AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1418 results found
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If I click on HELP/ABOUT AOL it is blank! No version number - no nothing. Just blank!
What is going on????
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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web developer/ software engineers -kindly issue concerning- sign on page not showing and able to pull up already had a session this morning
web developer/ software engineers -kindly issue concerning- sign on page not showing and able to pull up already had a session this morning for an hour case # 05330656 . kindly fix asap.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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fix a problem with Data Mask from My Benefits
After i downloaded Data Mask my keyboard was totally scrambled and nothing I typed made any sense. I called support and got an agent who checked to make sure i was an eligible member but after being allowed into my computer proceeded to try selling me another add on to delete unneeded programs. When I refused he then downloaded Data Mask again and told me everything was fine. It was not. I then went to the file and uninstalled the program and the problem was removed. So it looks like there is a problem with the program for some computers.…
Let me put you in touch with one of our Technical Support Agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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The programs that were loaded preAOL Gold still want to access AOL 9.8.2 how do I get my devices like Garmin and HP to find AOL Gold?
My Garmin GPS, and HP printer both revert to AOL 9.8.2. This causes problems. How do I get them to look for and use AOL Gold? The others are right though, 9.8.2 is a better software.
I would like to have an expert technician investigate this. Please call us at 1-888-265-3733
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Another error message
Uncaught TypeError: Cannot read property 'serialize' of undefined @ waol-embed://aoldesktop.htmlresources.zip/tinymce/js/tinymce/tinymce.min.js:12:27847
This is what happened when I forwarded an email from one name to another. So why can't I send emails from one SN to another?I’d like to have one of our Technical Support agents investigate this error. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Per case ticket 05275710, do not remove sub email accounts that have been on the main account for years
A sub email account was removed from an AOL gold account that has been part of the main account for years. Please report back on case 05275710 quickly as to how this happened and get it restored.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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My BlackBerry cannot connect with AOL to validate my e-mail password all of a sudden, what is going on there please? RedR
AOL GOLD has been 1 annoying problem after another. Silly!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733. -
Why AOL Gold use 95% writing for 30 minutes on my hard
Why AOL Gold use 95% writing for 30 minutes on my hard drive every time I start it
That is killing the hard drive.
Are you going to fix it or not.
We cannot continue forever with this problem
Please fix this problem and don't merge with other different problem.I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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Wouldn't open on my desktop froze up my computer
my idea is that i am considering dropping AOL I have been loyal even after you started charging a monthly fee and the experience has just gotten worse not better
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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E-mail
Why does AOL e-mail ALWAYS go down?? Seems like everyday. Are people at AOL trying to chase people away? Doing a GREAT job at doing that. NEVER had this problem when AOL Owned the company. This before Time-Warner bought it out. SAD AOL decides what e-mail is rejected.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Here we go again!
Enough already! Someone else is posting as Judith, but that person is @J***8. I am @**77, was the first Judith to ever post, and now people are wanting to know why I'm posting things that aren't like me. I have to keep telling them IT'S NOT ME! It's frustrating, giving me a reputation that I don't deserved and, furthermore, I seem to have lost my blue star and leader designation on the forums! I'm ready to sue AOL for their complicity in this and not fixing it even though I've mentioned it numerous times.
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed?
Mouse forward and backword buttons do not work like they did in other versions like 9.7. When will this be fixed? Mouse works fine everywhere except in the Gold Desktop.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Stop deleting names from a group listing in my address book. On several occasions I have sent out an email to a group and one or more of
I have several groups listed in my address book with the names of the group listed. Recently when I send out an email in bulk, one or more of the names are deleted and they do not receive the email. When I check the address book their names have been dropped from the group and I am not doing this. I want to know why this is happening.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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This awful softwear makes me sign in every time ON MY OWN COMPUTER plus pay a monthly fee.
Now it is asking me for my phone number and when i put it in, I am told you will not accept it. I am ready to scrap this and start with a good email service like gmail. old aol was MUCH better than this.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Please check the filtering system in the Mail Settings.
We tried to set up the filtering system and save it to another named folder, but it does not recognize any name that we created and gave us a message that no name was entered in the Search window".
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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So, Are we having problems again? I cant access any emails after 4/10
Aol loaded slow this morning, now I can't retrieve any emails after 4/10.
Yes, I restarted my computer, twice.I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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make AOL gold WORK perhaps
I was passed around to four different reps given three different "temp" passwords to use. finally was told that access was not granted to my account due to so much activity (duh after four AOL reps I am not shocked) and still can't sign on to my master name. Thanks AOL
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
We do not have access to account related information please call the customer support team at 1-800-827-6364.
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One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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