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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2988 results found

  1. Appears to be unexplainable issue with old emails missing

    Went looking for an old email. After searching, I am actually missing all my emails from 2006 to beginning of my account(1996). My wife checked her account with same result. Tech support said there is nothing they can do. When I was on with tech support they confirmed they saw back thru 2007. 2 days later my account is now missing 2007. Again they cannot explain what happened. Also being told I cannot export my emails. Not Good AOL

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    Reviewed  ·  2 comments  ·  Admin →
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  3. Put back the Address Book Icon the desktop for easy access.

    I use my address book all the time, but since the icon has disappeared via Buddy list window, one must go to mail or a new email, which is an extra step all the times I am continuously using it. Pleeeze put it back.

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    Reviewed  ·  3 comments  ·  Admin →
  4. E-mail list is too hard to read compared to old versions

    Decrease the spacing between e-mails to allow more on the page. Even with small FONT this is not easy to read. Allow us to pick FONT size beyond small medium large. Alternatively just use the previous format which was fine.

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  5. WARNING,WARNING,WARNING

    when are you ************** going to get off your dead ****** and fix the games section so we can play them,or are you having fun laughing about this.THIS IS THE LAST WARNING YOU WILL GET,NO MORE,TO THE Federal GOVERNMENT HANG THEM BY THEIR *****.

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  6. can not get stock quotes

    bring back the way it was under old aol

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    Reviewed  ·  4 comments  ·  Admin →
  7. writing email the next line skips two places instead one (single). what to do?

    writing email the next line skips two places instead one (single). what to do?

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    Reviewed  ·  3 comments  ·  Admin →
  8. AOL Gold won't display pictures in emails even when box to notify me before opening mail with pix is unchecked.

    The AOL Desktop Gold software is not displaying pictures in emails even though I have the "Notify me before opening mail containing pictures" box unchecked. If I reply to the email informing the sender I didn't get the pictures, the sender tells me the pictures are right there in my reply. And if I open the email on mail.aol.com, the pictures are indeed there. Increasingly, there is no reason whatsoever to use the AOL software. It won't do nearly as much as previous versions did and it's full of bugs. I often have trouble even sending, opening, or moving mail…

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    Reviewed  ·  0 comments  ·  Admin →
  9. Restore the feature to add existing family email accounts to an existing master account.

    For some unknown reason, my email isn't listed under my husband's email's master account, and after numerous calls to AOL customer support, we'e been informed it is no longer possible to associate it, even though we're supposed to get up to 7 licenses of AOL Gold. I shouldn't have to pay an additional $4.99 to the $7.99 we're already paying. We've been loyal customers since the beginning of AOL and are disappointed in the obstacles we're encountering recently.

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    Reviewed  ·  3 comments  ·  Admin →
  10. Make the wheel on the mouse the way to enlarge aol

    Make the wheel on the mouse the way to enlarge aol. Right now I am doing it by pressing ctrl and the - or + sign on keyboard to enlarge aol

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    Reviewed  ·  1 comment  ·  Admin →
  11. search for favorites should show the path to the selection

    that way we can leave the path open for the future.

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  12. I want to have the feature that is what they called QUICK VIEW for the stock market . Please bring it back . I had it before . Thanks ,

    I want to have the feature that is what they called QUICK VIEW for the stock market . Please bring it back . I had it before . Thanks ,

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    Reviewed  ·  2 comments  ·  Admin →
  13. How can you open an email link InPrivate?

    How can you open an email link InPrivate? Like if I open the AOL mail website in an InPrivate browser window then the links in the emails also open InPrivate.

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    Reviewed  ·  0 comments  ·  Admin →
  14. When dropping files into the mail folders, the folders move. They do not stay in place.

    When dropping files into the mail folders, the folders move. They do not stay in place.

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  15. Desktop Gold is not adjusting to my 13 inch laptop, so I cannot access the Times New Roman font.

    Desktop Gold is not adjusting to my 13 inch laptop, so I cannot access the Times New Roman font.

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  16. Unable to print titles of attachments in mail

    Like previous version would to be able to see attachments at the top of mail as well it's title

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  18. i can no longer scan documents to aol gold from my printer,scanner copies at work, I can scan to my GMAIL acct,

    i was able to scan from august 2017 till dec 15.2017 then it stopped i could only scan and email to my gmail acct

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    Reviewed  ·  6 comments  ·  Admin →
  19. email address drop down suggestions are TOO limiting

    I write many many emails to a company where the email addresses are 90% the same - I need only change the first couple of letters to change recipients. But with your new and not so friendly Gold, I can no longer make those simple alteratoins and I have to completely retype each address. Thanks for making me work harder and being charged for my efforts. Stupid.

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