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96 results found

  1. Back up and restore the Personal Filing Cabinet so that it can be transferred to a new computer!!!!!!!!!

    Now you can only access the PFC on the original computer. What happens if your hard drive crashes or you get a new computer? You lose all your saved emails. You used to be able to save the Organize folder and transfer it. Bring that option back!!! Also, let users know when you add things like this through an update rather than discovering on our own.

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    Completed  ·  Product Support responded

    The option to Import and export your personal data to a file that can be copied to another computer is now available.

    To export your personal data file, go to Edit – General Settings – My Data (tab) – click on the “Export” button, select a location where you want to save the PFC file, then click “Save”. After this you will be given the option to create a password for the personal data file.

    The .export file can be moved to another computer, using an external storage device or online file storage service, and can be imported in AOL Desktop Gold, by going to Edit – General Settings – My Data (tab) – and clicking on the “Import” button (the previously created password is required).

    Please note that the .export PFC file cannot be opened, and in order to access its content, you will have to use the “Import”…

  2. welcome pages videos

    What happened to the videos on the welcome pages? The videos are missing from the news stories. I am having this problem with all of my devices.

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  3. Email listing

    In email listings, whenever hovering with the mouse on any email , it does not show the full email address if it is too long and gets cuts off by the subject line. Used to be able to do this in previous versions. of aol. I would appreciate if this can please be put back on. Thank you..

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    Completed  ·  17 comments  ·  Admin →
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  4. The service is not worth paying for! The portfolio is so inconsistent and no longer works with my cellphone!Will this ever be fixed?

    Fix the Portfolios on the Finance page!! It has not worked with cell phone in a long time at least 6-9 months, what give?:

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    Completed  ·  0 comments  ·  Admin →
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  5. Chat Live on on AOL News is not working

    Chat Live Forum on AOL News article are not coming up when you click on it

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    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue with the Live Chat on AOL News should now be resolved. Please sign out of the AOL Desktop Gold and sign back in.

  6. Stop disconnecting the Calendar when I am still logged into AOL. Fix the Calendar Alert problem that has failed on May 1, 2018

    Stop telling me the Calendar alert problem is a known problem since May 1, 2018 and it may get fixed sometime this year or perhaps this decade or perhaps this century or perhaps never.

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    1 comment  ·  Mail  ·  Admin →
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  7. Finance: finance is not working

    finance: finance is not working

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  8. Grammar

    I've noticed here and in other places over the months that no one seems to have any recollection of the verb "take, took, taken." The only one they use is the verb "bring." Simply put, if the object is coming to where the speaker is/will be, the verb "bring" is used. If the object is going away from where the speaker is, "take" is used.

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  9. Import the v9.8.2 PFC organize folder into AOL Gold

    Please provide an option to import the v9.8.2 Personal Filing Cabinet organize folder into AOL Gold. Many of us have old email pertaining to the v9.8.2 PFC organize folder that is on a flash drive. There are many of us who need to read our old v9.8.2 email.
    Here is a similar topic with lots of additional comments
    https://aol.uservoice.com/forums/908090-aol-desktop-gold/suggestions/34971304-comment-2-how-to-read-very-old-emails-using-aol

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    Completed  ·  Product Support responded

    The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.

    Go to the Help menu on the top right, select ‘About AOL’ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.

    The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:

    1. Sign in to AOL Desktop Gold.
    2. Click the Settings icon.
    3. While in the General settings, click the ‘My Data’ tab.
    4. Click ‘…

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    Completed  ·  Product Support responded

    The Stationery feature is now available in the AOL Desktop Gold.

    To customize your email with a stationery, follow these four easy steps:

    1. Sign in to AOL Desktop Gold.
    2. Click ‘Write’ in the upper left.
    3. At the top, click the Extras menu (below the subject line) and select Stationery.
    4. Browse or search through the categories on the right and choose one you’d like.

    To remove your stationery background, click the Extras menu | select Remove Background.

    In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  11. Can't get my mail. Fix it please

    Can't get my mail again

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    109 comments  ·  Mail  ·  Admin →
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  12. We're glad you're here

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    28 comments  ·  Account  ·  Admin →
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  13. paying for a service i am not receiving

    I am paying $25 monthly for a service I am not receiving. I pay for AOL security, AOL gold, and Aol SMART FRIEND yet i cannot chat on games. This, i am told, is illegal to charge for services not provided.

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    Completed  ·  2 comments  ·  Admin →
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  14. Cannot sign into paypal says browser needs update. Reported 2 weeks ago. Still doesnt work. PLEASE FIX

    I pay for aol gold. 2 weeks ago when signing into paypal I now get message saying browser needs update. I called aol 2 weeks ago & said problem will be fixed. WHEN?

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    0 comments  ·  Account  ·  Admin →
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    Completed  ·  Product Support responded

    This issue has been resolved in our latest update. To check if you received the latest update, open the AOL Desktop Gold, click on the ‘Help’ menu (top right), select ‘About AOL‘ from the drop-down menu, and verify if you have the Revision 11.0.2084.

    In case you have a lower revision number, click on the ‘Help’ menu (top right), select ‘Check for updates’ from the drop-down menu, and after 10-15 minutes close and reopen the software in order for the update to be applied.

  15. An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachmen

    An unspecified server error occurred. Please try again later. saving options on addressbook editing contacts not working. Sending attachment or pictures not working. form phone to pc using aol desktop gold

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  16. Major Outage 6 Nov 2018

    No one could sign on to AOL for many hours on 6 Nov 2018. Various outside sites reported that it was in vast areas of the U.S. and later people from around the world were saying the same ting. This isn't the first such outage and we need to know what happened and if these major break downs will persist!

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    0 comments  ·  General  ·  Admin →
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  17. Make i for I a spell check item as it was before.

    i should be underlined in red when it stands alone and should be I

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    Completed  ·  0 comments  ·  Admin →
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  18. Trying to read email. No service! Are you kidding me! Do I get a refund?

    No email service! Do I get a refund since you're now charging me?

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  19. Upgrade mobile site

    Upgrade your mobile browser security.
    Whenever I'm using AOL on my mobile browser I get spam pop ups preventing me from reading my emails. Stuff like "You've won a walmart gift card" Its really annoying.

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    Completed  ·  1 comment  ·  Admin →
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  20. this is my 9th time trying to correct this problem I decided to try one more time to see if it could

    Mildred E. ***** (m****10@aol.com) this is my 9th time trying to correct this problem I decided to try one more time to see if it could be corrected.
    It is hard to explain however below is my explanation of what is happening. I do not have the boxed check to save my email addresses.

    1. When I put in group emails the emails immediately transfer to the section where I have my single emails by name.

    2. Consequently the emails address only from the group are mingled in with my emails by name.

    3. If I delete the emails only that's…

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    Completed  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, any new email addresses you add to the Address Book Groups, will also appear as individual contacts.

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