AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Emails composed to "send later" change their format when sent.

    The screen you compose an email in is a different size from the screen it is opened in. When send it, the message opens in a screen that is a different size. If you have composed a business email with indented paragraphs or outlines, long paragraphs, etc. the size difference in the two screens causes sentences to separate, and this leaves large gaps between words in the sentences. This looks very unprofessional. If you enlarge the screen, the gaps are even larger. Can you make the two screens the same size ( composing screen and opening screen) so there will…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Drop down list of last 100 sites is horrendously incomplete

    Clicking on the down arrow to the right of the address box USED TO produce a drop down list of the last 100 sites you visited. In this shameful AOL Gold "upgrade", it no longer does that. For some inexplicable reason, you get a drop down list of some randomly chosen previously visited sites. If they are not the last 100 (and they definitely are not), how on earth does that help me? And like I've asked about all the other aspects of AOL Desktop Gold which are WORSE than 9.8.2 - why on earth would your engineers have changed…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. When I send an email, where is the setting so that it stays open to change it and send to another person?

    Keep emails that I am sending open after they are sent, so I can change it and send again to someone else.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. icons on the aol desktop gold

    I would prefer to have small icons on the toolbar. upon adjusting the screen resolution of computer to the smallest icon it can be, this is still big for me.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Improve the sign off feature!

    It should be as it used to be...when ever we want to sign off, we merely click on 'sign off' on the top task bar. I am unable to do that with the Gold version. When I attempt to sign off using the traditional method, I get a pop up screen of an ad for AOL Gold with a 'sign on' button.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. emails and alpha transfers

    I don't like Gold either. Just making it work like the 9.8 AOL would be a great step. When in the address book, pressing a letter should take you to that letter''s area of the address list. When an email is selected in the email list, it will only stay selected for a few seconds. Right clicking on an entry in the list of emails will not select that email. this needs to be alpha again. this is not gold...this is tin...go back to 9.8...i am an attorney and this is incredibly time consuming i can't waste this much time…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Too many steps for sending scanned documents

    Please make it easier for the scanned documents to be send through e-mail. please please make it much more simple

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. "Status Screen"

    What is the purpose of the "Status Screen" that pops up when action is taken on an email. This serves no purpose and we existed for 20 years I am aware of without it !
    Just another irritation, requiring more mouse clicks, brought on with the unwanted, unnecessary "Gold" issue. Should be renamed LEAD

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. AOL mail folders keep closing!

    I opened up all of my files and folders manually. Exited AOL. When I go back in, ALL MY FILES AND FOLDERS ARE CLOSED AGAIN! This is annoying and needs to be fixed ASAP!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions

    You could help me by getting the font and text settings to work. I'm round the bend here . . I have followed all your instructions. I don't think your tech help people know how to get this to work. I have seen feed back from posters who have tried your suggestion re EDIT etc. Thanks for your reply. I appreciate it. .. Nancy

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. import address book and favorites

    I cannot import my address book into gmail or my favorites into Internet Explorer. Some of us use additional email accounts other then just AOL for email. I guess AOL holds back on this to try and keep you from giving up the paid AOL ?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. About AOL - Revision needs a darker font - Revision 11.0.1567

    About AOL - Revision needs a darker font - Revision 11.0.1567

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Bring back mail download decompress option.

    Bring back the Mail Download option of decompress YES/NO. By automatically decompressing your loose the file name of the original compressed file. This prohibits business tracking of the original transmitted file in its zipped/compressed file name and format.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. When saving an e mail into a folder, under prior versions, clicking the first letter for the desired folder took me to the location of the t

    When saving an e mail into a folder, under prior versions, clicking the first letter for the desired folder took me to the location of the folder. Now, I have to do so manually. You should go back to the prior versions. It is simply easier to save or move files under the old versions of AOL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Posting comments on AOL articles... Mouseover "like" count is now ridiculous!

    AOL responds to the feedback I posted with telling me how the new hover feature works. If they would have read my comment, they would have realized, I understand its function but hate it.

    Are you kidding me AOL? I told you about my experience. Did you even check out to see how annoying it is? Then you close the feedback so no one else can comment on it because you know 90+% of the feeback you are getting is entirely negative on the product. Pathetic!!!

    One more bad tick mark for AOL! Lack of caring for customer experience.

    Original…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. INSERT LINK :-(

    1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
    IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
    WHAT A ****?
    IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?

    2) ...  WHO ARE  THE DEVELOPERS AND FROM WHAT COUNTRY,
    YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
    WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!

    3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8  VERSION !!!!!!!
    WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y

    4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Allow all AOL.com mail free users to use the beta software

    As of January 24, 2017, you all have cut off letting free AOL mail users to beta test, use, and contribute to this beta program. I had all four of my screen names registered and set up to use this service and so did my mom. Mom and I have both been involved with your service in some form or another since we first signed up as paid dial up subscribers back in 1993. Remember that? That was back when AOL ran on DOS from a 3 and half inch floppy drive. Now, look how far you all have progressed.…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Please put Reject back on the aol chat rooms made by aol coustomer

    Chat rooms made by AOL customers use to have a Reject button so anyone they don't want in the room can be rejected.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base