AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Aol Desktop Gold won't open will work at some point and need to call aol tech to help me. happening the 5th time to me.

    Aol Desktop Gold won't open will work at some point and need to call aol tech to help me. happening multiple times.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Font, Color Not working

    I cannot change the Font nor the color I want for emails.
    Sometimes cannot even Save a new Contact to my list. Why so much trouble. I have had AOL for the past 20 years & never had so much trouble. :(

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. The shortcut on my desktop keeps disappearing. This is ridiculous.

    The shortcut on my desktop keeps disappearing. This is ridiculous. What bad software this is.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Every time I return to the computer I get a message "Error retrieving Account Info" WHY?

    Every time I return to the computer I get a message saying "Error retrieving Account Info. Why?
    That's the reason I cannot pick up my e-mail when I'm away from my computer. which I could on the old Aol which was free. I hate to pay for something which is worse than the free version.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this error. Please call our AOL Desktop Gold team at 1-888-265-3733.

  7. Fix your program so that I can access aol. Repeatedly I have been cut off from accessing aol and I am unable to obtain my emails. If this

    For all my trouble and frustration I should not have to pay for your service as I am unable to access my emails. If this continues I will change providers.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  8. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. This version of AOL is very challenging

    This version of AOL is very challenging. I have watched as several problematic issues have been resolved, others persist.
    I have designated my email to font: ‘Arial’ 12. Your program is ‘defaulting’ to a font which is not even available in your drop-down list: ‘Segoe UI’- 10
    I have to take time each email to override this as I compose each email. As I reply to emails; the fonts are also changed from their original to smaller, often different styles. Very time consuming to correct.
    Email ‘signatures’ are also a big problem. The large reduction in available fonts, from prior…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. please provide a full screen whats the matter with your techs!

    Your new upgraded AOL does not provide a full screen I am going to cancel my account if you do not provide a full screen!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

    cannot open PDF file and aol dekstop gold shuts down when trying to open the attachment file

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. It sucks, It keeps freezing/locking up. I have to go to ctrl/delete/alt log out and start over, i have to put my e-mail and password in each

    It sucks. It keeps locking up. I have to hit ctrl/delete/alt and log out and start all over. I have to put my e-mail and password in each time.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Support Request  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Gold is ****! Buffering every two minutes! Won't download! ****!

    GOLD is *! Buffering every two minutes. Won't download or show mail! *! I'm cancelling.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. The platform is back to taking a long time to load emails. Also, now address are being dropped off my mailing lists.

    Please fix the platform so emails will load in a reasonable time and stop email addresses from being dropped from my mailing lists.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. Since I have moved. my address and landline phones do not apply. HELP

    give me a change of address and phone # so i can use AOL.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Err3 error.. what the heck is that about?

    When trying to get a piece of email to go to my waiting to be sent folder I got that message. Why should there be any delay or error sending mail to my waiting to be sent folder? Why isn't it going through immediately? This doesn't happen all the time, but it shouldn't happen ever at all for any reason.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    If you still encounter issues with opening emails please call the AOL Desktop Gold team at 1-888-265-3733.

  17. Make AOL a pleasure to use. As currently configured its very frustrating.

    Dam near everything I try to do gets interrupted with some AOL warning. Cant change billing. Cant change my password. Pages are not available. Pretty soon AOL won't let me log out.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. LET SOMEONE KNOW SOMETHING

    Today I was installing a new alarm and security system at my home and had to use my AOL email address several times. I couldn't get either system UP AND RUNNING because the companies I was dealing with COULD NOT VERIFY MY EMAIL ADDRESS???? A few days ago, my credit card was compromised and it was cancelled and a new one issued. About this time AOL trys to draft my credit card account on the old number, which was no good. AOL SAID NOTHING, I GOT NO NOTIFICATION......."NOTHING".....THEY JUST CUT OFF MY SERVICE right in the middle of what I…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Please tell your it staff to figure a way to block the full screen red security alert hoaxes. It come up multiple times per day

    There must be a way for your staff to identify the source of the annoying almost full red screen "security alert" hoax messages.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Too often I am locked out of my account. I submit my password as I believe I have annotated and nothing works. I am getting tired of AOL

    Please stop locking me out of my account. I am beginning to hate AOL because of its inconsistencies.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base