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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2961 results found

  1. Submit Feedback

    if i'm already signed in to my account why do I have to sign in again to post feedback - doesn't make any sense

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  2. Saving email: now requires 2 clicks confirming it is saved in a folder; old AOL required one click; this is an unnecessary duplicate step

    When saving an email to a folder, Gold requires 2 clicks confirming save. Old AOL only required one click. This is unnecessary duplicate step. Change it back to only one confirming click to save an email.

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  3. KILL aol dirt you cant find from current window. I cant copy addresses when aol craps out I have to re-enter all the cc& bcc address S

    aol gold is D I R T !!! FIRE THE JURKS ThatT DID THIS LOUSY LoUSY POS SLOW LOTS AND LOTS OF PROBLEMs I think, no I know verizon bot a pig in a poke!!! LOUSY ROTTEN aol. I WILL NOT RECCOMEND ANYBODY GET GET THIS TRASH!!!

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  4. Improve new emails reviewing by allowing infinite time to take action on a highlighted email.

    When viewing my in box I have only 4 seconds to select an action like delete (via my keyboard delete key) before I have to re-left click the email to take that action. WHAT A PAIN IN MY ****! One should have infinite time to take action on a highlighted email, not a limit of 4 seconds (as described by a member of your Help Team).

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  5. We must be able to read attachments while still reading mail

    How can I go to set up a file to place the attachments when I do not know exactly what the attachments are? I must leave the "reading screen" and then click on "my computer" to open files where the attachments was placed. And 5 out of 15 times the attachment is put by me) in the wrong location. THIS IS A HORROR.AND TAKES ME TEN TIMES AS LONG TO READ MAIL. i am thinking of leaving AOL where I have been for 17 years.unless there is a priomise of a correction.

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  6. Save Email folders does not work

    Why is it we can't Save Folder As... or Open saved folder???? Why the option even still there? I have depended on this feature for years and is why I have continued to pay for your service. If this feature is never going to be available again it must be time to move on. What happens if pc crashes? All email is lost in software...

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  8. How to improve AOL Gold

    You can improve AOL Gold by putting it in the garbage disposal and go back to a REAL desktop that works!

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  9. Congratulations on doing a pretty job with ..

    AOL Gold . One minor request though , when clicking on ' Window ' at the top and clicking on ' tile ' it doesn't tile the windows , it stacks them unless one opens about three or more windows.

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  11. Want the same way to save email to a specific file on MY PC

    I want to save email to a file on MY PC and want to drag/drop to a file folder. I want reponse like it always was "dropped to file "gail misc" or whatever the file title may be. Now only "dropped to MY PC .
    No help. I want the feature I had before. Gail **** **************

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  13. Your night shift should be fired!

    Your night shift should be fired--- AOL mail fails almost every night.

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  14. OATH, ONE, VERIZON, AOL: Colossal CORPORATE ******** from one end to the Other

    Consummate, colossal, pedestrian, corporate ******** of the century back there in Virginia selling AOL GOLD, which is a total rip piece of *. What ball to sell this * and then fancy themselves as some sort of innovators. The Oath Corporate officers should have been dumped in the trunk of Elon Musk's space Tesla Spider. Get rid of them off the planet.

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  15. Allow Access to Level II Techs

    Every Tuesday morning I sign on and the splash page and icons are all for the United Kingdom. I am in the US. Forty minutes on the phone with a level one tech at AOL - who has to get a level two tech to fix it - lasts for just one more week. The Level two tech takes forty seconds to make the repair. AOL is no longer convenient to use or customer-centric; now it takes time out of my day to use and maintain.

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  17. When I open Gold and the sign in area is shown, there is no indication that the "Data Mask" function is present.

    I don't want my keystrokes to be seen by anyone. When Gold is opened, the Data Mask feature should be shown before login and password. Please fix this in Gold.

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  18. I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I c

    I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I can only do them one at a time. Also the function always unzipped the file when finished downloading.

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  19. E-MAIL STATUS REPORT.

    In the past I could block the STATUS information on E_Mail sent to me.
    It is important that the E-Mail sent to me cannot be verified by the sender that I have read it. Your tec. support tells me that I can not block the STATUS REPORT. Please make this feature available.

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  20. TO HAVE TO TYPE A ONE TIME EMAIL INTO MY ADDRESS BOOK TO SEND SOMETHING IS A WASTE! OF MY TIME!!!!!!!!!

    To have to type a one time email into my address book to send out an email is a total waste of energy and time! i used to be able to just type it in the address bar and it would go out, now i have to manually enter new emails. WHAT A WASTE OF MY TIME! PLEASE PUT IT BACK THE WAY IT USED TO BE!!! THIS GOLD BS IS ABSOLUTELY INFURIATING!

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