AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
2978 results found
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Browser does not bring up pages-I cleared by browser history. Still no good.
You told me to clear my browsing history which I did several times to no avail. I even signed off and then back on. I am still getting this on most URL's I try to access. I do not have this problem on other browsers. I do not have the time to call AOL and wait an hour only to get no help:
Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo, try visiting the Yahoo home page or look through a list of Yahoo's online services. Also, you may find…
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AOL Gold members need a report on what's being fixed after all of these suggestions at this point.
After all this time collecting feedback, AOL Gold admins should issue a report listing what features have been fixed to date and on what is definitely going to be fixed. It is this lack of communication that caused Gold to be release a program without the essential features of the previous program. If such a report has already been issued, I never received it in my email. At least tell us where to find it!
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ANOTHER AOL SCRIPTED USELESS RESPONSE
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Spam issue is being investigated.
Please report the local news problem to our AOL Desktop Gold team so they can investigate it further:
Click the Help button on the top-right corner of the AOL Desktop window
Select Report…
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SPAM FOLDER
Often times things go directly to my SPAM folder which is fine. I usually just delete them and then they used to go to "my recently deleted" folder. I had a way to second guess myself in the old AOL. Now they just disappear from my Spam folder. I would like a second chance to delete them as in the old days. Please bring back that feature at least as an option.
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Add commas to addresses
If I create a new group and paste a list of addresses in to it, I have to add commas manually to each address. This used to be done automatically.
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Aol is Going out of business
You have changed aol for the worse. I know you are going out of business because of the way you have cheapened aol.
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Why has my email ended up on the Dark Web since being on AOL Gold??
Prevent email accounts from being posted on the Dark Web this has allowed hackers into my financial accounts.
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I hate GOLD!
I am unable to organize my saved mail folders by the date I have given the folder! Needs to be MUCH more flexible. I would like to be able to save and organize my mail the way I wish. No boundaries.
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Stop paying the people who created this mess untill its fixed properly, maybe it will get fixed quicker.
No fix No pay!!!
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Sound Notification
Would like to have the sound notification back when saving new favorites
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aol portfolios will not work consistamtly
I cant ace's my portfolio
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Return Sports as a topic. Your list now "*******." return to old wedssite!!
Return Sports as a topic. Your list now "*****." The old system before the "gold" charge was much better. How can we effectively return to the old system of Topics, and service.
I agree with previous comments. What a scam.
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On right side of screen: ads for "1stdibs".... NONE OF IT OPENS UP! does your advertiser know they are being screwed by AOL?
On right side of screen: ads for "1stdibs".... NONE OF IT OPENS UP! does your advertiser know they are being screwed by AOL?
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My husband& I have the same problem: Not able to actually REPLY to emails w. images attached.Unable to "send" reply unless we delete images
I cannot believe we are the only two people with this problem .We aren't using the same PCs (his is desktop, mine is laptop). You told me to contact Tech Support and then you closed the issue to comments. I'd like to see if others have the same problem. This is an AOL problem. My husband WAS able to reply w. attachments recently when he went to AOL thru Internet Explorer.
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Improvement of tabs on Mail new-old-sent: WASTE OF TIME
Your last Beta fix on 2/27/18 was to improve the mailbox tabs so they would stand out better: http://beta.aol.com/projects/desktop/windows/
THIS YOU ARE WASTING TIME ON WHEN SO MUCH ELSE THAT IS CRUCIAL NEEDS TO BE FIXED??
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Cannot return to New Mail tap once I'm already in an AOL what I call cloud stored file. Also when I open an AOL stored file which I created
When I open an AOL file in mail a special tap should show, not the new tap. Allowing me to go from this tap to "New" should be easily accomplished by just clicking on the "New" tap.
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AOL Gold is Terrible need a new browser. inbox not necessary. cursor cannot open anything sometimes.my2018 emails disappear at times
why do you need inbox , new and old mail. inbox is redundant. liked the old way. my cursor at times cannot open anything and then i have to reboot or restart my computer every time. my 2018 messages disappear at times and then reappear at another time. Lower my price. I am paying for a inferior product. Like the old browser that was replace with Gold
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