AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. We're glad you're here

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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    204 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

  5. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  6. REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACE

    REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACES' I SHOULD HAVE THE CHOICE WHAT TO PUT IN THERE-I AM AFTER ALL PAYING FOR THIS SITE AND YOU HAVE NOW CLOGGED UP MY LIST, PUT THEM ALL ON TOP, AND I CAN'T EVEN SEND THEM TO THE BOTTOM OF THE LIST OR DELETE THEM.
    I DON'T CARE ABOUT OR USE ANY OF THEM. TAKE THEM OUT.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. email changes

    I keep getting emails to change my aol mail to a non-aol email application. Why am I paying for AOL Gold if I can no longer get my mail safely on it?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  8. Clicking on a link for a Zoom conference breaks AOL.

    Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing.
    To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Interactive Preview" of attached images & videos, only work once.

    First, Thank you - That is a great feature you added.

    Now, as the subject says. I move the cursor over the name of the attached image and can only see the preview once. If I move the cursor off then back on, no more.. Even selecting the "Interactive Preview" in the dropdown doesn't help..
    Unselect the email, reselect it, and I get the 'one view' again, but just the one view until I move the cursor off the name..

    Kind of starange action, and an annoyance of a great feature.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  11. I have received two emails from AOL (important security notice) regarding AOL Email. It said I am using a non- aol application for my email

    I have receive two emails from AOL (important security notice) regarding my Email account. It says I have been using a non-aol application and I must do one of three options by Oct. 20th. If I have been using a non-aol app, I certainly am not aware of it. Is this msg really from aol or is it some type of scam?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. i have sent repeated bug report

    I have sent repeated bug reports and still have no resolution. I have contacted support, they went into my system and reinstalled the software but since the issue wasn’t resolved they advised to send a bug report. But the bug reports do NOTHING!! My issue is still here on the gold desktop software. I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of the time it just freezes. Secondly, all of my sent mail shows TO: before the email address and therefore I can't sort my mail. When is…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  14. fix the e-mail

    check my e-mail and it says have 325 e-mails but only 12 show up. shows I got 300 spam mails but only 4-5 show up .

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. search unread mail

    How do I see only UNREAD mail? Is there no way to filter or search as in Gmail? Is this why I need to ditch this old AOL account?

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Why can't I sign into Wish.com ?

    Allow me to sign into any .com business. Right now, for instance, I can't sign into Wish.com

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  17. AOL verification code -

    Got and email
    AOL Your verification code is [ letters given ]
    What is this - a scam or what. Been on AOL for years and never seen this!!!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?

    WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ****** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where…

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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

    In case you continue to experience performance issues, please call us at 1-888-265-3733.

  19. i am getting emails that DO NOT have my address on them how are they coming to me ???

    get you server fixed i am getting emails that do n ot have my address on them !!!!! i have screenshotted it where do i send it ????

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. Absolutely Ridiculous and Totally Irritating

    I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY would…

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

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