AOL Desktop Gold


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  1. very sorry you removed the option to block mail from senders not in address book -WHY??

    reinstate the option to block mail from senders not in address book - why did you remove it??

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    79 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.

  2. Permanently Deleted Emails

    When permanently deleting email/spam, Permanently Delete IT! I'm tired of going into the recently deleted area and finding all the ones I had already permanently deleted BACK AGAIN!

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    10 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.

  3. FIX THE BUGS WHEN REPORTED

    Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  4. PayPal not working with AOL. Transactions do not complete.

    PayPal does not work/complete transactions with AOL browser. Switched to EDGE and PayPal works fine. Need to fix AOL

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for reporting this. We’ll make sure it gets to the appropriate team for review but we would recommend reporting it yourself as well to our engineers. Click on help on the top right corner and select report bug from the drop-down menu. Thank you.

  5. My aol gold keeps crashing when I try to upload or download an attachment

    My AOL gold was slow, so I called tech support.

    They uninstalled it and re-installed the current version.

    Now (only after that re-installation), my AOL Gold now crashes when I try to either upload or download an attachment.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.

  6. photos

    When will photos be fixed so they can be pasted in the body of email and not as attachments? It used to work fine with Win 7 but no longer in Win 10 despite making photos smaller or cropping. Having an editor in Gold is useless w/o being able to send a photo. Now one photo won't even send, takes forever and then getting error message to try later. I have reported this "bug" for over 6 months and it still doesn't work.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Edit the Address Autocomplete Feature When Creating an Email

    When adding addresses to a new e-mail (or forwarding one), a list of suggested addresses pops up. That list always contains email addresses that are old or people I do not wish to correspond with. How can I remove these unwanted email addresses and stop them from popping up when I send an email?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    These are suggestions. The option is embedded in the application and its available for any type of application you are using. The feature its not only for AOL. Any other provider uses the same feature.

  8. EMAIL Replies

    When doing a reply, I HIGHLIGHT only the text I want to be copied at the

    bottom of the email.

    BUT now it ignores the HIGHLIGHTed text and copies ALL into the bottom...

    The default used to be, no highlighting = copy all.
    With highlighting, copy ONLY the highlighted

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We are unable to replicate the issue. Try restarting the software and if the issue persists give us a call at 1-888-265-3733

  9. aol search

    Please fix the situation where the AOL search page pops up just about everytime I click a link in my favorites. Its annoying as F. and I'm seriously considering for the first time since I signed up for AOL in the 1990's going with a different provider. I mean, this week it even starting happening when I signed in. STOP IT! please? thank you!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  10. Your desktop gold is horrible. I pay money for my aol desktop and its worse than 20 years ago

    Your desktop gold is horrible. I pay money for my aol desktop and its worse than 20 years ago. And when I would contact the help desk they didn't care and said that is the way it is and if i didn't like it too bad

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. Please call our AOL Desktop Gold team at 1-888-265-3733 if you have any questions. Our team is available 24/7 by phone.

  11. TODAY 2-25-2020 I WAS USING THE FEATURE TO REPORT A CHATTER. I TRIED TO FOLLOW SOME INSTRUCTIONS. I GOT A RESPONSE SCREEN ASKING DO YOU R

    TODAY 2-25-20-20 I WAS USING THE FEATURE TO REPORT A CHATTER. I TRIED TO FOLLOW SOME INSTRUCTIONS. BUT I GOT AOL RESPONSE - A SCREEN OPENED SHOWING PART OF THE TEXT IN A CHAT ROOM. AT THE TOP PORTION IT ASKED THE QUESTION - DO YOU REALLY WANT TO REPORT (SCREEN NAME). BUT I DID NOT SEE ANYWHERE TO ANSWER THAT QUESTION. PLEASE ADVISE. THANK YOU !

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cancelled TV Shows: Effective Immediately - Freezes Screen

    After the first screen in the articles under the above category the screen freezes and a dissertation based on what appears to be a Microsoft site screen freezes the system. There is a box at the bottom to 'call' someone. This appears to be a scam. I used ctrl-alt-delete and cancelled the AOL task to get out of it. Clean up your act!

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  13. Latest News Headlines

    Latest Headlines. Over the last 2 days I can only access AOL News and non of the other options. Why are they offered if not available, and why does an alternate selection always defaults back to AOL News.

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    0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you are having issues with the software try clearing the footprints and restarting it. Should the issue persist please reach out to our support team at 1-888-265-3733

  14. while writing an email I tried to copy and 95% of the text I just wrote was GONE,HOW do I get it back??

    i tried to copy what I just wrote in an email when what I just wrote was gone. HOW to I get it back???

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If this happens again, press CTRL+Z keyboard combinations immediately. That will undo the latest change and bring back the accidentally deleted text.

  15. zoom

    How can I fix the zoom dialog?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you opened the Zoom option under Edit on the top left corner simply click anywhere outside that window and it will disappear.

  16. Staff training: efficient customer SERVICE focus

    Your online how to change password instructions are incorrect (No Account Security page/link-- it goes to Log In screen, without Change Password option).

    I called for assistance, Tina asked more than 6 verification questions without starting pw change. I asked her to focus on resetting my password but she said more 'verification" was needed. When I did not have the last 4 digits of my credit card payment handy, she said I didn't know the answers so she couldn't reset the password. I said I answered more than 6 questions already and spent 30+ minutes trying to update my pw,…

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  17. Manage mail listings better.

    Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  18. Beta 2428 - NOT RESPONDING - Even worse than previously

    It took about 15+ minutes, having to KILL the task, restart, and having it mostly immediately go into NOT RESPONDING..

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  19. We're glad you're here

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  20. LATINO 50 Y PICO CHAT FREEZES

    LATINO 50 Y PICO CHAT FREEZES CONSTANTLY, IS TOO SLOW, CAN'T TYPE FAST IT FREEZES. IF A MEMBERS IS IN THE CHAT INACTIVE, AOL QUICK OUT THE NICK, AND CHANGES THE SETTINGS, FONT, COLOR, THIS IS BIG MESS, WE NEED A BETTER SOFTWARE, BROWSER. PREVIEWS AOL WAS THE BEST!!
    EMAIL FONT COLOR AUTOMATIC SET IN THE CHAT, WAS NO NEED TO DO SETTINGS ANY TIME GO TO THE CHATS

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

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