AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Manage mail listings better.

    Please fix the jumble where mail is listed. I am IT professional. You can do better. There is no way to correct the jumble except to exit AOL and restart. Crude programming.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing . To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  2. COMMENT SECTION: COMMENTS BEING REMOVED BY AOL

    You can't say "CHIT" with an "S", but you can access all the **** you could ever want. Go figure THAT out. & they insist on removing my posts because they seem to disagree with my opinion.

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    368 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Images and some comments will be flagged in our system prior to becoming public.

    Here are some reasons why your comments may be flagged:
    - Language (Examples may include: all caps, inappropriate words, etc.)
    - Suspicious IP
    - Any Image

    In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services.

    For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/

  3. Continue to get email supposedly from AOL saying all accounts will be deleted

    Question-- Continue to get email supposedly from AOL saying all accounts will be deleted. Feel this is just spam, band it now goes into spam folder, but guess I am sending this as surprised that AOL does not stop it from even making it to my spam folder. Just checking to get confirmed info that this is spam which I feel sure it is!!

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    6 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Beta 2428 - NOT RESPONDING - Even worse than previously

    It took about 15+ minutes, having to KILL the task, restart, and having it mostly immediately go into NOT RESPONDING..

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

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    289 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

  6. We're glad you're here

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  7. LATINO 50 Y PICO CHAT FREEZES

    LATINO 50 Y PICO CHAT FREEZES CONSTANTLY, IS TOO SLOW, CAN'T TYPE FAST IT FREEZES. IF A MEMBERS IS IN THE CHAT INACTIVE, AOL QUICK OUT THE NICK, AND CHANGES THE SETTINGS, FONT, COLOR, THIS IS BIG MESS, WE NEED A BETTER SOFTWARE, BROWSER. PREVIEWS AOL WAS THE BEST!!
    EMAIL FONT COLOR AUTOMATIC SET IN THE CHAT, WAS NO NEED TO DO SETTINGS ANY TIME GO TO THE CHATS

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  8. Up-date AOL Gold?? to be compatible with Southwest airlines website--

    Again--up-date AOL Gold??(yeah right) to be compatible with the Southwest airlines website--they keep showing an "error" message when searching for fares--SWA will work when I use Google Chrome instead!! What does that tell AOL???

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    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  9. Emails with no @ ?

    I keep getting emails no @ just letters no emails address can't aol just not accept them?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  10. oath

    i have a chrage for 5.29 from oath products is that aol

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  11. whenever I search for emails coming from c- , the only emails that I can obtain are one's that I have sent, not received

    whenever I search in AOL Gold for emails, I can only obtain sent (TO) emails, not received emails. I can do both when accessing AOL through another browser.

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    Responded  ·  Product Support responded

    Make sure you select the correct folder when you use the search option. When you search for an email, the program will use the folder you’re in at the moment.

  12. Improve AOL atrocious HELP service --- it is next to non-existent

    Why does AOL continue to ***** around with my sign on using either of my addresses. Now I can sign on to *******@aol.com. I am told that the account I've had for more than 10 years doesn't exist.k & why am I taking this approach to say that -- because the HELP page doesn't respond. That there is the problem that on several sites i must use, I can't because AOL can't hand them or do things needs to use that site. I've about had it --- How;s tat for and idea.

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    Responded  ·  Product Support responded

    If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted

    If you need information about your account status, please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  13. Email webpage

    Back in the day you could email a webpage just by hitting an envelope icon. Bring that back!

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    If you are looking to send a webpage in an email click on the heart icon and select Insert in mail from the menu.

  14. Need to 'download' aol for my laptop. New windows 10 operating system.

    I need to "DOWNLOAD' the APPLICATION. The exe file.

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  16. Technical Support

    Why can't I talk to someone that speaks "REAL ENGLISH" and can understand my issue??????????????

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  17. FIX ADS COVERING THE "PEOPLE HERE" LIST IN CHATROOMS

    Please either fix the ads so they don't cover up the "People Here" list and "Notify AOL" button or please stop the ads. This is extremely annoying. At times the ads work their way up to nearly covering up the entire "People Here" list. The only way to fix it when it does this is to exit and re-enter the chatroom.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Please send us a crash report in order for our engineers to look into the issue you are experiencing.

    To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  18. Trouble Deleting Emails

    Lately, when I click on an advertising email in order to delete it, the email tends to open up. Is this intentional on aol's part in order to increase clicks? I find it annoying and a waste of my time.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  19. AOL not saving passwords to access websites

    AOL will not save user names and passwords I use to access websites, so I have to type the information is each time I want to open a site, such as my bank. How can I fix that?

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    Responded  ·  Product Support responded

    Please go to the Settings icon on the toolbar → Browser → Passwords → check ‘Offer to save passwords I enter on the web’ (changes are saved automatically).

  20. More issues with ads

    When an email won't open for 2 or 3 minutes its a problem for me. When it won't open because the ******* ads aren't loaded first on the margin of the email thats really a problem for me. Its happening more and more. My computer freezes up because the ads aren't loaded, I can't do anything but hard crash my computer or use control alt delete and restart the whole **** machine. I can leave aol open, go play a game and come back and its still frozen, I have to restart to be able to write an email. Its…

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    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

    In case you continue to experience performance issues, please call us at 1-888-265-3733.

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