AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Trouble with Desktop Gold AGAIN when logging in

    We have 2 email addresses. We have to log in with user name and password every time. Clicking "save password" doesn't do a thing. The font is off also, and when I click on Mail Settings to change the font, nothing comes up.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  4. Changed Passwords not being saved

    Thank you for not closing this.. See my Post below

    When I do a changed password, I never see the "Do you Want to Save this new Password" (or some such check-off), and of course the old passwords keeps coming up..

    IE, Edge, Firefox & Chrome all work as expected - not AOL's Browser.

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    3 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  5. The Email "Mark Unread"  function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file.  Why is this?  Can

    The Email "Mark Unread"  function does not work to restore Email from the "My Mail Folders" "Incoming/ Saved Mail" file.  Why is this?  Can you fix it?  This same restore function from the "Recently Deleted" file is also intermittent and problematic.  Can you fix this too? 

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. MAIL NOT LOADING

    THIS IS NOT AN IDEA, ITS A PROBLEM. I'VE BEEN ONLINE FOR THE PAST 15 MINUTES WAITING FOR MAIL TO LOAD AND ITS STILL NOT LOADED UP. WHY ARE WE PAYING FOR A PROGRAM WITH SO MANY FLAWS, SO MANY ISSUES THAT WILL NEVER BE RESOLVED BECAUSE AOL DOESN'T GIVE A **** ABOUT US, THE PEOPLE WHO PAY AND GET NOTHING BUT A HEADACHE IN RETURN. WHEN WILL THE MAIL GET LOADED? I MAY CATCH COVID AND DIE FIRST.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Old mail

    If I'm finally able to open Old Mail and try to open one all I get is a blank gray box, the same thing I get when my bank sends me the weekly update. Norton has scanned my hard drive and nothing.

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. FIX the browser IMPORT saved password and bookmarks

    When I was looking to see why a saved password didn't work, I found most were missing.

    used Settings> Browser> passwords.
    I started the IMPORT for saved passwords from my Chrome brower about 45 minutes ago, and it is STILL RUNNING !?!

    Canceling and Bringing up a new instance, I see NO added saved passwords!

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. password saving STILL not working properly

    I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.

    BUT -

    I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.

    Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
    I DELETED the site's entry and stored password,…

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?

    There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails

    Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  14. Events and appointments are not shown on the AOL Calendar.

    Events and appointments are not shown on the AOL Calendar.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

    Was inputting an address the system doesn't put it into the folder I have clicked on. The address shows up but only in 'general.'

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sorry, we don't recognize this email

    When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
    Username: **

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Passwords STILL not being saved

    YES, I have "Save" set in Passwords via the Settings,
    NO, Passwords are NOT being saved..

    I've mentioned this several times over several releases.
    When the password had been changed and I'm told it is the
    wrong password, entering a DIFFERENT one and it does NOT
    swap out the old for new.
    I deleted the FACEBOOK entry for that reason, hoping that it will
    put them back with the new password.. NO, FACEBOOK and when I did enter it Neither ID or Password was saved...

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. AOL Desktop Gold language

    Please change my AOL Desktop Gold language back to English.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Fix problems

    I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. How many obstacles can you invent? My AOL GOLD Desktop has been taken from me. How do I get it back by Microsoft? user ***

    Can you read what I just wrote??? Through Microsoft Recovery I have lost my AOL GOLD Desktop, though I had it long before the Recovery date I used. What Edge gives me for AOL is a mess, not easy to use, God knows who invented it.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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