'll put up with this???????

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    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

  8. Need a way to move mail back to the original Sent Folder. I moved emails by mistake and can't put them back

    Can't put emails back in the sent folder that I accidentally moved to other folder.

    ALSO, I can't move between folders New to Old and Sent.
    Keeps getting jammed. What did you do in your latest update? Something that ruined by AOL Gold?

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    1 comment  ·  Admin →
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  9. I cannot got to old or sent mail on the gold desktop version it locks up everttime how do you fix this i need to use this feature

    I cannot got to old or sent mail on the gold desktop version it locks up everttime and you have to shut it down thru windows task manager how do you fix this i need to use this feature

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  10. Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list

    Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!

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    0 comments  ·  Mail  ·  Admin →
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  11. Address Book. Can you tell me why AOL adds the email address of someone whom I have created as a new address? This is very concerting and f

    Address Book. Can you tell me why AOL adds the email address of someone whom I created as a new email address. This is very disconcerting and fills up my address book.

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    1 comment  ·  Address Book  ·  Admin →
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  12. Everything seems fine...except I don't have easy access to my Favorites like I once did. Can that be restored back to the way it had been?

    Everything seems fine except I don't have easy access to my Favorites like I once did. Could it be restored to the way it had been? Thanks.

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  13. My mail is showing up with just the heading...nothing in the message area..WHAT"S WRONG!

    My mail has been showing up with just a heading showing for 2 days now ...nothing in the content area shows.....WHAT'S WRONG!

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  14. I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.

    I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.

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    0 comments  ·  Mail  ·  Admin →
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  15. I have been on hold for 4 hours over a two day period, I can't open my mail and in the process it locks up my computer. WTF

    Get rid of desk top Gold, we pay for a system that doesn't work and there is no one in tech support that has a clue how to fix anything. I have to go on Goggle to get to AOL Mail. Can someone PLEASE get to me. If this continues I going to cancel.

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    We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

    If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.

  16. We're glad you're here

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  17. My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.

    By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III

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    0 comments  ·  Mail  ·  Admin →
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  18. DataMask Not Working

    When launching DataMask, an error message says, “Your license appears to be missing or invalid.”

    The DataMask page does appear, but the security numbers in the upper right corner do not appear on web sites. This error occurs on all of my screen names.

    The AOL phone tech did troubleshooting. He uninstalled AOL and DataMask, and made changes in my Registry plus reviewing other settings.

    Please respond to my email address.

    6/25/20

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    1 comment  ·  Admin →
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  19. the ADG is on german language

    ADG is on german language

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    0 comments  ·  Mail  ·  Admin →
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  20. Downloaded pictures disappear.

    If I upload one or several pictures from a camera or phone then click Show Them they come up for 15-20 seconds then the entire picture screen disappears and goes back to home screen. They are in the Photos files.

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