Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2992 results found

  1. Need more functionality to use my keyboard with my mail

    a) I used to be able to use my right arrow on my keyboard to open the Next mail. but now, with AOL GOLD, I no longer have that option. I must use my mouse, to click on Next, in the AOL GOLD software.

    b) I used to be able to use the delete key on my keyboard to delete a mail. Now I must use my mouse and click on Delete in the AOL GOLD software.

    this new version is making me use my mouse alot more, to do the same things I used to be able to do,…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Admin →
  2. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  4. Can't even browse today...it

    Here's a thought...Get rid of AOL GOLD. It's the worst EVER. Useless. An outrage that we have to pay for this garbage....Today, we can't even browse. The live support isn't working, and holding on for an AOL rep is over an hour wait.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  5. Here we go again! Now not only have I lost the blue star and leader designation in the posts, they have also disappeared from my profile!

    What does AOL have against me? Not only have I lost the blue star and leader designation when I post, they have also now disappeared from my profile. It may not be important to you but it is to me! I am @Judith1277, lives in Des Plaines, works at retired, and have used the name Judith to post since I've been on AOL, about 20 years. Have you AGAIN mixed me up with another Judith? FIX IT!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
  6. Incoming/saved mail

    I have a lot of folders which close when I sign off. I would like them to stay displayed like in ver 9.8.2.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  7. Make a way to have our IP addresses NOT disclosed when sending mail through AOL

    Meaning if we are on a server that is thankfully blocking OUR IP address when browsing, make a feature to encrypt our emails to protect our ip addresses from being disclosed as they are now.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
  8. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  9. Change the name of AOL GOLD to AOL DOG **** You should all be fired.

    YUP, FIRED. WHAT INSIPID TWITS YOU ARE CONTINUING A LIE TO KEEP YOUR JOBS. WHAT CONSUMMATE ***** PILE DID YOU COME FROM?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  10. AOL GOLD REALLY IS A MESS, NO WAY AROUND IT. JUST FIX IT

    There really is a big list of problem with AOL GOLD which we PAY for, and they don't seem to be able to, or care about fixing the problems which have existed for many months. How about a class action law suit?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  11. font size in the search bar is microscopic. Did no one notice this when you rushed to approve ****... I mean GOLD?

    Enlarge the font size in the search bar, I would like to speak personally with whoever approved GOLD as ready.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  12. member is having a hard time always launching website particularly EBAY.COM// recurring issue // hoping you'll fix it asap

    ebay.com is already for a recurring problem for me for the past 4 months// hope you'll take a decisive action to put this to an end

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  13. HISTORY

    website doesn't show up on history if it opens from the mail , yet its shows when you directly search it from search bar

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
  14. Address Card in Address Book

    The HELP button on the Address Card does not work! Actually, most of the Address Book no longer works as well as the 9.8.2 Address Book. PLEASE BRING BACK ALL THE FUNCTIONS OF THE 9.8.2 ADDRESS BOOK!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  16. Is Your AOL GOLD running slowly? HERE'S THE SOLUTION

    I had problems with AOL Gold. It was running slow, take forever for Welcome Window to open and the same with the email.

    I contacted AOL tech. They took control of my computer and made some changes. Also had me subscribe to System Mechanic.

    Seemed to solve the problem but the next day the same problems.

    I finally found the solution researching on the web. Easy to do. Just follow the directions. I'm no techie. It will also speed up Chrome and all the other browsers. This is easy. Link below.

    I had the problem and I found the solution…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  17. Inbox does NOT contain both old and new mail as stated on this board by AOL

    I just read that the Inbox is supposed to contain both old AND new mail. That is not the case. My inbox lists 88 mails. However, I have 88 new mails and 300 old mails.... so the inbox should have 388 mails.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
  18. PLEASE TRY TO HANG ON TO THE INFORMATION I PROVIDE - YOUR SERVICE IS IMPOISSIBLE

    NOW THAT YOU ARE 'GOLD' YOU HAVE FORGOTTEN HOW TO KEEP YOUR AOL MEMBERS SIGNED IN - EITHER HOLD ON TO OUR INFORMATION OR EXPECT TO BE DUMPTED

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  19. Address blue

    Please eliminate the blue background of the email addresses in the TO box when sending a new mail. It is very difficult to see the email add.
    Please leave it in white as the contrast is better and easier to see the content.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
  20. The last 8 places I visited are once again not in my history

    The last 8 places I visited are once again not in my history. This happens almost daily. I can't revisit the pages and have to start searching all over again. PLEASE FIX THIS. iT IS MORE THAN ANNOYING, ESPECIALLY WITH EVERYTHING ELSE THAT IS WRONG. It's the double the work on everything I do on AOL Gold.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base