AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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Charge I am not aware of?
05/20/2018 AOL*FS Support.com $3.99
What was this charge for?
When I get help for an issue which is AOL's issue you charge me?****@aol.com
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Why is all of my welcome page information from Canada?
All of the new and links on my welcome page is Canadian? I live in NC.
How do I change it?I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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AOL Mail snafu
On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
WTF is going on with AOL.
The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Offer the Enhanced features of Aol Computer Checkup to your customers.
When I had to reinstall Aol Computer Checkup I notice the were Enhanced Features to the Program. Why does Aol not offer the enhanced features to their customers.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Reminders not being sent
Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Help
I haven’t been able to use aol since aol gold started. I’ve gone through turning the computer over to aol (bomgar) several times, being on phone for hours. Nothing works. Get mail through other means and on iPad. They said they’d would deduct —at least a year—of the amount I’ve been paying for years, but haven’t done that either. Just hate to go through telephone call again.
Please call our technical department at 1-888-265-3733, in order for our technicians to investigate this. Thank you.
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Blocking Pop-Ups does not work, and articles cannot then be read. FIX IT!
Click on any article with text, and you can't read it because pop-ups ads keep popping up -- even when you've selected to "Block all Pop-Ups." And, the same ads keep coming up. I lost count of how many times I've given up and clicked out of some article. AOL is beginning to have the same reputation that COMCAST has. POOR SERVICE!
I would like to have an expert technician investigate the issues you are experiencing. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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My mail is all messed up.
Spam folder disappeared but now I have a null folder. Old mail only shows posts from 7 or 8 years ago. New mail should have thousands, it only shows 1 post.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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please fix the mail?
I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL WELCOME SCREEN PROBLEMS
AOL Welcome Screen is often blank when I log onto AOL. This is very annoying. Are you aware of this problem.
Title: WELCOME SCREEN PROBLEMSI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I have not received any new email in over a day, is there something wrong with my account? *****@aol.com
Help me get my mail. Thanks, Dan
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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LEAVE MY ADDRESS BOOK ALONE!!! IT IS TAKING ME HOURS TO FIX IT EACH TIME I USE IT.
Get rid of your idiot address book worker. Every time they mess with it, they destroy my organization. I use my addresses in a professional business way....with your screwups I am not able to maintain the groups I need to have. I have spent hours and hours almost daily fixing my groups that I have had together before. LEAVE MY ADDRESS BOOK ALONE!!!!!! I DON'T HAVE TIME FOR YOUR ****!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Reading & Writing our DB folder every time we start AOL software
This file:
"User ID.sqlite.backup-journal" in the AOL Desktop Data DB Folder killing our hard drive by reading and writing for 20 minutes every time we start the AOL software.
Would you please find the solution to stop this annoying file from doing the above and killing our hard drive every time we start AOL.
Your reply is required.
wfarah1200@aol.comI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Image display
Can you remove this new rectangular black box image from when I move my e-mails & mailbox?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Search mail problem - Why have you closed this post??
You gave instruction on how to search for email and closed the post. I know how to search for email. My problem is that when I search by email or entire email nothing on AOL comes up. See post below:
Anonymous commented · Delete…
Have mentioned this several times but still no fix. When searching mail by email in order to delete old mail, only mail in my PFC shows up even though there are many on AOL. Please fix this. I use this function almost daily to clean out the mailboxes.I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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mail settings
I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?
We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.
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Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold is extremely slow and PC Checkup will not work with Microssoft 10
AOL Gold is extremely slow and PC Checkup will not work with MS 10
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs
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I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I supposedly have a "level 3 escalation" on Case Number 05705040, but the issue has still NOT been resolved - even after several calls.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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