AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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auto suggest
Is it possible to turn off the autocomplete function of the toolbar? I DO NOT like the way everything I have searched for shows in a drop down box everytime I type into the toolbar.
Previous versions of aol allowed this autocomplete function to be turned off.
For privacy & security reasons... this should be fixed.Please try to clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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email changes
I keep getting emails to change my aol mail to a non-aol email application. Why am I paying for AOL Gold if I can no longer get my mail safely on it?
If you are using your account on AOL Desktop Gold, webmail or the AOL app then you can ignore the email. You will always able to access your account.
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Clicking on a link for a Zoom conference breaks AOL.
Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
I have AOL GOLD on my HP Desktop PC and a copy on my CHROME BOOK. Do I need a special PW to get my email there?? **
No special PW for AOL MAIL.
You can use the same password for your AOL account.
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"Interactive Preview" of attached images & videos, only work once.
First, Thank you - That is a great feature you added.
Now, as the subject says. I move the cursor over the name of the attached image and can only see the preview once. If I move the cursor off then back on, no more.. Even selecting the "Interactive Preview" in the dropdown doesn't help..
Unselect the email, reselect it, and I get the 'one view' again, but just the one view until I move the cursor off the name..Kind of starange action, and an annoyance of a great feature.
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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I have received two emails from AOL (important security notice) regarding AOL Email. It said I am using a non- aol application for my email
I have receive two emails from AOL (important security notice) regarding my Email account. It says I have been using a non-aol application and I must do one of three options by Oct. 20th. If I have been using a non-aol app, I certainly am not aware of it. Is this msg really from aol or is it some type of scam?
To make sure you can still access your AOL Mail account from a 3rd party app you just need to use a web browser and create a special password for your app (https://help.aol.com/articles/Create-and-manage-app-password) and then use these settings to log your account on the app: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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i have sent repeated bug report
I have sent repeated bug reports and still have no resolution. I have contacted support, they went into my system and reinstalled the software but since the issue wasn’t resolved they advised to send a bug report. But the bug reports do NOTHING!! My issue is still here on the gold desktop software. I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of the time it just freezes. Secondly, all of my sent mail shows TO: before the email address and therefore I can't sort my mail. When is…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Default Font and size
Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!
In order to change your default font type and color, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color. -
PLEASE FIX THE ******** PHONE SYSTEM FOR AOL I JUST SPENT 40 MINUTE S ON THE PHONE WITH AOL TECHS ONLY TO BE DISCONNECTED THIS ISSUE HAS B
GET A NEW PHONE SYSTEM
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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fix the e-mail
check my e-mail and it says have 325 e-mails but only 12 show up. shows I got 300 spam mails but only 4-5 show up .
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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search unread mail
How do I see only UNREAD mail? Is there no way to filter or search as in Gmail? Is this why I need to ditch this old AOL account?
You can see the unread emails by selecting New in the left column of the inbox.
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Why can't I sign into Wish.com ?
Allow me to sign into any .com business. Right now, for instance, I can't sign into Wish.com
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
FIX THE BUGS WHEN REPORTED
Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!
Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
AOL verification code -
Got and email
AOL Your verification code is [ letters given ]
What is this - a scam or what. Been on AOL for years and never seen this!!!Learn how to keep yourself safe online and recognize legitimate communications and sites: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?
WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ****** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where…
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.
In case you continue to experience performance issues, please call us at 1-888-265-3733.
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i am getting emails that DO NOT have my address on them how are they coming to me ???
get you server fixed i am getting emails that do n ot have my address on them !!!!! i have screenshotted it where do i send it ????
Thank you for sharing your feedback. We appreciate you checking in about the emails you are receiving. We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. Here is the article to best help you: AOL Help: Email and Viruses Protecting Your Account:
https://help.aol.com/articles/protect-yourself-from-internet-scams -
Scam alert!
This is the Scam email return address I received
iservice@serviceaccounts.net I hope this will help
AOL shut the down
If you received spam emails from this address please mark them as spam.
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Absolutely Ridiculous and Totally Irritating
I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY would…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Sign On Issues
Right now, I have Gold version 11.0.2709 finally up and working. But if I close the browser, reboot or turn off my PC, then everything is lost and I can only get a new browser 11.0.2706 after signing on again, that has no mail, no favorites, no personal icons, can't use your File, Edit, etc. taskbar etc. It brings up the news and AOL search boxes only. Nothing else works or will open. Yes, I have checked "Password and Auto save" when logging in, but it doesn't matter. I uninstalled GOLD 4 times today, Then just now when I relogged…
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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Too many bugs. multiple tries to sign on. blank welcome screen. no mail folders. report a bug even comes back with an error message.
bugs, bugs, bugs.
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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