1026 results found

1. Too many steps to the sign on screen. And, the mail window is too small.This whole "experience" is awful. Is anybody listening?

   somebody needs to pay attention to all the negative feedback and DO SOMETHING to make us aol users happy again.

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   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Thank you for your feedback about the sign on screen.

   To adjust the window size of the mailbox, please follow these steps:
   1. Drag one of the four corners of the mailbox window to your desired size and position.
   2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

2. Make AOL Gold easy to install... if I'm stuck with it.

   Make installation a one click operation with the option clearly available on AOL.com. If I currently go there and load the desktop, I get the old AOL which doesn't run. If I go to mybenefits.aol.com I get stuck in an infinite loop and can't proceed. I don't have these issues with Hotmail or Gmail. Why am I having them with AOL.

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   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Here’s how to download and install AOL Desktop Gold: https://help.aol.com/articles/aol-desktop-gold-how-to-download-and-install

3. bring back 9.8aol gold has bad mail and bad favorites and is always blacking out

   aol gold has very slow reaction in aol mail AND I CANNOT PICK MY ICONS FOR MY FAVORITES AND IT IS SLOW AND IT BLACKS OUT A LOT

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   Responded  ·  Product Support responded

   The option to add a customised toolbar icon is currently not available.

   I have a couple of steps for you to try in order to improve the slowness issue you reported:

   1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

   2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

   3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

   The option to add a customised toolbar icon is currently not available.

   I have a couple of steps for you to try in order to improve the slowness issue you reported:

   1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

   2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

   3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down,… more

4. Small black search screen

   For some time, and this morning in particular, I keep getting a small search screen on the middle of the picture. Don't know why or how it happens, but I'm tired of it. Probably more change for the sake of change.

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   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Please restart the AOL Desktop Gold software. If the issue still persists call one of our Technical Support Agents at 1-888-265-3733.

5. Mail is NOT working -

   The Mail is NOT showing the latest mail - its behind 3 to 4 days - AOL as a web service company seems to have become a 'fake' web service company - articles written with no author names and it seems to be more right wing than balanced

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   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Thank you for your feedback about the news.

   Regarding the mail problem please refresh your mailbox.

   Here’s how:

   1Click on the Mail option on the top of the desktop screen.
   2.Select Refresh Mailbox from the drop-down menu.

6. Please let me see my 'recently deleted' emails so I can empty the folder. Right now I get a blank page.

   I can not see deleted emails.

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   Responded  ·  Product Support responded

   Try refreshing the mailbox. Click on the Mail option > Refresh Mailbox.

   In case you are still encountering issues, please reach out to the AOL Desktop Gold team by calling the number 1-888-265-3733.

7. Dislike

   Dislike Gold,
   Windows wont stay maximize. 3 steps to save mail. 3 steps to log in. Along with the several of the other dislikes in this category I searched up, I'm thinking about dropping AOL.

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   Responded  ·  AdminProduct Support (Product Support, AOL) responded

   Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

   To maximize the windows, please follow these steps:
   1. Drag one of the four corners of the browser, email, mailbox window to your desired size and position.
   2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.

8. Fix DataMask, not allowing screen shots and yes the correct button to allow screen capture is active
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   Responded  ·  Product Support responded

   In case you are unable to make screenshots inside the AOL Desktop Gold, go to Edit > General Settings> Premium Security > uncheck “Enable Screen Capture Protection”.

   If you also have the DataMask installed on your computer, please follow the steps in the “DataMask Settings” section from the following article, to disable screen capture prevention: https://help.aol.com/articles/using-datamask-by-aol

9. Fix the underlined A so I can change font color.

   Underlined A to change font color no longer works. Please fix it.

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   Responded  ·  Product Support responded

   We are unable to replicate this issue. Please clear the Footprints in the new AOL Desktop.

   Here’s how you clear the Footprints:
   a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
   b. Select “Clear Footprints” from the Browser Settings.

   No need to wait for a confirmation message, the Footprints will be cleared immediately.

   In case the issue persists please close and reopen the software.

10. Let's go back to 9.8.2 so I can send mail to several hundred addresses announcing deaths and sickness and distress of friends.

    I am with a fraternal organization and send email to several hundred members announcing deaths or sickness and distress of our members. It was easy on 9.8.2. I can no longer do this with AOL Gold. Let's keep 9.8.2.

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    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    I would suggest that you create a group with all the emails that you are sending mass emails to. For that access the Mail tab, then Address Book. Go to Group Options and create a new group. You can easily select from the contact list existing email addresses. If you want to add emails that are not on your contact list please copy and paste them into the “Additional Contacts in Group” field on the bottom right.

11. The Desktop Gold is the worst "upgrade" EVER (see below)

    AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

    1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual mail, on "next" when seeing a slideshow, etc. EVERY SINGLE ACTION you try to take is slower to happen. How on earth do you call this an upgrade? And what does having "better security" have at all to do with slower functioning?The delay which now happens when you click on something, sometimes as long as a full 3 seconds, was NEVER there on any of your previous AOL versions. It makes the overall experience worse than ever before, and clearly more time-consuming.

    2.When you click on your mailbox to see what mails you have, there is an ad covering about one quarter of the page, that was on the bottom in 9.8.2, but now is on the right side, covering many of the email subject headings. So you have to expand the box to see the complete heading. This also applies to the text of the email itself, which is now much narrower because of the ridiculous and obnoxious placement of that ad. How on earth is this an improvement, for your members, over the ad being on the bottom? If anything, it shows that you bowed to the advertisers to place the ad vertically, rather than horizontally on the bottom, to place it more in our faces. Is that fair to your loyal members? We now have to expand things to see what was easily visible before! It is an absolutely disgusting aspect of Desktop Gold.

    1. When you want to find, and return to, a previous AOL page, all you had to do in 9.8.2 (and all previous versions) was to click on the "down" arrow to the right of the address box. That would bring up the last 100 or so sites you visited. Every single one. But that isn't true any more. Now the list often is missing many of the last ten to twenty sites. It is now a digest, rather than an actual list of ALL sites, as many are missing. How is that an improvement over previous AOL versions? And why on earth would this function be WORSE in a supposed "upgrade"?

    2. in previous versions, you used to be able to block any further unwanted emails from a sender by just right-clicking on the sender's address, and then clicking on "block" from the list that appeared. That no longer works. Now, you have to 1)copy the address, 2)open up AOL Mail, 3)click on "block unwanted mail", 4)paste the address into the box, then, 5)click on "save". Five tedious steps instead of one step. Why on earth would you have purposely removed the right-click blocking function in this supposedly "improved" AOL software? How in the world is removing a very important and convenient function an "improvement" over the previous software? Simple answer - it isn't. So why would your software developers have purposely removed this function? Simply disgusting!

    3. Many times (but not always) while typing an email quickly, there is a one or two second hesitation before a block of two or three words appear. That NEVER happened in any previous AOL version, and is annoying. Very annoying.

    4. I liked the fact that in ALL previous versions of AOL, the favorites list was always arranged as I chose it to be. I would often group many things one after the other, such as multiple sites on the same topic, or many different movie and TV quizzes, etc. Suddenly, and with no warning whatsoever that this was going to happen - the favorites list is now alphabetized. Now it's MUCH harder to find certain things than you think. Oh, you may say, you can always do a search for a specific site, but I often don't remember the exact title of that site! And even if I did, it's still an extra step that was unnecessary before, when, for example, I had twenty television quizzes in a row (sometimes having the word "TV" in the heading, sometimes "show", sometimes "program", etc.) Now, I would have to go finding those saved sites, with multiple queries, as opposed to just visiting them one after another in their ordered placement on my favorites list. And even if I can find them with that search function - why should I have to, when, before, I had them all in a row? And that same ability to search would still be there even had you left the order in the way I liked it before. So instead of offering us the OPTION of having the favorites list alphabetized - you forced it upon us! Why not offer that option? And, once you have a search bar, what the heck is the need to force alphabetizing it? What advantage does that carry? Another absolutely horrendous and totally unnecessary change. So why did you force it upon us?

    7.Holding down on the space bar, instead of leading to a smooth lateral movement of the cursor, most often leads to a jumpy movement, with several delays. No, it is not a problem with my computer, as it does not happen on any other site nor when I'm just typing in Microsoft. It is most definitely a software issue with the Desktop Gold.

    Folks, when I've called to complain, I have actually been told, by multiple technical support people, that the Desktop Gold is a "work in progress". A WORK IN PROGRESS? This is a program that you advertised for MANY months before it came out. So, in other words, you had a very long time to fix the glitches, and did absolutely nothing. Many of the above complaints were given to your tech support people MONTHS AGO, when I first was able to test this "upgraded" software. And not a **** thing has been done, as of yet, to correct one single one of the problems I've reported. So what on earth have your software developers been doing all this time? A "work in progress" means attempts are being made to improve it. Yet you folks have not improved one single thing since my first complaints months ago! I also don't understand this "work in progress" nonsense. If the software wasn't yet ready - WHY ON EARTH DID YOU BASICALLY FORCE US TO SWITCH TO IT NOW??!?!! How would you feel if you bought a car that had many problems with it, a car that you were FORCED to buy, that was FAR worse in every single way than the previous model? Would you find it acceptable if the manufacturer told you, after you were forced to buy it, that it's a "work in progress"? Are you kidding me? If it was still a work in progress, then you should have waited to work out the glitches before forcing your members to buy it. Any other company that pulled this kind of **** (sorry, but that's exactly what the "work in progress" excuse is...) would be forced out of business!

    Folks, as I've already said - THERE IS NOT ONE SINGLE THING IN AOL DESKTOP GOLD THAT IS AN IMPROVEMENT OVER 9.8.2. Not one single thing! And MANY aspects of this "upgrade" are FAR worse than 9.8.2, and even than so many of the previous versions!

    The fact that you folks FORCED us to download AOL Gold is something you never did before. If I was happy with an older AOL version, I was always able to keep using it for as long as I wanted rather than having to download an upgrade I didn't like nor want. But being FORCED to download this horrendous software, which has not one single improvement over 9.8.2, and in so many ways is MUCH WORSE - is disgusting. obnoxious, and reprehensible! The only reason I'm sticking with AOL is because, in general, it has always been the best software out there. But this carelessly developed, lower quality Desktop Gold has me questioning my loyalty. And the disgusting "it's a work in progress" nonsense is so very irresponsible, especially in something we were FORCED to download. An overall horrible actual downgrade, rather than the upgrade you claim it to be. You should recall the Desktop Gold software, and let us go back to 9.8.2, until you can fix the obvious problems with this horrible "upgrade". Admit your mistakes, fix the obvious problems with this cynical downgrade, and stop calling something which should have been a fixed, finished product months ago a "work in progress".

                                                             *****************
                                                             ******@aol.com
    

    AOL Gold is a disaster! The worst "upgrade" yet! I know you have told us that the "security" is better, but I can't see one single way how that manifests. Actually, there is not one thing in this Desktop Gold that is an improvement over 9.8.2, and in many ways, the software is FAR worse. Here's a detailed list of my complaints:

    1. EVERYTHING you do is slower. Every single action taken. Anything you click on takes longer to pop up than ever before. This applies to clicking on a hot link, on a photo, on your mailbox, on any individual… more
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    Responded  ·  Product Support responded

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned ( block sender directly from the email window, showing all visited websites and reorder favorites) become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

    Here are some tips to expand the size of the mailbox window:

    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. On the top of the AOL Desktop screen, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
    3. Hide the folders in the mailbox to have more space for the emails. To do this, click on “Hide Folder List” on the bottom left corner of the mailbox, or click on the arrows between the folder list and the email list and drag it towards the left side of the screen.

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned ( block sender directly from the email window, showing all visited websites and reorder favorites) become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This… more

12. Green square on very top bar

    there is a green box with an orange design in the top right tool bar. I have no clue as to what it is or what it is for. If I run my mouse over it, it goes away but reappears when the mouse is moved away. I don't know where it came from or what it does.

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    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    I think you might be referring to Premium security pop-up in Gold. You can find more info about them here: https: //help.aol.com/articles/aol-desktop-gold-premium-security-features-faqs
    If you want to disable the pop-ups go to Edit > Browser Settings > Premium Security.

13. Scale is much too large for my laptop resolution and no longer able to adjust it down to size!

    The new Gold version appears childlike and grossly out of scale for my laptop screen. It is too large to fit into my screen. What happened?
    It is not even possible to reduce the windows (and font sizes) enough to view the bottoms of the pages or software itself.

    I cannot reduce the resolution on my laptop more than it is, nor would I want to, since it is set for all other applications on the web and browsers too.

    The icons, print and window sizes are huge and the scale of the font does not change with the window.

    Not functional... we pay for our AOL service, and also for our parents services, but will have to dump AOL forever if this is not remedied immediately. WHY DID YOU RUIN OR TERMINATE THE EXISTING DECENT VERSION?
    IT HAD SOME GREAT FEATURES AND CUSTOMIZATIONS.

    The new Gold version appears childlike and grossly out of scale for my laptop screen. It is too large to fit into my screen. What happened?
    It is not even possible to reduce the windows (and font sizes) enough to view the bottoms of the pages or software itself.

    I cannot reduce the resolution on my laptop more than it is, nor would I want to, since it is set for all other applications on the web and browsers too.

    The icons, print and window sizes are huge and the scale of the font does not change with the window.

    … more

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    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    We built the New AOL Desktop from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.

    To change the screen resolution please check this article: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution

14. Pull the release and allow AOL 8.2.2 to be accessed until you work out the bugs

    I have enjoyed an AOL Bulk Mail Exemption for the nonprofit PaForestCoalition.org for 17 years. After downloading AOL Gold, I lost over a dozen mailing lists - e-mail addresses of over 2,000 members.

    This ranks as the worst rollout ever.

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    Responded  ·  Product Support responded

    It is possible that some contacts were saved offline in the old AOL Desktop (version 9.8 or lower). Since the option to export the address book from the old AOL Desktop is not available, we recommend opening the Address Book in from the old AOL Desktop (there is no need to sign in, in order to open the Address Book) and after retrieving the missing contacts, to manually add them in AOL Desktop Gold (they will be saved on the server, and can be accessed from different devices).

15. FIND MY 2 YEARS OF MISSING EMAIL!

    Fix what is obviously screwed up!

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    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    To resolve this issue, you’ll need to import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.

    https://help.aol.com/articles/aol-desktop-importing-your-personal-information

    If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at: 1-888-265-3733 for more assistance.

16. Should have been given choice, whether to go with new Gold, or stay with old version.

    There are still some of us who use dial up !!!!!!!!!!!

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    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Responded  ·  Product Support responded

    The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.

17. can we toggle on/off the mail folder list link

    can we toggle on/off the mail folder list link

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    0 comments  ·  Delete…  ·  Admin →
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    Responded  ·  Product Support responded

    You can click on the Hide Folder List on the bottom left side of the mailbox screen, but please keep in mind that settings will not remain saved after you close the software.

18. Missing Favorites

    I feel not all my favorites we're transferred.

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    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    To resolve this issue, you’ll need to import the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.

    https://help.aol.com/articles/aol-desktop-importing-your-personal-information

    If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.

19. "ctrl-f" not working on AOL Gold except in "write mail"

    "ctrl-f" not working on AOL Gold except in "write mail"

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    Responded  ·  Product Support responded

    Find in Top Window is designed to work only when having a web-page or email opened on the screen. The Find in Top Window option will be grayed out when no web-page or email is opened on the screen (it will not work in the mailbox window).

    Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting " About AOL" from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.

    If the version is lower than 11.0.1550, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.

20. Why did our calendar disappear, I lost all of my important dates over that

    bring back our calendar with the reminders option for important dates.

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    Responded  ·  Product Support responded

    Go to calendar.aol.com and save it in the favorites to find it easily. On the top right corner of the page click the heart-shaped icon and select Add to Favorites from the drop-down menu.