AOL Desktop Gold


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  1. You screwed up royally. How come I can't open my files under the "File" tab anymore.

    Why did you change things for the worst? Really stupid. I used to be able to press Control and select all files and then delete. It doesn't work anymore. If you want to update AOL don't do it by screwing it up more. Also I can access my personal files from the File menu anymore. I need to do that. Really messed-up

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    The Open option is not available at the moment in the new software, but we are updating AOL Desktop Gold every 2 weeks to implement more features.

    To delete all emails in a folder, highlight / select an email from the list and press Ctrl + A to select all of them.

  2. Marking emails as unread does not always work

    It rarely works on the first try, mark it as unread and expect it to stay in your new mail then when you want to have a double take you can't find it. Go to old and have to mark it as unread 2/3 more times before it's move back to the inbox. (side note, why isn't my screenname good enough to leave feedback? since I have to add the @aol.com to leave feedback am I going to have to do so to email other aol members as well?)

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    If the problem isn’t resolved, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Update it to work with newer version of flash player updated to latest version and now address book is deleted.

    When I installed AOL Gold it uninstalled the current version of flash player and installed an older version, however my other browsers are just not liking that version so I updated it and lost my address book, All entries were deleted. Another loss was as soon as I installed AOL Gold, I lost over half of my favorites, important sites.. Probably my fault for not cleaning it out in ages, you deleted my bank, and links to software I purchased but left me with the educational sites from when my son (nearly 16) was little. Ha...

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. More complaints about this horrendous Desktop Gold "upgrade".....

    Folks, besides the feedback I've already given you on this horrendous Desktop Gold "upgrade", I have more bones to pick with you. Why on earth does mail now have a confusing "inbox" tab that was never there before? You have a "new" tab, an "old" tab, and a "sent" tab. What on earth is the "inbox" tab for? You can see the new, old, and sent mails with the other three tabs. What on earth does the "inbox" tab do that's not already covered by the other three? One more thing - when I leave the computer and come back,…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Sorry to hear about your continuous issues with Gold, I’ll pass this over to our engineers.

    The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept as new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.

    Try refreshing the mailbox after you read or delete an email. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

  6. Switches in Marketing Preferences

    In Marketing Preferences, Email section, it is not clear what is really happening when a switch is turned On or OFF. Is Add Free emails mean I will have all ads blocked when I turn the switch ON? This needs clarification.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    AOL may send marketing offers by email. You may choose to opt out of receiving all marketing emails or by specific product (for example Ad-Free Mail, AOL App, MacAfee or Private Wifi) being promoted by setting the appropriate preference to “OFF”. If you set marketing emails to “OFF”, you may still receive important information about your AOL features and services or your account by email.

  7. Gold is slow and with limited options

    Get Gold (desktop) to upload faster as it is much slower than before.

    Reinstall the photo editing tools.

    Why am I paying for this down graded program?????

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The photo editing tool is currently unavailable.

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gold Improved?????

    Gold needs the mail settings option of "people I know" vs "everyone" back. Gold needs all the "Plug-ins" for all the POGO games back in the software (that I "PAY" for by the way!!!) Gold "should have been" at least equal to the old "Blue" before you FORCED us to use it!! You've made changes over the years to AOL without all these problems, You "really" blew this Gold conversion!!!!!!

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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon. Certain games on Pogo.com are based on the Java plugin. AOL Desktop Gold does not support the Java plugin, so in order to play these games you will need to use a browser that still supports this plugin, like Internet Explorer.

    For more information, please view our article on The New AOL Desktop: Troubleshooting: https://help.aol.com/articles/aol-desktop-troubleshooting

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. bring back my email setting

    the new email is really annoying. the font size is to big, and I can't use my toolbar (i.e Edit button, select all, cut copy paste) with my email. please fix this. I pay extra to have aol on top of having to pay for a internet provider. AOL Gold is not worth the extra money I spend every month.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To adjust the font size in the list of mail, click “Edit” on the top left corner of the AOL Desktop window, select “Mail Settings” from the drop-down menu, and from the “Font and Text”" tab select your preferred " Font Size" from the drop-down menu (Small, Medium or Large). After selecting the Font Size the changes are saved automatically.

    I will pass along the issue with the copy, paste, select all options not working from the Edit menu to our engineers. You can use the keyboard shortcuts (CTRL+C to Copy, CTRL+V to Paste, CTRL+A Select All) as an alternative.

  12. Make PFC on AOL Gold available.

    Make PFC on AOL Gold available.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The personal filing cabinet is stored in a local database folder, which can be opened by accessing the path below in the Windows Run box (press the Windows key + R): LOCALAPPDATA\AOLDesktopData\db

    The Product Engineers are working on implementing a back-up and restore option for the personal filing cabinet which will be available in a future update.

  13. Someone explain the new "Inbox". I'd like the 9.8 "New Mail", "Old Mail", and "Sent Mail' back.

    For 20 years, we had New Mail, Old Mail, and Sent Mail, with the option of keeping mail as New Mail. Now I don't know what is going on and I have lost some emails that I wanted to keep. Not happy. Not happy at all with this new version of AOL Mail.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The Inbox is the main folder where all your emails (read and unread alike) appear. This divides into New and Old folders. In the New folder, you can see only the unread emails as well as those you kept new. In the Old folder, you will see all read emails. These emails remain in the old folder until you decide to move them to a different folder.

    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

  14. Hi I am not able to send pictures via aol gold using picassa.

    Hi I am not able to send pictures on aol gold using picassa

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    23 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try setting AOL Gold as default mail client:

    1. Open AOL Desktop Gold.
    2. Log in using your username and password.
    3. Click on the Settings icon.
    4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client.

  15. please don't be unethical...

    after 20 years with AOL, you forced me off a no problem AOL to having frozen screens on the "Gold" platform......the page freezes up on me and VIBRATES with the cursor bar on the right side and the WHOLE bottom LINE rapidly vibrating up & down............."Michelle" was nice and seemingly helpful and did the Bomgar control but then tried to sell me the SUPER ANTI SPYWARE app. for $3.99 a month , therefore nearly doubling what I pay monthly..........I had already starting "migrating" some of my web sites i use to my GOOGLE CHROME and it you want to lose…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please report the freezing problem to our AOL Desktop Gold team so they can investigate it further:

    1. Click the Help button in the top-right corner of the AOL Desktop window
    2. Select Report a Bug from the drop-down menu

    If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  17. Both sent and incoming emails have gone missing with Gold. Here's an idea for an improvement: go back to 9.8, which actually worked.

    Both sent and incoming emails have gone missing with Gold. New Emails have migrated on their own to Old Emails. Here's an idea for an improvement: go back to 9.8, which actually worked.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    In case the problem persists, please close and reopen the software.

  18. No "Mail waiting to be Sent" folder

    Nio "Mail Waiting to be Sent" Folder. I compose a mail and then select "Send Later" . A window titled "Send Later" comes up. It says "Your mail has been placed in the "Drafts" folder of your mailbox. To see your outgoing mail, click "Mail Waiting to be Sent".
    I click on the "Mail Waiting to be Sent" button it takes yoiu to that mail that is in the "Drafts" folder. There is a Draft folder and that mail is in it. There is no "Mail Waiting to be Sent" folder.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are continually making changes to improve your experience. If Spam is bypassing the filters, marking mail as Spam or Not Spam is the best and most reliable way to bring spam under control. On the Mailbox window, on the bottom right corner you can manage your Spam Controls as well. You can “filter” incoming mail in AOL Mail to make certain emails go directly into the folders where you want them — or, to make unwanted mail from specific senders go straight into Trash or Spam.

  20. ****** off customer

    AOL sucks I have been a high paying customer  for 20 years , today I was on hold for 1 hr! R U kidding me with the same message ( less then 8 min remaining) no wonder you have the worst reputation on the internet! I had to finally hang up without solving my problem.

    ****** off customer

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for sharing your feedback. We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.

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