AOL Desktop Gold


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  1. auto suggest

    Is it possible to turn off the autocomplete function of the toolbar? I DO NOT like the way everything I have searched for shows in a drop down box everytime I type into the toolbar.
    Previous versions of aol allowed this autocomplete function to be turned off.
    For privacy & security reasons... this should be fixed.

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    0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →

    Please try to clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

  2. Sign On Issues

    Right now, I have Gold version 11.0.2709 finally up and working. But if I close the browser, reboot or turn off my PC, then everything is lost and I can only get a new browser 11.0.2706 after signing on again, that has no mail, no favorites, no personal icons, can't use your File, Edit, etc. taskbar etc. It brings up the news and AOL search boxes only. Nothing else works or will open. Yes, I have checked "Password and Auto save" when logging in, but it doesn't matter. I uninstalled GOLD 4 times today, Then just now when I relogged…

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  6. I get spam from Unknown Senders even though in my settings I have checked to hide and disable

    I have checked in my mail settings to hide and disable mail from Unknown Senders. I am still getting this junk in my Spam folder. Why doesn't hide and disable, hide and disable?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.
    Take control of your inbox by keeping your spam list up to date.

    1. Click the Spam Settings tab.
    2. In the box under “Block mail from addresses I specify,” enter the email address you want blocked.
    3. Click the + icon
    4. Alternatively, to remove the address, click the X icon next to the address you want removed.
    More info in this article: https://help.aol.com/articles/aol-mail-mail-settings

  7. Poor VIP CSR Support

    Called VIP support regarding OPEN Escalated case and CSR not very friendly. Requested to be taken off speaker phone or boom mike as I could hear co-workers in background LOUDER than her and told she couldn't do that. After a few minutes, I requested to speak to a supervisor and was IMMEDIATELY (as in not checking) told none was available. I will wait until I cool down before calling back.

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there. We’re sorry to hear about your experience. but we really do try to provide the best possible service we can for our users and are here to help, not hinder.  We genuinely apologize for anything that gives a different impression.

  8. Using Unread Button is Now Slow

    In the past, marking an e-mail Unread was immediate. Now, and for the past few weeks, it takes several seconds for the icon in front of the e-mail to change. Why is that? Can this function be returned to the prior speed? Thanks.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    To resolve the slowness and performance issues, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

  9. why am i getting so much spam ?

    why am i getting so much spam ?

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    110 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  10. your checks as read mail appear at random when deleting e-mails..

    when I open an e-mail and and then delete it and start deleting other e-mail items the red check (read e-mails) randomly appears after I start deleting items.. It started over a month ago..Please fix this

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  11. What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browsers

    What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browse

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing the browser footprints. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. If you still encounter issues call us at 1-888-265-3733.

  12. need to send bulk e-mail because I am a member of the organization that does communication

    need to send bulk e-mail because I am a member of the organization that does communication

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    126 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

  13. Bogus AOL alert?

    Today I received a purported AOL notification that my account is being deactivated by AOL on 1/10. Please confirm that this is not true.
    Thanks, TH

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  14. Restore "notifyaol@abuse.aol.com" so we can forward fraudulent emails being sent to subscribers as being sent by aol.

    Restore "notifyaol@abuse.aol.com" or create a new email for that purpose so that aol users receiving bogus emails seemingly from aol can be forwarded to you for investigation. I recently received one entitled "deactivation" that claimed I was cancelling my email account. This was pure baloney. I tried to forward it to the above previously working email address but was told it didn't exist.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Default Font and size

    Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to change your default font type and color, please follow these steps:

    1. On the top left, click on Edit.
    2. Select Mail Settings from the drop-down menu.
    3. Go to the “Font and Text” tab.
    4. From the Write Mail section use the toolbar to change the font type, size, and color.

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  17. AOL and Microsoft

    can aol gold be downloaded in microsoft windows S mode?

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Unfortunately not. In S Mode, you can only install apps from the Store, and you can only browse the web with Microsoft Edge.

  18. I am so tired of the CefSharp.browser.subporcess.exe. It continues to tie up my CPU with huge memory use.

    I hate aol s use of cefsharp.browser supprocess.exe. It ties up huge portion of my CPU in ways that stalls my computer. I called the help desk and they are helpless to do anything. If it continues I am considering dropping aol after all these years. The really needs fixing. Internet explorer does not use this and it works great, better than aol and its free.

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

  19. Major indices key economic indicators

    Please, please return performance of the three (DJIA, NASDAQ, S&P) or four (3+Russell) major indices to the top of your finance page. I know what I'm looking for when I visit Finance. If I find it, I may stay and browse. If not, you can bet the farm that I'll go elsewhere - fast.

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    0 comments  ·  Finance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sorry Browser!!!!!!!!!!!!!!!!!!!!

    WHY do I get this on different searches the first time, but search again and it works??????????????????
    "We did not find results for: Such and Such.

    Check spelling or type a new query."
    I am not listing who I searched for!!!
    Just a SORRY SEARCH BROWSER!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

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